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citizenM Zürich

4.0 star property

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Photo gallery for citizenM Zürich

Lobby sitting area
Lobby sitting area
Meeting facility
View from property
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Fraumuenster
    ‪6 min walk‬
  • Airport, Zürich (ZRH)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM Zürich

A restaurant, a bar/lounge and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM Zürich offers 160 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the comfortable beds at citizenM Zürich. During your stay, you're just a quick walk from Bahnhofstrasse. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Bahnhofstrasse and 6 minutes on foot from Paradeplatz
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly citizenM Zürich.

This 4-star Zürich hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CanteenM bar – On-site bar. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (85 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: CHF 34

Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

Information provided by the property may be translated using automated translation tools

Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 29 per person
  • Late check-out fee: CHF 34 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich

Hotel citizenM Zürich Zürich

Zürich citizenM Zürich Hotel

Hotel citizenM Zürich

citizenM Zürich Hotel

citizenM Zürich Zürich

citizenM Zürich Hotel

citizenM Zürich Zürich

citizenM Zürich Hotel Zürich

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 841 out of 1170 reviews
Rating 8 - Good. 213 out of 1170 reviews
Rating 6 - Okay. 72 out of 1170 reviews
Rating 4 - Poor. 22 out of 1170 reviews
Rating 2 - Terrible. 22 out of 1170 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Amy

Stayed 3 nights in Feb 2026

10/10 Excellent

Nakia

Liked: Cleanliness, amenities, property conditions & facilities
Design of the room. Comfort of the room.
Stayed 3 nights in Feb 2026

10/10 Excellent

Enno, Madison

Liked: Cleanliness, amenities, property conditions & facilities
This might be my new favorite hotel chain. The atmosphere is great, the rooms are very thoughtful and functional, and the staff is super friendly. Highly recommended.
Stayed 2 nights in Feb 2026

10/10 Excellent

Breanne

Stayed 1 night in Jan 2026

6/10 Okay

Judy

Liked: Property conditions & facilities
No facecloth, no tissues, lightbulb missing.
Stayed 1 night in Feb 2026

10/10 Excellent

Vicki

Stayed 3 nights in Feb 2026

10/10 Excellent

Adele J

Liked: Cleanliness, staff & service, amenities
Room was spotless and run by an ipad which was quirky. Bed was extremely comfortable. Everything was excellent. Would recommend as a base in Zurich.
Stayed 1 night in Feb 2026

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Shiran

Liked: Cleanliness, staff & service, amenities
Just what we need
Stayed 1 night in Jan 2026

10/10 Excellent

Claudia

Stayed 2 nights in Jan 2026

8/10 Good

Keith Michael

Stayed 2 nights in Jan 2026

10/10 Excellent

Yujin, toronto

Liked: Cleanliness, amenities, property conditions & facilities
Very nice 👍
Stayed 2 nights in Jan 2026

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice staff and room was very comfortable and quiet.
Stayed 1 night in Jan 2026

10/10 Excellent

kyle

Stayed 2 nights in Jan 2026

10/10 Excellent

Robert Angelo Ferolino

Liked: Cleanliness, property conditions & facilities
Great location. Great breakfast buffet
Stayed 6 nights in Sep 2025

10/10 Excellent

Harold

Stayed 6 nights in Dec 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel very sweet staff helping you get checked in and checking out and for any questions amazing hotel very clean and safe and amazing drinks at the bar and very accessible area 10/10 would stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Surprised to not have any cups or glasses in the room and by the lack of hotel-specific information re on-site amenities. Very chic, modern hotel with wonderful public spaces.
Stayed 1 night in Jan 2026

10/10 Excellent

Mahdi

Liked: Cleanliness, staff & service, amenities
Amazing hotel, very clean and cozy, good amenities, very close to major attractions. We didn't use any modes of transportation other than our feet (!).
Stayed 2 nights in Dec 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
We stayed for 1 night only in early January 2026. It is everything you expect of CitizenM as we have stayed in others and like the concept (for short stays). The breakfast was again excellent. This particular CitM seemed a little older than some others we’ve stayed in although was still clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Negar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, everyone was very friendly. Clean rooms Great location
Stayed 4 nights in Dec 2025

10/10 Excellent

Nichelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I totally enjoyed my stay at citizenM! From the ease of checking in and friendly staff to the location and cleanliness, everything was perfect. I did an overnight to Zurich with a friend to celebrate her birthday and was very glad I chose here to stay. Checkin and recieveing your key was very easy and is done by you (unless you need assistance and they were happy to help). While not really huge, the rooms are so quaint and everything is operated by an ipad. The bigger plus, is it is walking distance to a lot (esp Zurich cental station). I would stay here again if I visited.
Stayed 1 night in Jan 2026

4/10 Poor

Shimon

Disliked: Staff & service, amenities
Check-in process which is actually an intelligence test (I probably failed). There is no reception desk, no staff to provide information. Very small and claustrophobic rooms, it is not even possible to open the windows and in any case the view is of a parking lot. There is no daily cleaning and in fact they skimped on everything they could save.
Stayed 4 nights in Dec 2025

10/10 Excellent

Carlos

Stayed 1 night in Jan 2026

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff. Breakfast was good. Location was convenient.
Stayed 1 night in Dec 2025