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Ciqala Suites Hotel

4.0 star property
VIP Access

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Photo gallery for Ciqala Suites Hotel

Terrace/patio
Deluxe Suite | Bathroom | Free toiletries, hair dryer, bathrobes, towels
Front of property
Lobby
Outdoor dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
752 Manuel Fernandez Juncos Ave, San Juan, 00908
  • Place, Sheraton Casino
    ‪10 min walk‬
  • Place, Distrito T-Mobile
    ‪13 min walk‬
  • Place, Puerto Rico Convention Center
    ‪13 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, memory-foam beds, minibar, in-room safe

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Suite, 1 Bedroom

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Premium bedding, memory-foam beds, minibar, in-room safe

Studio Suite, 1 Queen Bed

7.6 out of 10
Good
(17 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for The Signature Suite

The Signature Suite | Premium bedding, memory-foam beds, minibar, in-room safe

The Signature Suite

8.2 out of 10
Very good
(11 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | Premium bedding, memory-foam beds, minibar, in-room safe

Presidential Suite

8.0 out of 10
Very good
(7 reviews)
  • 158 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

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Front of property
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  • Free Wi-Fi
  • Air-conditioning
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3.7 out of 5, Good, 4,325 reviews
The price is CHF 136
includes taxes & fees
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About this property

Ciqala Suites Hotel

This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, a poolside bar, a rooftop terrace and concierge services are on-site.
Ciqala Suites Hotel offers 33 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at Ciqala Suites Hotel. During your stay, you're just a quick walk from Sheraton Casino. Enjoy features like free WiFi in public areas, free self-parking and a free beach shuttle.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and ocean views while dining at Our SP Floor Lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the breakfast and the location
  • Within a 15-minute walk of Sheraton Casino and Distrito T-Mobile
  • Free beach shuttle service
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Ciqala Suites Hotel. Free self parking is available.

This 4-star San Juan hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Our SP Floor Lounge – This poolside rooftop bar specialises in Caribbean cuisine. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property is professionally cleaned
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Ciqala Suites Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 517 out of 1006 reviews
Rating 8 - Good. 220 out of 1006 reviews
Rating 6 - Okay. 107 out of 1006 reviews
Rating 4 - Poor. 67 out of 1006 reviews
Rating 2 - Terrible. 95 out of 1006 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tasha

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, wonderful breskfast
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Royce

Liked: Cleanliness, amenities, property conditions & facilities
room very nice and clean, staff good, breakfast in bed!
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff very friendly
Stayed 1 night in Jan 2026
Verified

8/10 Good

Barbara

Staff were friendly, helpful
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views from rooftop restaurant, great service and very friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities
Excellent views
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities
Very nice team, room clean and convenient
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Gaurav

Liked: Cleanliness, property conditions & facilities
The location is great. Breakfast is just fine but repetitive. Staff is friendly. Swimmable beaches and restaurants on walkable distances.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and professional staff. Clean rooms. Breakfast service in the morning was great!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Front desk staff were great. A wonderful place to stay and I plan to return.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities
The location is good, close enough to the convention center, restaurants and public transport. The rooms were well maintained, clean and had amazing natural lighting through large w indiws. The beds
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, employees and also the suite. I'll be back soon
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Room was excellent . Very clean and spacious bathroom . Complimentary breakfast was nice touch . Staff were great . Especially Soliel
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

FERNANDO

Liked: Staff & service, amenities, property conditions & facilities
Great breakfast, exelent front desk atention
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jainath

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great. Rooms are attended daily. Location is prime to everything in San Juan. Food is better than average!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness
All was well. Great place
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

carmen

Liked: Cleanliness, amenities
Excellent. The room was very clean and very spacious.The staff were attentive and the breakfast was superb. I will recommend.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our suite at the hotel and thought that the room was very nice with the kitchen and living room areas, large bedrooms and a balcony. The room was clean and the included breakfast was a nice addition. While not the best food I've ever eaten it was good enough to get us out the door for the day.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Vanessa Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautify place to stay
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Everyone there was friendly I love it I will definitely goes bag
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
The is very helpful and friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Drexel

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff was very courteous.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Aditya

Liked: Cleanliness, amenities
Very spacious presidential suite, hotel was located in decent and quiet location. Staff was super courteous and helpful. I would deduct one star for the cockroaches in the kitchen area.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for three nights and we had an amazing experience. We stayed in the Presidential Suite and our room was beautiful. The staff here were so kind and helpful, rooftop restaurant was amazing. The hotel offered a shuttle to the beach and made to order breakfast every day. We would definitely stay here again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. We are booking our next weekend getaway and staying in Ciqala again!
Stayed 4 nights in Nov 2025