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Hyatt Vancouver Downtown Alberni

5.0 star property
VIP Access

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Photo gallery for Hyatt Vancouver Downtown Alberni

Lobby
Exterior
Terrace/patio
Premium bedding, minibar, in-room safe, desk
Outdoor pool, pool loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Place, Granville Street
    ‪7 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Canada Place
    ‪11 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 King Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed Junior Suite, Balcony

1 King Bed Junior Suite, Balcony | Premium bedding, minibar, in-room safe, desk

1 King Bed Junior Suite, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Vancouver Downtown Alberni

Luxury hotel with full-service spa, steps from Robson Street
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hyatt Vancouver Downtown Alberni offers 119 accommodations with DVD players and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Hyatt Vancouver Downtown Alberni's great location. During your stay, you're just a quick walk from Robson Street. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi and wired Internet
  • Enjoy Fusion cuisine while dining at Carlino
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, hot stone massages or body treatments at Orrin
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Robson Street and 10 minutes on foot from Vancouver Waterfront
  • Cats and dogs welcome for a fee
Hyatt Vancouver Downtown Alberni offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 9 meeting rooms, and coworking spaces. Event space at this hotel measures 6814 square feet (633 square metres) and includes conference space. A hot tub, a sauna, and spa services are also featured at the luxury Hyatt Vancouver Downtown Alberni. Parking is available for a fee.

This 5-star Vancouver hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 11 AM.
Carlino – This restaurant specialises in Fusion cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (CAD 65 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: CAD 18 to 65 for adults and CAD 18 to 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carlino

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,814 square feet of conference space
  • 9 meeting rooms
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 89.60 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 60 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults and CAD 18 to 65 for children
  • Valet parking fee: CAD 65 per night (in/out privileges)
  • Pet fee: CAD 89.60 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Hyatt Vancouver Downtown Alberni Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 853 out of 1000 reviews
Rating 8 - Good. 78 out of 1000 reviews
Rating 6 - Okay. 32 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandon, Vancouver

Stayed 3 nights in Oct 2025

10/10 Excellent

Andrea

Stayed 2 nights in Oct 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of nicest hotels I’ve ever stayed at. The staff was really extraordinary. Will stay here again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cassie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Went over the top. Above and beyond expectations
Stayed 1 night in Oct 2025

10/10 Excellent

Abdul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Housekeeping staff & staff in general, are some of the best in the hotel business. They really take their housekeeping seriously and we appreciate that.
Stayed 5 nights in Oct 2025

8/10 Good

Minou

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here the night before departing from Zurich airport. It was a convenient location. The hotel offers shuttle to the airport, which was about 1.5 mi. away. It was less expensive to Uber though. Having a gym was really convenient. The hotel shares a parking lot with a busy McDonalds, so it was a little noisy, we had to close our window. Would stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel Carbajal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfec. I definitely recommend this hotel
Stayed 5 nights in Oct 2025

10/10 Excellent

Eva

Stayed 1 night in Oct 2025

10/10 Excellent

Amabel, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better choice fir breakfast that’s a la carte
Stayed 3 nights in Oct 2025

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Ryan

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, fantastic attention to detail and really lovely staff. Thoroughly enjoyed our 3 days . Thank you
Stayed 3 nights in Oct 2025

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Yu lak

Stayed 1 night in Sep 2025

10/10 Excellent

YuZhen

Stayed 1 night in Aug 2025

10/10 Excellent

HE

Stayed 2 nights in Sep 2025

10/10 Excellent

Roy

Stayed 7 nights in Aug 2025

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Asian paintings at the property in particular.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Run don't walk to the Hyatt Downtown Vancouver (formerly Shangri-La). Best concierge ever, world-class service. Food and in-room dining are great. Turndown service is amazing. The staff were incredible and had attention to detail like I've not seen in any other 5-star establishment. The interiors of the hotel are so chic and beautiful. I could not highly recommend enough. I will definitely be staying here again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are not as comfortable as they were in the past. Maybe new ones are coming soon?
Stayed 2 nights in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and very polite
Stayed 3 nights in Sep 2025

10/10 Excellent

Luc

Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lei

Stayed 3 nights in Jul 2025