We had a club room which was lovely and spacious ,nice well appointed bathroom too, hotel is in a excellent location for st James shopping centre and princess st, even old town and the castle is no more than a 15 minute walk, try the John Lewis sky top cafe/ restuarant in the shopping centre if you get the chance, good value and amazing views over Edinburgh and the bay, will definitely stay at the Malmaison hotel next visit
Room was clean, adequate size. Lighting was a little low in both the bathroom and bedroom. I couldnât adjust temperature and it was a bit warm at night. Staff were pleasant and helpful.
Stayed here for two nights in a suite. Our experience was just ok. The food was good, the blackout curtains were nice after a long flight, and we met a nice gentleman who was part of the housekeeping staff. The negatives outweighed the positives though. The bed was rock hard and we woke up stiff. People we met at breakfast had the same experience. The blonde girl at the front desk was quite rude when we called down, even hanging up on me before I was finished speaking. Either she was having a rough day or her personality is not well suited for hospitality. The drains in the bathroom didnât work properly so the shower and sink were constantly backed up which meant you had to race to wash your face before the sink spilled over. The shower wand was also leaking.