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Dreams Madeira Resort Spa & Marina

5.0 star property

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Photo gallery for Dreams Madeira Resort Spa & Marina

3 outdoor pools, pool umbrellas, pool loungers
Property video
3 outdoor pools, pool umbrellas, pool loungers
Marina
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Sitio da Piedade, Machico, Madeira, 9200-044
  • Place, Sao Lourenco Point
    ‪1 min walk‬
  • Place, Machico Beach
    ‪12 min drive‬
  • Place, Funchal Marina
    ‪33 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪16 min drive‬

Room options

View all photos for Double Room, Balcony (2 Adults + 1 child)

Double Room, Balcony (2 Adults + 1 child) | Down duvets, minibar, in-room safe, desk

Double Room, Balcony (2 Adults + 1 child)

  • 29 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Balcony (4 Adults)

Down duvets, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, Balcony (4 Adults)

9.0 out of 10
Wonderful
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment, Balcony, Marina View (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Apartment, Balcony, Marina View (2 adults + 2 children)

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Apartment, Balcony, Marina View

Down duvets, minibar, in-room safe, desk

Apartment, Balcony, Marina View

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment, Balcony, Marina View (3 Adults + 1 Child)

Down duvets, minibar, in-room safe, desk

Apartment, Balcony, Marina View (3 Adults + 1 Child)

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Apartment, Balcony, Marina View (2 Adults + 1 Child)

Down duvets, minibar, in-room safe, desk

Apartment, Balcony, Marina View (2 Adults + 1 Child)

  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Garden View

Down duvets, minibar, in-room safe, desk

Double Room, Balcony, Garden View

10.0 out of 10
Exceptional
(5 reviews)
  • 29 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for Double Room, Balcony, Sea View (2 adults+ 1 child)

Down duvets, minibar, in-room safe, desk

Double Room, Balcony, Sea View (2 adults+ 1 child)

  • Sea view
  • 29 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for Double Room, Balcony, Sea View

Down duvets, minibar, in-room safe, desk

Double Room, Balcony, Sea View

  • Sea view
  • 29 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for Double Room, Balcony, Ocean View (Preferred Club, 2 Adults + 1 Child)

Down duvets, minibar, in-room safe, desk

Double Room, Balcony, Ocean View (Preferred Club, 2 Adults + 1 Child)

  • 29 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for Double Room, Balcony, Ocean View (Preferred Club)

Down duvets, minibar, in-room safe, desk

Double Room, Balcony, Ocean View (Preferred Club)

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 29 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed OR 1 King Bed

View all photos for Double Room, Pool Access (Preferred Club)

Double Room, Pool Access (Preferred Club) | Down duvets, minibar, in-room safe, desk

Double Room, Pool Access (Preferred Club)

  • 30 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for Suite (Preferred Club, 2 Adults + 1 Child)

Down duvets, minibar, in-room safe, desk

Suite (Preferred Club, 2 Adults + 1 Child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Club Suite, Terrace (Preferred Club, 3 Adults + 1 Child)

Down duvets, minibar, in-room safe, desk

Club Suite, Terrace (Preferred Club, 3 Adults + 1 Child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Suite (Preferred Club, 4 Adults)

Down duvets, minibar, in-room safe, desk

Suite (Preferred Club, 4 Adults)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Villa, Private Pool, Sea View (Preferred Club, 8 Adults)

Down duvets, minibar, in-room safe, desk

Villa, Private Pool, Sea View (Preferred Club, 8 Adults)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, Private Pool, Sea View (Preferred Club, 5 Adults + 3 Children)

Down duvets, minibar, in-room safe, desk

Villa, Private Pool, Sea View (Preferred Club, 5 Adults + 3 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, Private Pool, Sea View (Preferred Club, 6 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Villa, Private Pool, Sea View (Preferred Club, 6 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, Private Pool, Sea View (Preferred Club, 7 Adults + 1 Child)

Down duvets, minibar, in-room safe, desk

Villa, Private Pool, Sea View (Preferred Club, 7 Adults + 1 Child)

9.4 out of 10
Exceptional
(3 reviews)
  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (Preferred Club, 2 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Suite (Preferred Club, 2 Adults + 2 Children)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (2 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 Adults + 2 Children)

  • 5 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Apartment, Balcony, Marina View (4 Adults)

Down duvets, minibar, in-room safe, desk

Apartment, Balcony, Marina View (4 Adults)

  • 5 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Balcony, Ocean View (Preferred Club, 4 Adults)

Down duvets, minibar, in-room safe, desk

Junior Suite, 1 Bedroom, Balcony, Ocean View (Preferred Club, 4 Adults)

  • 5 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms (Preferred Club, 6 Adults)

Down duvets, minibar, in-room safe, desk

Family Room, 2 Bedrooms (Preferred Club, 6 Adults)

  • 8 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Large Single Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms (Preferred Club, 2 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Family Room, 2 Bedrooms (Preferred Club, 2 Adults + 2 Children)

  • 8 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms (Preferred Club, 3 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Family Room, 2 Bedrooms (Preferred Club, 3 Adults + 2 Children)

  • 8 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Large Single Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms (Preferred Club, 4 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Family Room, 2 Bedrooms (Preferred Club, 4 Adults + 2 Children)

  • 8 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Large Single Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Preferred Club, 4 Adults)

Down duvets, minibar, in-room safe, desk

Suite, Ocean View (Preferred Club, 4 Adults)

  • 7 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Preferred Club, 2 Adults + 1 Child)

Down duvets, minibar, in-room safe, desk

Suite, Ocean View (Preferred Club, 2 Adults + 1 Child)

  • 7 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Preferred Club, 2 Adults + 2 Children)

Down duvets, minibar, in-room safe, desk

Suite, Ocean View (Preferred Club, 2 Adults + 2 Children)

  • 7 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 1 Double Sofa Bed

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About this property

Dreams Madeira Resort Spa & Marina

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Dreams Madeira Resort Spa & Marina's full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants.
Dreams Madeira Resort Spa & Marina offers 366 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature down duvets. 65-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Machico hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Dreams Spa *. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
During your stay at Dreams Madeira Resort Spa & Marina, you're just a quick walk from Sao Lourenco Point. Free WiFi in public areas, 3 outdoor pools and 7 restaurants are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a refreshing drink include 7 restaurants, a coffee shop, 2 poolside bars and 5 bars/lounges
  • Splash around at the free water park or swim in the 3 outdoor pools
  • Indulge with body scrubs, body treatments or manicures and pedicures at Dreams Spa *
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a playground
  • Steps from Sao Lourenco Point and 7 minutes by car from Whale Museum
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Dreams Madeira Resort Spa & Marina are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Dreams Madeira Resort Spa & Marina, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a fitness centre, and spa services are also featured at the luxury Dreams Madeira Resort Spa & Marina. A complete renovation of Dreams Madeira Resort Spa & Marina was completed in September 2024.

This 5-star Machico hotel is smoke free.

Dreams Madeira Resort Spa & Marina has 7 restaurants on site.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Dreams Madeira Resort Spa & Marina are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Playground

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 3 floors
  • 5 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2024
  • Smoke-free property
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Quinta Do Lorde Marina Machico
Quinta Do Lorde Resort Hotel Marina
Quinta Do Lorde Resort Hotel Marina Machico
Quinta Lorde
Quinta Lorde Resort Hotel Marina Machico
Quinta Lorde Resort Hotel Marina Machico
Quinta Lorde Resort Hotel Marina
Quinta Lorde Marina Machico
Quinta Lorde Marina
Hotel Quinta Do Lorde Resort Hotel Marina Machico
Machico Quinta Do Lorde Resort Hotel Marina Hotel
Hotel Quinta Do Lorde Resort Hotel Marina
Quinta Do Lorde Resort Hotel Marina Machico
Quinta Lorde Marina Machico

Dreams Madeira Resort Spa & Marina Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 192 reviews
Rating 8 - Good. 33 out of 192 reviews
Rating 6 - Okay. 20 out of 192 reviews
Rating 4 - Poor. 10 out of 192 reviews
Rating 2 - Terrible. 7 out of 192 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Maria

Travelled with family
Disliked: Amenities
Para las 5 estrellas no es tan bueno le hace falta más de todo
Stayed 7 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, comfortable room.
Stayed 1 night in Oct 2025

6/10 Okay

McKenley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is beautiful and rooms were very nice. Pools were clean but freezing cold, as none are heated except in the spa and there’s no hot tubs either. Coffee shop was excellent, the young lady that works there was amazing. Gelato place was good. The sports bar left a lot to be “desired.” Workers were rude and after ordering drinks 2 times we never received them. Took an hour to get our food when we ordered before others who received theirs in a fraction of the time. The teppanyaki was amazing and our chef was a delight. Carvao was okay, ordered our steak medium and it came out well done. Buffet was subpar and dinner was often cold. Overall, this resort needs some work but it was fine for a few days.
Stayed 4 nights in Oct 2025

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful resort
Stayed 9 nights in Jul 2025

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2025

10/10 Excellent

Heidi

Stayed 5 nights in Oct 2025

10/10 Excellent

Bronagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really lovely stay at this hotel

The set up and architecture of the village is great. Staff in sports bar, cocktail bar, Oishii, entertainment and spa were great. The coffee in the coffee bar was fab and the staff there were lovely. There was always a sunbed which was good. Food in Oishii and Beach bar was particularly good. Having to book your restaurant at 8am the day of eating is a pain. Thankfully I'm a morning person so not such a big issue but it meant you had to sit with your finger ready at 8am or there'd be nothing available. I only found this out from other reviews not from reception. Food in world Cafe always only like warm, even if you were the first there! Reception service was very hit and miss. We weren't told on arrival that our bracelet opened our door, only found out when we went to get a second key card. Waited about 15 mins at reception while someone went through the whole app with someone checking in, finally a lady (skipped me and attended a woman behind me first) came over and asked if she could help. She was the one told us we didn't need a card to open the door. I asked for a robe and she said no problem and put it into her phone, I never got a robe. The day of checking out I asked for a packed breakfast as our flight was at 6:30. I was told this was no problem so we were put down for 2 packs, again I watched her put it into the computer. The next morning when we went to get it there was no record of it and no packs. I was really annoyed as I'd left nuts and small snacks behind.
Stayed 4 nights in Oct 2025

10/10 Excellent

Munazza

Liked: Cleanliness, staff & service, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Lovely stay at Dreams Madeira We had a really lovely stay at Dreams Madeira. The resort was spotless, staff were friendly, and the atmosphere was calm and relaxing. I’d definitely recommend booking a Preferred Club room — it really elevated the experience. The time of year we visited was perfect, not too busy, and the evening shows were great. The only areas for improvement were the restaurant booking system, which wasn’t very straightforward (we could only book via reception as Preferred guests), and the sun-lounger cushions — they weren’t always available and, when they were, some were a bit mucky. Easy enough to fix with a towel, but slightly off-putting. Overall, a wonderful experience — we’d happily return!
Stayed 5 nights in Sep 2025

6/10 Okay

Jessica

Liked: Staff & service, property conditions & facilities
The place was nice, the beach within the hotel is great, staff are all very friendly and helpful, and the activities held by the resort are lovely. However: The floor of our room was filthy and was never mopped by the staff when they cleaned during the time we were there. Two of us got food poisoning that lasted 24 hours (we only ate at the hotel). This caused one of us to be unable to attend the whale/dolphin watching and due to it being too short notice, we were refused a refund on the cost of the trip. There are no security cameras near the lifts and toilets, which is pretty worrying as a woman. We found this out because one of us accidentally left their handbag in the toilet near the restaurants for 30 minutes and upon returning, the contents of it had been stolen. The bar service is painfully slow, especially the bar near reception, easily waiting an hour to order and receive a drink.They also dont play music and it's just awkwardly quiet in there, but it's the only one open late. There is minimal evening entertainment and everything stops around 11pm. It's very dull. The Mediterranean restaurant was pretty bland, and the tappenyaki restaurant was nice but a pretty minimal effort from the chefs. The Aircon broke in our room on our penultimate night. We noticed in the morning that it no longer stayed on and just shutdown suddenly despite working fine before. As we were leaving early the next day we didn't bother raising this.
Stayed 7 nights in Sep 2025

10/10 Excellent

Stacey Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. I will be back and that's a fact. The negatives that people talk of should be taken like a pinch of salt. Yes there is a few little improvements here and there but on the whole the food was amazing the place was lovely and it's just a lovely place
Stayed 9 nights in Sep 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most spectacular resort we have stayed at. The staff was friendly, the room was spotless, the beach was stunning! We were so happy to see a variety of spots to each. We look forward to coming back again! What a wonderful vacation we had.
Stayed 3 nights in Oct 2025

10/10 Excellent

Karunvir

Stayed 1 night in Sep 2025

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views Close to Funchal and airport
Stayed 7 nights in Sep 2025

6/10 Okay

Karunvir

Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2025

6/10 Okay

KYLE

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday.
Stayed 6 nights in Sep 2025

4/10 Poor

Billy

Travelled with family
Disliked: Cleanliness
Poor service and limited seating at dining
Stayed 7 nights in Aug 2025

2/10 Terrible

Ivan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please refer to google for our full review with pictures and additional details! Avoid at All Costs – Not a 5-Star Resort (Closer to 3 at Best) My wife and I stayed here 6 nights for our honeymoon (booked via Expedia) and it does not meet Dreams standards. We’ve stayed at Tulum, Riviera Maya, Cabo — this resort doesn’t compare. Arrival: No welcome drink/towel, no luggage help, no escort, phones never worked (safety issue). Room Service: €20 per order, limited menu, late-night “option” was a cold ham & cheese bagel. Phones broken, so all requests had to be made in person. Towels/Housekeeping: Inconsistent service, fresh towels only with tips, many ripped or stained. Pool towels only from 1 far location and had to be signed out. Water/Drinks: Bottled water scarce, gym cooler broken, alcohol bottom shelf, wine upgrade €35. Cleanliness: Stained curtains/sheets, dirty glasses/dishes, ant infestation in room and buffet, insect in bathtub, mouse at restaurant. Food: Often cold/bland, poor variety. “Unlimited à la carte” misleading — reservations almost impossible. Service: Minimal to non-existent. Long waits for menus/water, staff disengaged, language barrier huge. Facilities: Pools freezing, spa unusable 2/3 days with chemical issues. Lobby bar too small, toiletries poor quality. Departure: No help at 3 AM checkout, staff didn’t ask about our stay. Not a 5-star property — major issues with service, food, cleanliness, and management. Strongly recommend avoiding.
Ants eating the eggs at breakfast buffet
Ants infestation at the buffet
Spa Hydrotherapy Pool was unavailable due to “chemical imbalance.” On the third day, chemicals were dumped into the water while guests were there. No compensation was offered.
This was a “fresh clean glass” that was brought to us at breakfast with lip stick residue
Stayed 6 nights in Sep 2025

10/10 Excellent

NGOZI

Stayed 4 nights in Aug 2025

6/10 Okay

Olivia

Disliked: Staff & service
Stayed 12 nights in Aug 2025

8/10 Good

Allison

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a lovely honeymoon staying here. The food was great and the views were excellent. However, there were some issues with the resort. We had an issue with ants in our room, and even after they sprayed the room, we still had some which wasn't the greatest. Additionally, the dinner options were great, but they booked up extremely fast. I would make sure people know when checking in that you have to book your dinner reservation before 8:02am otherwise, it will be completely booked. At check in, they told us the dinner bookings are open between 8am and 4pm, but that's not quite true.
Stayed 7 nights in Aug 2025

6/10 Okay

Brooklynne

Travelled with family
No
Stayed 6 nights in Aug 2025

6/10 Okay

Tracey

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Beautiful location and very nice rooms. A la carte restaurants were impossible to reserve so had to eat at the buffet almost every meal. Staff did not seem happy to be there and were mostly international so didn’t feel much like Portugal. It was pretty isolated so we didn’t see much of the island.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kiran

Stayed 7 nights in Jul 2025