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Best Western Plus Hotel Köln City

4.5 star property
VIP Access

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Photo gallery for Best Western Plus Hotel Köln City

Restaurant
Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, desk
Exterior
Meeting facility
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Innere Kanalstr. 15, Cologne, NW, 50823
  • Cologne Cathedral
    ‪4 min drive‬
  • Cologne Zoo
    ‪6 min drive‬
  • RheinEnergieStadion
    ‪8 min drive‬
  • Cologne (CGN-Cologne - Bonn)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room, 2 Single Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (1st Floor)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (1st Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Accessible-1 Queen, Mobility Accessible, Roll In Shower, First Floor, Floor To Ceiling Windows, Air-Conditioned

  • Sleeps 1

2 Single Beds, Superior Room, Higher Floor, Flat Screen Television, Free Minibar, Coffee Maker, Air-Conditioned

  • Sleeps 2

1 Queen Bed, Superior Room, Higher Floor, Flat Screen Television, Free Minibar, Coffee Maker, Air-Conditioned

  • Sleeps 2

1 Queen Bed, Standard Room, Flat Screen Television, Sitting Corner, Desk, Floor To Ceiling Windows, Air-Conditioned

  • Sleeps 2

2 Single Beds, Standard Room, Flat Screen Television, Sitting Corner, Desk, Floor To Ceiling Windows, Air-Conditioned

  • Sleeps 2

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About this property

Best Western Plus Hotel Köln City

Luxury hotel with full-service spa and health club
A full-service spa, a restaurant and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. Housekeeping is available on request.
Best Western Plus Hotel Köln City offers 205 accommodations with tablet computers and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 131-cm flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at Best Western Plus Hotel Köln City, you're just a quick walk from Melaten-Friedhof. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • 6 minutes by car from Cologne Zoo and 8 minutes from RheinEnergieStadion
  • Pets welcome for a fee
Best Western Plus Hotel Köln City offers its guests a full-service spa and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 12 meeting rooms, and coworking spaces are available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Best Western Plus Hotel Köln City. Parking is available for a fee.

This 4.5-star Cologne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
Tri Forum – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 24 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: EUR 28 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tri Forum

Things to do

  • Full-service spa
  • Health club
  • Shopping
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 131-cm flat-screen TV with premium cable/satellite channels
  • Tablet computer

Food and drink

  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 19 December and 2 January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 for adults and from EUR 14 for children
  • Self-parking fee: EUR 24 per day
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per night
  • Facilities fee: EUR 9.5 per person and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Köln City West
Köln Park Inn Radisson
Park Inn Radisson Köln City West Cologne
Park Inn Radisson Köln City West Hotel Cologne
Radisson City West Köln
Radisson Köln City West
Radisson Köln West
Radisson Park Inn Köln
Park Inn Radisson Köln City West Hotel
Park Inn Radisson Köln City West
Best Plus Koln City Cologne
Park Inn by Radisson Köln City West
Best Western Plus Hotel Köln City Hotel
Best Western Plus Hotel Köln City Cologne
Best Western Plus Hotel Köln City Hotel Cologne

Best Western Plus Hotel Köln City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 1001 reviews
Rating 8 - Good. 427 out of 1001 reviews
Rating 6 - Okay. 112 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

OMAR

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a perfect location for the convention I was attending. Nice quiet area. Not to far from local transportation. Reception staff were excellent with customer service and really helpful on checking out as my ordered taxi didn't know to go. But the evening night/early reception gentlemen gave him the right directions. The two young gentlemen on the bar during my stay were extremely helpful and offered two different types of alcohol free beer. The only negative was Saturday evening where you had a technical issue. This was regarding no option to purchase evening meals, drinks as it was cash only. Especially as I was at a very busy convention and didn't have time to eat.. Therefore had to go into the centre of Köln to find a restaurant to eat. This was the only negative to a good stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cologne Stay

One night stay in Cologne, excellent hotel, comfortable rooms and bed. Good shower. Good location - easy walk to centre
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Very convenient

It is very close to the old center, comfortable with nice spa and relatively non expensive. Highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

mackenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay! My room was spacious with a nice ambiance, the hotel as a whole was really quite nice. The staff were very polite and helpful as well!
Stayed 2 nights in Apr 2025

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of the city but once we had worked out tram stops worked well for us. Comfortable clean room, just what we needed. We parked at a park and ride to avoid costly hotel parking and emissions fee. Worked out €30 for 48 hours rather than €50 at hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Ozan

Liked: Cleanliness, staff & service, property conditions & facilities

.

Big BW hotel in the calm neighborhood of Ehrenfeld, Cologne. Hotel is clean, reception desk ladies helfpul.. My complaint is about temperature of the room, which I complo also to the reception. They said it was normal but it was not.. so i believe i will not prefer the hotel during winter times
Stayed 1 night in Feb 2025

10/10 Excellent

YUHAO

Stayed 4 nights in Jan 2025

10/10 Excellent

YUHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jan 2025

10/10 Excellent

Sandesh, foster city

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing place to stay , good room , cannot complain, a bit far away from the christmas markets so had to take an uber but the price was much lesser than the hotels in that area so you win some you lose some
Stayed 2 nights in Nov 2024

8/10 Good

Abhimanyu

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
1. Great service from start to finish. 2. Good food. 3. Room was smaller than expected for the price 4. Public transport was a 850m to 1km away which makes it difficult during the rainy winters. 5. Should change the rugs for sure, they either are dirty or look dirty, I am sure the hotel can get betters rugs.
Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern conference hotel with parking available. In a residential area but close to the University, a park and a tram stop into the City centre. Trams very frequent and take about 10 to 15 minutes.
Stayed 4 nights in Dec 2024

10/10 Excellent

Imran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice clean hotel helpful staff
Stayed 3 nights in Oct 2024

10/10 Excellent

Geena Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Anthony David

Disliked: Amenities
It felt expensive, didn't get a whole lot for my money. Breakfast was incredibly expensive. It should be included in the room rate. Parking was a scam rate. It a best Western, it's ok. I simply don't think it was good deal, seemed like it only catered to corporate ppl
Stayed 1 night in Oct 2024

6/10 Okay

John, Portland

Travelled with partner
Spent 1 night. Nothing special, decent room and amenities.
Stayed 1 night in Oct 2024

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the bed was comfortable. Dinner in the restaurant was nice. Would stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Tomoharu

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Mel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Arron

Liked: Cleanliness
Disliked: Staff & service
I was not able to use the express check in for.some reason it wouod not let me. I stood at the reception desk to ask for help and the man on reception completely ignored me whilst on a phone call for a good 20 mins. He did not indicate he would be woth me shortly, or ask someone else to see me, just didnt look at me. It was very rude and unprofessional.
Stayed 1 night in Sep 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, bit of walk from the centre but that’s perfect me. Very grateful for the early check in. Only query why housekeeping comes so early in the day, 10am.
Stayed 3 nights in Aug 2024