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4.2 von 5
Sehr gut!
Alle 6 ebookers -Bewertungen ansehen

"The Kronenhof is a magical place. It’s truly a magnificent Belle Epoque Hotel in the Mountains. Restored to perfection and beautifully decorated. W ... " Mehr

Von einem verifizierten Reisenden am Sat 06 Feb 2021

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Standard-Doppelzimmer (Premium)

Bettenanzahl 1 kleines Queen-Bett Maximale Belegung 2 max.
CHF 557* pro Nacht/Zimmer 16. Okt. - 17. Okt.

Standard-Doppelzimmer (Classic)

Bettenanzahl 1 Queen-Bett Maximale Belegung 2 max.

Superior-Doppelzimmer

Bettenanzahl 1 King-Bett Maximale Belegung 3 max.

Deluxe-Doppelzimmer (Classic)

Bettenanzahl 1 kleines Queen-Bett Maximale Belegung 2 max.

Superior-Einzelzimmer

Bettenanzahl 1 Einzelbett Maximale Belegung 1 max.

Panorama-Zimmer, 1 Schlafzimmer

Bettenanzahl room.options.bedSize.TwinXLBed Maximale Belegung 4 max.

Bewertungen für Grand Hotel Kronenhof basierend auf 6 geprüften Bewertungen

Bewertungszusammenfassung
4.2 von 5 4.0 von 5.0
Sauberkeit der Zimmer 4.5 von 5.0
Service 4.0 von 5.0
Zimmerkomfort 0.0 von 5.0
Allgemeiner Zustand 4.5 von 5.0

Gästebewertungen für das Grand Hotel Kronenhof

Alle (2) Paare (1) Familie (3)
5 von 5

Gepostet von am 5. Apr. 2021

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Kommentar von Hotelmanagement

5. Mai 2021 von Grand Hotel Kronenhof

Vielen Dank für die Top-Bewertung! Freundliche Grüsse.

5 von 5
Stay- 4 days Excellent Hotel & Excellent Hospitality. The food was fantastic & the staff superb. The Reception staff were all professional , pleasant & helpful. The staff throughout the hotel were extremely efficient, friendly & courteous. Even the parking is well organized. It was lovely to see the Hotel Director making his rounds to see whether all was well. I have no hesitation in recommending this hotel. It’s well worth to enjoy all it has to offer. 5 star treatment. My wife & I are looking forward to our next stay anxiously 😊 Family- Fernando

Gepostet von am 26. Sep. 2019

War diese Bewertung für dich hilfreich?
Kommentar von Hotelmanagement

1. Okt. 2019 von Grand Hotel Kronenhof

Dear Family Fernando, Thank you very much for your excellent feedback and your compliments. We are looking forward to your next stay with us. Kind regards, Marc Eichenberger, Managing Director

4 von 5

Gepostet von am 23. Sep. 2019

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Kommentar von Hotelmanagement

25. Sep. 2019 von Grand Hotel Kronenhof

Dear Guest, many thanks for your review! Kind regards.

3 von 5
Spa gut, Rezeption Keine anständige Verabschiedung, Rest ok

Gepostet von am 20. Aug. 2019

War diese Bewertung für dich hilfreich?
4 von 5
Getrennte Bereiche im Wellnessbereich. Entweder ist der Saunahereich ein Nacktbereich oder ein Textilbereich.

Gepostet von am 24. Sep. 2019

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Kommentar von Hotelmanagement

21. Nov. 2019 von Grand Hotel Kronenhof

Sehr geehrter Gast, vielen Dank für die Bewertung und den Hinweis zum Saunabereich, welchen wir zur Kenntnis nehmen. Wir hoffen, dass Sie den Aufenthalt bei uns geniessen konnten und auf ein baldiges Wiedersehen würden wir uns freuen. Freundliche Grüsse. Marc Eichenberger, Direktor

4 von 5
The Kronenhof is a magical place. It’s truly a magnificent Belle Epoque Hotel in the Mountains. Restored to perfection and beautifully decorated. We really enjoyed our time in Pontresina and the Kronenhof. From the elegant dining to the beautiful Spa. We will definitely come back to this place. Surprise Management / Special Occasions: We were celebrating our 30th Birthday in the hotel. Our father arranged the day before with the reception a Spa Treatment. It should have been a surprise. However, we were not informed by the staff about that gift. Our dad called us on our Birthday and asked us: « How we like the treatments that he chose for us? » Since we didn’t know anything about it, we were a bit confused and my dad became upset. Since he highlighted the importance to the Kronenhof Staff. I went during breakfast to the reception and tried to understand the situation. I received the answer: « You should contact the Spa ». Since I was in the middle of eating it was not an option. After a while the reception started to understand the situation and made the outmost to rearrange the appointments. Improvement Advice to Kronenhof: Since you have a lot of guets that celebrate anniversaries or birthdays in your hotel. I would personally suggest you to put more focus on that and when something goes wrong at least offer a glass of champagne or tea time. I honestly felt a bit stressed that morning. Rearranging my plans last minute.

Gepostet von am 6. Feb. 2021

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Kommentar von Hotelmanagement

9. Feb. 2021 von Grand Hotel Kronenhof

Dear Guest, Thank you very much for taking the time to give us a feedback regarding your recent stay. We appreciate your compliments and the honest review. We regret to learn that you were not fully satisfied as your birthday present, a spa treatment appointment, was managed and we would like to apologize for any inconvenience. We will of course discuss the mentioned situation within the team in order to improve the communication in the future. Hoping to welcome you back very soon, we wish you all the best. Kind regards, Marc Eichenberger, Managing Director Grand Hotel Kronenhof

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.