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Hôtel Alpes & Lac

3.0 star property

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Photo gallery for Hôtel Alpes & Lac

Exterior
Suite Lac (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds
Banquet hall
Outdoor banquet area
Suite Lac (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
Place De La Gare 2, Neuchatel, NE, 2000
  • Casino Neuchatel
    ‪5 min walk‬
  • Neuchatel Botanical Garden
    ‪8 min walk‬
  • Lac de Neuchatel
    ‪9 min walk‬
  • Bern (BRN-Belp)
    ‪54 min drive‬

Room options

View all photos for Double Room, Lake View

Double Room, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Double Room, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, City View

Double Room, City View | In-room safe, desk, soundproofing, free cots/infant beds

Double Room, City View

8.0 out of 10
Very good
(6 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Room, 2 Single Beds, Lake View

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room, Lake View

Single Room, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Single Room, Lake View

8.0 out of 10
Very good
(3 reviews)
  • 13 sq m
  • Lake view
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Lac (Annexe)

Suite Lac (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds

Suite Lac (Annexe)

8.6 out of 10
Excellent
(4 reviews)
  • 37 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Single Beds

View all photos for Double Room Lac (Annexe)

Double Room Lac (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds

Double Room Lac (Annexe)

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Balcony, Lake View

Twin Room, Balcony, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Twin Room, Balcony, Lake View

  • 19 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Balcony, Lake View

Double Room, Balcony, Lake View | Balcony

Double Room, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Gare (Annexe)

Double Room Gare (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds

Double Room Gare (Annexe)

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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4.3 out of 5, Excellent, (591)
The price is CHF 150
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includes taxes & fees
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About this property

Hôtel Alpes & Lac

Hotel in Neuchatel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and tour/ticket assistance are on-site.
Hôtel Alpes & Lac offers 30 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hôtel Alpes & Lac, you're just a quick walk from Casino Neuchatel. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • Just a 5-minute walk from Casino Neuchatel and 8 minutes on foot from Theatre du Passage
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, a vending machine, and tour/ticket assistance are also featured at Hôtel Alpes & Lac. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Neuchatel hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11 AM.
On-site venue – restaurant.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (CHF 10 per day)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11 AM on weekends; CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 18 per person
  • Covered self-parking fee: CHF 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpes Lac
Alpes Lac Neuchatel
Hôtel Alpes & Lac
Hôtel Alpes & Lac Neuchatel
Hôtel Alpes Lac Neuchatel
Hôtel Alpes Lac
Hôtel Alpes & Lac Hotel
Hôtel Alpes & Lac Neuchatel
Hôtel Alpes & Lac Hotel Neuchatel

Hôtel Alpes & Lac Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 159 out of 368 reviews
Rating 8 - Good. 176 out of 368 reviews
Rating 6 - Okay. 29 out of 368 reviews
Rating 4 - Poor. 1 out of 368 reviews
Rating 2 - Terrible. 3 out of 368 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SHAY

Stayed 2 nights in Apr 2025

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

mark

Stayed 1 night in Feb 2025

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Handy being 30 seconds away from train station. Not much in area as far as bars or restaurants. No bar in hotel either. Beautiful views of lake from room though.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and great location. Perfect for our short stay. Friendly helpful staff
Stayed 1 night in May 2024

10/10 Excellent

Roger

Stayed 4 nights in Jun 2024

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Yassin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Eamonn

Stayed 1 night in Aug 2023

8/10 Good

Liviu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Amy

Stayed 2 nights in Mar 2023

10/10 Excellent

Rami

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay. Charming

10/10 Excellent

Carole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Small Hotel

Really nice atmosphere in this hotel and very good evening meal in the restaurant. I bet it’s lovely sitting on the outdoor terrace overlooking the lake on a sunny evening. Shame it was raining when we were there!
Stayed 4 nights in Sep 2022

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the room and terrace and helpful staff
Stayed 2 nights in Sep 2022

10/10 Excellent

Christophe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and view from the room and terrasse
Stayed 1 night in Aug 2022

10/10 Excellent

Vivienne

Stayed 4 nights in Aug 2022

10/10 Excellent

WILLIAM

Stayed 6 nights in Aug 2022

10/10 Excellent

Philip

Stayed 1 night in May 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station and the gentleman who checked us in was just great. Really helpful and friendly.
Stayed 1 night in Jan 2022

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice large quite basic room had a nice balcony.
Stayed 1 night in Nov 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view :-)
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Comfy but a bit noisy

The room was clean, spacious and the bed super comfortable. The only down sides were that the front desk lady was a bit rude during checkin and later on her and a cook were shouting about another colleague of theirs and I could hear it all the way up to the bedroom - not super professional. Plus I could easily hear the guests in nearby rooms.
Stayed 1 night in Nov 2020

10/10 Excellent

Martin Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020