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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
4 restaurants, lunch served, local cuisine
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
Water park
4 restaurants, lunch served, local cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | 1 bedroom, down duvets, minibar, soundproofing

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 104 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | 1 bedroom, down duvets, minibar, soundproofing

The Level, Room, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View | 1 bedroom, down duvets, minibar, soundproofing

Melia Room, Ocean View

8.6 out of 10
Excellent
(15 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | 1 bedroom, down duvets, minibar, soundproofing

Melia Suite Ocean View

9.6 out of 10
Exceptional
(14 reviews)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Suite Superior with Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 1

View all photos for Room Standard with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Room Standard with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4

View all photos for Room Superior with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Room Superior with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4

Room Superior with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Ocean view
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 1

Room Standard with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 1

Suite Junior with Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 1

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About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes volleyball and a playground
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado – This restaurant specialises in local cuisine.
Lobby Bar Boreal – On-site lobby lounge. Open daily.
Cape Nao – This restaurant overlooks the ocean and specialises in international cuisine. Open daily.
Casa Nostra – This restaurant specialises in Italian cuisine. Open daily.
The Grill – This restaurant only serves lunch. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 119 out of 264 reviews
Rating 8 - Good. 77 out of 264 reviews
Rating 6 - Okay. 33 out of 264 reviews
Rating 4 - Poor. 16 out of 264 reviews
Rating 2 - Terrible. 19 out of 264 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keliney

Travelled with family
Liked: Amenities, property conditions & facilities
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
Stayed 5 nights in May 2025

8/10 Good

kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my Family and I had a great experience. Staff were extremely welcoming and nice. The concierge Atzi was so sweet and helpful. Property and room were very clean. There’s entertainment at the pool throughout the day and performances at night in the lobby. The food was terrible. The only thing we enjoyed was the steak and desert from the restaurant Cape Nao that’s there. The drinks were extremely watered down. I suggest you bring your own alcohol. Only reason I’m giving 4 stars is because of the food, besides that great experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Diana

Stayed 3 nights in May 2025

8/10 Good

Horacio

Stayed 6 nights in May 2025

8/10 Good

johnny will mapp, ADEL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Can't wait to go again.
Stayed 6 nights in May 2025

4/10 Poor

Jaime Ramos

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had bad outlet in room. Reported it immediately since we needed outlet in the bathroom. After reporting it 4 times and two days later it was still not fixed. I then requested to change rooms. Front desk said they could move me into another room but would be slight downgrade because the new room wouldn’t have good ocean view because it was on first floor. They said I could upgrade to a suite and my cost. I explained that it was ridiculous that I would have to pay to upgrade when they had a record of me asking 4 times over two days to have my outlet fixed. My wife had to blow dry her hair on the bed with no mirror around as the was the only other working outlet. Long story short I was left with option of staying in room without a working outlet in bathroom, or downgrade room or upgrade at my cost. I ended up upgrading at my cost. After arguing with them for so long they deducted $80 from my upgrade cost of $380. This is by far worst customer service in a resort that I have encountered!!!! That upgrade should have been free at very least since they ignored my 4 requests to get outlet fixed. All staff were very friendly throughout our stay. Claudia from concierge services was the greatest !!!! She was so helpful and nice everytime. Made us feel like family and not just guests. As for the food..well that is another whole issue. Limited restaurants. And restaurants routinely ran out of items. Ran out of New York steak 2 nites in row. Ran out of mussels, ice cream, salmon, bacon.
Stayed 7 nights in May 2025

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Rastislav, EDMONTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 11 nights in May 2025

10/10 Excellent

Galina, Los Angeles

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What a great hotel! I've been to many hotels in Cancun and Riviera Maya and let me tell you - this one is a gem. We've booked the level suite, the room was amazing, very spacious, clean, renovated. The beach has soft sand, clear blue water, no seaweed, the waves r very mellow, perfect for kids. We had a personal concierge Majo, she is such a great person, she made our stay flawless!! Everyone who works at this property was very kind, attentive, and helpful. It is a smaller size hotel, but they still had entertainment during the day and at night, they have kids club and big Waterpark. The food was always fresh, everything was clean and handled with care and knowledge. We loved it and will definitely be coming back for our next vacation in Cancun.
Stayed 6 nights in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Suzana

Liked: Cleanliness
The property is great. Food and drinks not so much.
Stayed 5 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 5 nights in May 2025

10/10 Excellent

Andrianirina Josoa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We love the fact that everything is close as this is a small resort. Food is good but need variety. Overall, we’ve really enjoyed our time at the Mélia.
Stayed 3 nights in May 2025

8/10 Good

Brenda Cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
Stayed 6 nights in May 2025

10/10 Excellent

Kathie

Stayed 4 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Ruth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It has a water park and walking distance to the beach.
Stayed 7 nights in Feb 2025

8/10 Good

Mariya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
Stayed 7 nights in Apr 2025

10/10 Excellent

NIDAL KHALIL

Very modern. Comfortable. Great food and service
Stayed 7 nights in Apr 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities

Good value, good food

There is a very limited amount of shade on the beach as the palapas are reserved for an extra-charge club called "Level". The lounge chairs around the pool where there is more shade are not comfortable for laying on all day. The food was good but not as good as the NYX where we stayed last year. We were lucky to get a free upgrade to an ocean view suite so overall we are very happy with the value.
Stayed 1 night in Apr 2025

10/10 Excellent

allen

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Enkel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 8 nights in Apr 2025

6/10 Okay

adis

Travelled with family
Liked: Cleanliness, property conditions & facilities
We walked into our suite and someone was laying in bed. Got reassigned a different room. They dont want you to have reservations at the 2 restaurants, they rather you do buffet. When they run out of food at buffet they do not restock- even when you ask.. dont let them sell you all inclusive vip as you still have things to pay for. Pool area is super nice and clean. Drinks are great. Beach area is nice as well. We did like the activities they had through out the day. Kept it interesting for kids of all ages. Taco night was excellent.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so good. Staffs, foods, room, service, beach, show, pool, everything was good.
Stayed 4 nights in Apr 2025

8/10 Good

mario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, minor things to improve in our eyes, pool extended hours, more choices to dine
Stayed 5 nights in Apr 2025