We stayed at Clarion Hotel Sign in Stockholm for three days and were extremely disappointed. We chose this hotel specifically because it advertised having air conditioning. When we arrived, the AC didn’t work at all. Instead of fixing the issue or offering us another room, they sent a tiny fan and told us all rooms were fully booked. The room was hot and uncomfortable, especially during the summer.
To make matters worse, the next evening we wanted to relax and watch a movie, but the TV didn’t work properly. When we called the front desk, they casually told us only 15 rooms in the entire hotel have Chromecast, and of course, all of them were already occupied. They offered no solution or alternative.
The service was indifferent, and the staff didn’t seem concerned about our discomfort at all. After such a wonderful stay at Clarion Umeå, where everything was top-notch and the staff went above and beyond, this experience was a huge letdown.
We expected much better from the Clarion brand. Unfortunately, this hotel did not deliver comfort, service, or value for money.