Nice hotel, clean room, great location, good food.
The weird thing was their "no tip" policy. The hotel has jumped on the trend to charge a mandatory 18% "service fee" for all services. So, no tips necessary, right, unless it's a genuine gratuity and not just a way to subsidize the company?
But the room service staff makes it very clear that they don't get the "service fee." "Ahem." This is unlike every other hotel in existence which has implemented mandatory service fees. They make it SUPER awkward.
But the staff in the bar are good with this policy and it's no big deal.
Also, the hotel grabbing the service fee is weird. The hotel makes its profits off the 800% markup on food.
Other weird things. The key comes with a nastygram threatening a $75 checkout fee if you're not out by 11:30. But on checkout, it's a cheery "drop off your card in the box, bye." Why antagonize their guests who are paying $400/night?
It stinks of labor-management conflict and an MBA trying to make their name, managing by exception.
As a GUEST, I could care less about their internal procedures and processes. And remember, this is all from a HILTON, the company that invented modern customer service.
The food was great, but we had pizza one night that was bizarre. The flavors were great, but the crust was utter mush. It was warm, and hadn't been sitting. Bizarre.