Our room was huge! Nice, apartments style with kitchen, 2 sitting areas and bedroom, bath. Reasonably quiet. Not your typical hotel experience...someone is on duty at all times but it is not a hotel lobby, reception area. Honestly, we asked for a pillow and it took days and multiple requests to get one. Finally my husband went to the room on the hall where the cleaning staff was based and got one. We didn't need any services and we were fine with that. But don't expect to have your beds made, etc. Convenient location....odd vibe with sort of gritte side street vibe, but never felt unsafe. Easy access to subway and all of lower Manhattan. I would stay again.