8/10 Good
Heidi
Travelled with partner
3 Oct 2025
Liked: Cleanliness, staff & service
Ana at the front desk is a GEM! I give this hotel 3 stars but Ana 1000 stars! I booked an Alhambra view suite & based on the pictures, I thought it was a room with a bedroom, living room a with big jetted tub, & a big bathroom. Upon arrival I learned they were showing pictures of many different rooms online & they did not indicate anywhere that our room may be tiny with no living room/jetted tub, only considered in the suite category because of an Alhambra view. Our view was useless as there was nowhere to sit & look out the window so you only saw it if you stood right in front. I was absolutely crestfallen & burst into tears when told there was only one room like the one I thought I booked & there was no availability in that room or any higher suite level room. Ana was so sweet & bent over backwards to give me the best experience she could. She let us look in another room that had a tiny living room but no tub. We didn’t stay there because the bedroom was so small we could barely squeeze our luggage through the door because you immediately walk into the bed upon entering. The tiny toilet/shower room was right next to the bed & had an open, translucent door, so you would see & hear your partner on the toilet! I didn’t ask for compensation but Ana gave us free breakfast both days, red wine & a fruit basket. She offered us another room for our last night but I declined. Her care & kindness saved our trip. Go for Ana & the great location but set LOW expectations for your room.
Heidi
Stayed 2 nights in Sep 2025
