ebookers is closing

Planning your next trip? Try Hotels.com, part of our family of brands. With Hotels.com Rewards, stay 10 nights, get 1 reward night¹

We have made the decision to retire ebookers and its BONUS+ programme in Switzerland. On 2 September 2026, the ebookers website and app, BONUS+ programme and its benefits are closing in Switzerland. We’re committed to making this transition as smooth as possible. Rest assured, any existing and upcoming bookings and trips will not be disrupted.

What to expect:

For upcoming trips with ebookers.ch:

You will still be able to modify or cancel your existing bookings on ebookers. For further information see FAQ section below.
You will continue to have access to your ebookers.ch Trips page
30 days after all trips have been completed and serviced, we will close access to your booking history, the ebookers.ch website and app.

For new trips with ebookers.ch:

You can continue to book trips as usual. However, new trips booked on ebookers from the 12 June 2026 up to 2 September 2026 need to be completed on or before 1 November 2026. This update covers all travel options, including hotels, flights, car hire, packages, and activities.
From 2nd September 2026 all hotel bookings will be directed to Hotels.com, part of our family of brands. With Hotels.com Rewards you can earn 1 reward night for every 10 nights stayed¹, and as a member you can use code WELCOME10 at checkout to receive 10% off your first booking.²
ebookers will no longer accept new bookings of any type from 2 September 2026 - including flights, car hire, packages, or activities.

If you are a BONUS+ member on ebookers Switzerland, here’s what you need to know:

You can continue to earn and use BONUS+ rewards and your membership benefits on ebookers Switzerland up to the 2 September 2026. After this date, you won’t be able to earn or use BONUS+ rewards or membership benefits on ebookers Switzerland on new or existing bookings, and any changes to existing bookings will not incur BONUS+ rewards.
We would encourage you to use your BONUS+ balance before 2 September 2026.
If you still have rewards remaining on 2 September 2026, we’ll automatically convert the full value of your BONUS+ balance into a Hotels.com coupon³ that can be used to book hotel stays on Hotels.com.
Each coupon has a maximum value of 300 Swiss francs. If your BONUS+ balance is higher, you'll receive additional coupons to cover the full value.
Your coupon will be single‑use, and only one coupon can be applied per booking. It doesn’t apply to taxes or fees.
Your coupon will be valid for 12 months from the date it's issued.
You’ll receive your coupon code via your registered email address by the 9 September 2026.

Terms and conditions: ebookers BONUS+ Terms and Conditions, Privacy statement

Hotels.com Members 18+. A reward night is worth the average daily rate of 10 nights (excluding taxes/fees). Taxes/fees payable on reward night. Booking exclusions apply. See terms
Book by 31 Oct 2026. Travel by 31 Dec 2026. Minimum spend CHF 150. 10% off excludes taxes and fees, capped at CHF 90. One coupon per booking. Some hotels are excluded. See terms for full details.
The Hotels.com coupon is not redeemable for cash and can only be used on the Hotels.com website.

Can I still book on ebookers in Switzerland?

New trips booked on ebookers Switzerland from the 12th June 2026 up to 2nd September 2026 need to be completed on or before 1 November 2026. This update covers all travel options, including hotels, flights, car hire, packages, and activities.

How will I receive my Hotels.com coupon?

You’ll receive your coupon in the form of a code via your registered email address.

What is Hotels.com?

Hotels.com is part of our family of brands alongside ebookers. Hotels.com offers a broad selection of properties that provide fully refundable stays. As a leading global travel booking platform, Hotels.com gives members access to great benefits through its Hotels.com Rewards:

You can save up to 20% on hundreds of thousands of hotels through Member Prices.
You can access VIP properties and unlock VIP perks as a member (e.g. free room upgrades, early check-in, late check-out, or even free breakfast).
Plus, you earn 1 reward night for every 10 nights stayed.¹

Is ebookers closing?

On 2 September 2026, the ebookers website, app, BONUS+ programme, and its benefits are ending in this country. We’re committed to making this transition as smooth as possible. Rest assured, any existing and upcoming reservations and trips will not be disrupted. ebookers BONUS+ members, will have up to 2 September 2026 to use their rewards. Any outstanding rewards balance on 2 September 2026 will be converted into a coupon for Hotels.com that will be sent to you in the form of a code to your registered email address.

What will happen to my BONUS+ tier and rewards value?

You can use your BONUS+ on the ebookers Switzerland website and app until 2 September 2026 at which point, if you have active rewards in your BONUS+ account, we will automatically convert your remaining BONUS+ rewards into a Hotels.com coupon at their full value. Your current BONUS+ tier will end and won’t be carried over to Hotels.com.

What will happen to my ebookers account on 2nd September in ebookers Switzerland?

Rest assured, any existing and upcoming reservations and trips will not be disrupted. Beginning 2 September 2026, all new hotel booking activity will be directed to Hotels.com. You will still be able to access your ebookers Switzerland account and Trips page after 2 September 2026.

Until 2 September 2026, you can cancel or update your booking using selfservice on the Trips page, by chatting with our virtual assistant, or by contacting Customer Support. After this date, our Customer Support team or virtual assistant will be happy to help.

To modify an upcoming reservation, you can reach out to our Customer Support team on voyages@customercare.ebookers.ch (French), reisen@customercare.ebookers.ch (German), travel@customercare.ebookers.ch & phone +41 44 511 2133, 24 hours, 7 days a week.

Once all trips have been completed and serviced, we will close access to your ebookers Switzerland account, booking history, the ebookers.ch website, and app. Your ebookers account won’t be moved to Hotels.com. If you’d like to keep booking on Hotels.com, you can simply create a new account there.

As a BONUS+ member:

You can continue to earn and use BONUS+ rewards and your membership benefits on ebookers Switzerland until 2nd September. After this date, any changes to existing bookings will not incur BONUS+ rewards.

On 2nd September 2026:

We will convert any remaining BONUS+ rewards over at their full value to a coupon for Hotels.com. Your current BONUS+ tier will end and won’t be carried over to Hotels.com. You have the option to create a new account on Hotels.com. Membership is free.

What is the expiry date of my coupon?

Your coupon will be valid for 12 months from the date it's issued.

What will happen to my BONUS+ benefits?

All the benefits of the BONUS+ program, including the travel activity reimbursements and the priority phone line will end on 2 September 2026.

Do I need to have a Hotels.com account to use the coupon in exchange for my outstanding BONUS+ amount?

You do not need to have a Hotels.com account to redeem your coupon. The coupon will be in a form of a code that you enter during the checkout at the time of booking on Hotels.com. Please note that you cannot use this in combination with the Hotels.com Welcome Coupon.

What will happen to my current booking?

Rest assured, any existing and upcoming reservations and trips will not be disrupted.

You can get in touch with customer support team on voyages@customercare.ebookers.ch (French), reisen@customercare.ebookers.ch (German), travel@customercare.ebookers.ch & phone +41 44 511 2133, 24 hours, 7 days a week.

Once all trips have been completed and serviced, we will close access to your account, booking history, the ebookers Switzerland website, and app.

Can I split the use of my coupon over multiple bookings?

Your coupon will be single‑use, and only one coupon can be applied per booking. It doesn’t apply to taxes or fees. Each coupon has a maximum value of 300 Swiss francs. If your BONUS+ balance is higher, you'll receive additional coupons to cover the full value.