2/10 Terrible
Morgan
21 Apr 2025
AWFUL! I honestly have no idea how this hotel can claim it is 5-star. Came to Bali on our honeymoon and decided to book this resort as a treat (we rarely stay in 5-star accommodation). Was so excited to have a premium experience and relax but we were met with the complete opposite. This resort has some SERIOUS work to do if they want to maintain their 5-star claims.
* Rooms have no soundproofing. Kept awake or woken up every night.
* Major construction on both sides of hotel which nobody warned us of
* No where near enough staff around - especially the pool area. No towels at desk. Monkeys knocking over drinks and taking things.
* A staff member called our room at 11.30pm waking us up.
* Rooms in bad shape. Tatty over-used robes. Broken light fixtures.
* breakfast buffet is average. Cold food.
This is just touching the surface. Avoid this place at all costs.
Morgan
Stayed 3 nights in Apr 2025