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Grand Hotel National

5.0 star property
VIP Access

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Photo gallery for Grand Hotel National

Front of property
Restaurant
Suite (Ritz) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Hallway
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Parking available

Explore the area

View in a map
Haldenstrasse 4, Lucerne, LU, 6006
  • Place, Chapel Bridge
    ‪10 min walk‬
  • Place, KKL Lucerne
    ‪11 min walk‬
  • Place, Swiss Transportation Museum
    ‪2 min drive‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, Lake View

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (Ritz)

Suite (Ritz) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Ritz)

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room, City View

8.2 out of 10
Very good
(13 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room (Design, Lake)

Classic Room (Design, Lake) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room (Design, Lake)

  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (Design)

Superior Room (Design) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room (Design)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Design, Lake)

Deluxe Room (Design, Lake) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room (Design, Lake)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Design Rooftop)

Junior Suite (Design Rooftop) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite (Design Rooftop)

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom (Design)

Apartment, 1 Bedroom (Design) | Living area | 40-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom (Design)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (Design)

Apartment, 2 Bedrooms (Design) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Apartment, 2 Bedrooms (Design)

  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

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  • On private beach
  • Spa
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, 952 reviews
The price is CHF 273
includes taxes & fees
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About this property

Grand Hotel National

Lakefront hotel with 4 restaurants and full-service spa
4 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a 24-hour business centre are on-site.
Grand Hotel National offers 62 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Hotel National's great location. During your stay, you're just a quick walk from Grand Casino Lucerne. Enjoy features like free WiFi in public areas, plus 4 restaurants and a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 4 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, aromatherapy or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • 10 minutes by foot from Chapel Bridge and a 3-minute drive from Swiss Transportation Museum
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
Grand Hotel National offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hotel National. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Lucerne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
Grand Hotel National has 4 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (CHF 35 per day; includes in/out privileges)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 30 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 39 for adults and from CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self-parking fee: CHF 35 per day (in/out privileges)
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Grand Hotel National offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 619 out of 844 reviews
Rating 8 - Good. 145 out of 844 reviews
Rating 6 - Okay. 54 out of 844 reviews
Rating 4 - Poor. 17 out of 844 reviews
Rating 2 - Terrible. 9 out of 844 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Babar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Would stay again. 6 the floor new design rooms facing the lake were awesome
Stayed 3 nights in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Spacious rooms and a great location. Air conditioning did not work very well but otherwise a great place to stay.
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort

Older Hotel with Updated Room

The room was comfortable. The bed and bedding was excellent. The bathroom was clean and in perfect condition. The carpet under the bed was a little lint ridden and could needed to be vacuumed more regularly. The hotel overall is old and not air conditioned but the room was entirely updated and had great AC. The staff was courteous, friendly and very helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay made even better by this beautiful hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

William, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 'stately' hotel, right on lakefront walking path, walkable from train station (about 1km on flat terrain), many restaurants, bakeries and food options (including grocery stores) nearby, easy access to 'old' town and tourist sites, great pool/sauna with outdoor lounging balcony, friendly/helpful staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Jun 2025

10/10 Excellent

meri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Jun 2025

8/10 Good

Asia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and breakfast! Our room was small and no a/c. The views of the alps and lake Lucerne were fabulous.
Stayed 2 nights in May 2025

10/10 Excellent

Dann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Service!
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2-night stay! The hotel is gorgeous, loved the location and the bar was stunning. Check in was very friendly and comprehensive!
Restaurant
Lobby
Hotel bar
View from our room
Stayed 2 nights in Jun 2025

10/10 Excellent

L

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded all expectations
Stayed 2 nights in May 2025

10/10 Excellent

Jesus

Stayed 2 nights in May 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A classic hotel conveniently located and spacious comfortable rooms suffering only from poor shower. In fact, part of the family preferred to use the hotel pool and sauna rather than the shower.
Stayed 2 nights in Apr 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 3 nights in May 2025

4/10 Poor

Katryna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We were disappointed with our stay. For a five-star hotel at this price point, our expectations weren’t met. We booked a classic city view room—not a suite—which felt small, outdated, and had an unusually low shower head (I’m 5’11” and had to squat to rinse). Service was mixed: check-in was friendly with great food tips, but bar service was very slow. Other issues included early morning construction noise, undelivered luggage, malfunctioning key cards and Wi-Fi, and repeated trips to reception. These may have been isolated issues, but overall, the experience didn’t match the cost or reputation. We won’t be returning on our next visit to Lucerne.
Stayed 2 nights in May 2025

10/10 Excellent

Zhongning, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for tourists to walk around Lucerne attractions
Stayed 4 nights in Apr 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. Beautiful property, breathtaking views. Got upgraded to deluxe room it was perfect. Service fantastic too.
Stayed 2 nights in Apr 2025

8/10 Good

crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it’s a pleasant experience of staying
Stayed 1 night in Apr 2025

6/10 Okay

Minha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was in a beautiful location I heard a lot of great things about the hotel but when we arrived they mentioned that since we had kids we would need to pay for a larger room even though I had paid for a queen bed and was apparently upgraded to 2 twin beds. They said it was the law or fire hazard, something of that nature made no sense to me. The larger room wasn’t necessary because our kids are tiny toddlers but they still required me to pay extra for the upgrade. That threw me off because that’s never been a thing that I have ever experienced with 2 toddlers. We probably wouldn’t go back for this very reason.
Stayed 1 night in Apr 2025

8/10 Good

Tuvia

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is slightly dated, but the service was great. Very helpful reception staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Ahmed Eltigani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great breakfast
Stayed 3 nights in Apr 2025

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spa

Lovely place to stay overlooking the lake. Great Spa and very helpful staff.
Stayed 3 nights in Feb 2025

8/10 Good

Youngkeun, Orange

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
lake side view was very pleasant
Stayed 2 nights in Jan 2025