The property appeared beautiful but, we were greeted with a strong, unpleasant odor upon arrival, which resembled urine. The bathroom, particularly the bathtub, was not clean.
Upon notifying management, they confirmed the issue and identified the source of the odor as stagnant water behind the tub. Despite their efforts, including an ozone treatment and application of cleaning agents, the problem persisted for the first two days of our stay. We were informed that a contractor would need to address the issue after our departure.
The ozone treatment eventually resolved the odor, but the first two days were disrupted, particularly with young children. While we appreciate the staff's efforts to address the situation, this experience has led us to decide against returning to this specific unit. We have previously enjoyed other units at Holiday Surf & Racquet Club and value the overall property, but we cannot recommend this particular room.