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Hotel Luzernerhof

4.0 star property

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Photo gallery for Hotel Luzernerhof

Classic Penthouse | Balcony
Interior
Bar (on property)
Lounge
Double Room | In-room safe, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Alpenstrasse 3, Lucerne, 6004
  • Place, Lion Monument
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, Chapel Bridge
    ‪6 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, free WiFi, bed sheets

Double Room

8.4 out of 10
Very good
(62 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Single Room

Single Room | In-room safe, free WiFi, bed sheets

Single Room

7.8 out of 10
Good
(15 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room | In-room safe, free WiFi, bed sheets

Triple Room

  • 15 sq m
  • Sleeps 2
  • 3 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, free WiFi, bed sheets

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Penthouse

Classic Penthouse | In-room safe, free WiFi, bed sheets

Classic Penthouse

  • 70 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Hotel Luzernerhof

Boardwalk/promenade hotel with 24-hour front desk and bar/lounge
A bar/lounge, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance.
Hotel Luzernerhof offers 64 accommodations with espresso makers and a safe. 28-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Hotel Luzernerhof's great location. During your stay, you're just a quick walk from Hertensteinstrasse. Free WiFi in public areas, a bar and breakfast (surcharge) are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Bourbaki Panorama and 5 minutes on foot from Lion Monument
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Luzernerhof offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge.

This 4-star Lucerne hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Regina Bar – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (CHF 30 per day)
  • Onsite parking available only on request

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: CHF 20 for adults and CHF 15 for children
  • A bar/lounge

Restaurants on site

  • Regina Bar

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (60 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 20 for adults and from CHF 15 for children
  • Nearby parking fee: CHF 30 per day (328 ft away)
  • Pet fee: CHF 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Luzernerhof Lucerne
Hotel Luzernerhof
Luzernerhof Lucerne
Luzernerhof
Luzernerhof Hotel Lucerne
Hotel Luzernerhof Hotel
Hotel Luzernerhof Lucerne
Hotel Luzernerhof Hotel Lucerne

Hotel Luzernerhof Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 294 out of 730 reviews
Rating 8 - Good. 269 out of 730 reviews
Rating 6 - Okay. 102 out of 730 reviews
Rating 4 - Poor. 44 out of 730 reviews
Rating 2 - Terrible. 21 out of 730 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Luzernerhof is located in the heart of Luzern within 5 min. to the lake, 10 min. to train station, and other attractions. PROs: Location, location, location. Excellent location within walking distance of all attractions. The price is reasonable considering hotels in Switzerland - probably because of off-season. Room is spark clean and well equipped with every necessities. Buffet breakfast and restaurant are available even though I didn't use the latter. Bathroom is equipped with Soeder's soap which to my much liking - Made in Zurich of herbal attracts. CONs: Room needs more central lightings. There're only small desk lamp and floor lamps that barely light up the room. Floor alley is dark unless activated by a push of a button - something that guests may not know and they'd fall and trip on something. One particular staff member who is very mean and rough to customers at the morning break. I'm surprised by her attitude. Coffee is not from the machine, so we needed to ASK for it. I didn't ask for a refill due to the unpleasantness of this particular hotel assistant. There's also a female front desk staff who was very COLD and less smiling.
Stayed 3 nights in Sep 2025

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would call this a “no frills”, convenient, clean hotel. The rooms were spacious enough. Loved that the windows open. I enjoy the city noise, but other traveling companions found it a bit loud. Did not take advantage of the breakfast offered or the coffee in the morning. Plenty of places in the area to go for European breakfast. Extremely convenient to Lake Lucerne, Chapel Bridge & train station. Would stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Ioannis

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Bela

Disliked: Staff & service, property conditions & facilities
Over priced, only coz of good location , very small room. breakfast not good , quality of ingredients sub standard and the person in the charge of breakfast was also very indifferent and rude
Stayed 2 nights in Aug 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel Odd smell in the room. Bed was comfortable. Some staff were friendly some no to much. For the price breakfast should be included. Every hotel we stayed in Europe had breakfast included except this one. Great location
Stayed 2 nights in Sep 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

lorenzo

Disliked: Staff & service, property conditions & facilities

Good location, nice breakfast, poor service.

The location is great, and the breakfast was really good. However, there were continual service issues. Our room was not ready at the 3 pm check-in time. We were put in a different, dark room. Two of the five lights didn’t work. We asked, but no no one came to fix them. They said they would have to call an electrician. The light was not fixed during our three night stay. The first day, our room was never cleaned. We asked twice, no one came. That evening finally a cleaner knocked on our door and offered fresh towels. Presumably, the service staff was very short staffed. We did receive apologies.
Stayed 3 nights in Sep 2025

10/10 Excellent

Beth A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2025

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station and old town. Walkable and shops around the corner. The bed was so comfortable !
Stayed 2 nights in Sep 2025

8/10 Good

Stanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny room but convenient location just 2 bus stops from train station and 1 short block to hotel . Breakfast was good with scrambled eggs but no pastries but one homemade cake squares . On edge of old town with predestine street very close.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Prashant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good location from train station.
Stayed 2 nights in Aug 2025

10/10 Excellent

John, BRIDGEMAN DOWNS

Stayed 3 nights in Sep 2025

8/10 Good

Marlene

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Good location in Lucerne

Great location in the centre. A busy hotel and although clean - - not spotlessly clean. Comfortable, quiet rooms.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Amenities
Good Hotel in the City Center ! Price Value ist okay
Stayed 1 night in Aug 2025

8/10 Good

Sahar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was the main problem in this hotel. Everything else was great.
Stayed 1 night in Aug 2025

8/10 Good

Navid

Stayed 1 night in Aug 2025

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort

Older hotel

We had the 7th floor room. It was spacious with living room, guest room, master bedroom, 1.5 bathrooms, outdoor terrace, kitcheb, and even had a fireplace but quite old. The walls were velvet but the outlets were coming out. One small TV in living room. The guest bedroom had a window with bars but no covering - quite odd. Some of the lights didn’t work. Kitchen appliance seemed like from 40+ years ago. They had 2 glass panel shelf windows where people outside can look into the apt. Floors were creaky. The place felt haunted. The bathroom seemed like the only area renovated decently but the shower area had some mold. The location is convenient near the lake and 10-15 min walk to train / chapel bridge / lion monument.
Stayed 1 night in Aug 2025

6/10 Okay

Don

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location buthotel in serious need of updates
Stayed 2 nights in Aug 2025

4/10 Poor

Lindsey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was near lake and bus but old loud and not what picture displayed . Breakfast was pricey but ok
Stayed 1 night in Aug 2025

6/10 Okay

Kimberly, Portland

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Karin, Cairo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s an ok place to stay for just one night.
Stayed 1 night in Aug 2025

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer Anne

Disliked: Property conditions & facilities
This hotel has a good location. The rooms and hotel itself were not of a 4 star standard as described. There was no air conditioning which was needed with temperatures over 30 degrees. No mini fridge in the room.
Stayed 4 nights in Aug 2025