"A magnificent hotel. Beautiful rooms and an amazing private beach with the infinity pools. Really worth it. Improvement: Would be great to offer a s ... " Plus
22 mars 2024 par Exclesior Palace Portofino Coast
Dear Mr. Matthias,thank you for having chosen the Excelsior Palace Portofino Coast for your stay on the Italian Riviera and for your amazing review! We are extremely glad to hear that you did enjoy your stay with us and we're looking forward to welcoming you back soon. Warmest regards, Aldo Werdin General Manager
26 janv. 2024 par Exclesior Palace Portofino Coast
Dear Ms. Maria,this review leaves us speachless. We really do not understand how your discontent might have been created. It seems that, during your recent three overnights stay, no mention about your disappointment was reported to any member of the Staff, nor at the Reception, neither during the Dinner at our Restaurant, despite your were asked for a feedback. It is a shame as we would have loved to listen your suggestions and find together a solution.We might assume that even the free upgrade to an Exclusive room, with terrace and sea view has not been appreciated.We are awfully sorry about this score, so in case you wish to add more details to let us better understand what caused such a level of dissatisfactiont, please contact us, any time. Kind regards, Aldo Werdin General Manager
5 janv. 2024 par Exclesior Palace Portofino Coast
Dear Ms. Patricia,we'd like to thank you for your review, your opinion is very important for us because it gives us new insights and valuable inspiration to make things better and to continue with dedication our work, to pursue our goals. We are delighted to know you enjoyed your stay with us and sincerely hope to welcoming you soon again! Kindest regards from Rapallo,Aldo Werdin General Manager
12 nov. 2023 par Exclesior Palace Portofino Coast
Cher Mr Jacques,Nous vous remercions pour votre commentaire positif suivant votre récent séjour à l’Excelsior Palace Portofino Coast. Nous sommes ravis que vous avez bien aimé notre Hôtel et nous vous attendons tôt chez nous! Avec nos salutations les plus distinguées. Aldo Werdin General Manager