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Grecotel Creta Palace

5.0 star property
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Photo gallery for Grecotel Creta Palace

Indoor pool, outdoor pool, pool loungers
Creator video
Garden
Lobby sitting area
Palace Luxury Suite Panoramic, Sea View | 2 bedrooms, minibar, in-room safe, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Pool
  • Breakfast included
  • Gym

Explore the area

Map
Missiria, Rethymno, Crete Island, 74100
  • Rethymnon Venetian Port
    ‪6 min drive‬
  • Rimondi Fountain
    ‪6 min drive‬
  • Fortezza Castle
    ‪7 min drive‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪76 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Bungalow (Side Sea View)

2 bedrooms, minibar, in-room safe, blackout curtains

Bungalow (Side Sea View)

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Bungalow, Balcony, Garden View (Deluxe)

Family Bungalow, Balcony, Garden View (Deluxe) | 2 bedrooms, minibar, in-room safe, blackout curtains

Family Bungalow, Balcony, Garden View (Deluxe)

  • 55 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Palace Family Bungalow Suite, Side Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Palace Family Bungalow Suite, Side Sea View

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Partial sea view
  • Sleeps 6
  • 1 Double Bed, 2 Single Sofa Beds and 2 Single Beds

View all photos for Family Suite, Sea View (Main Building)

Family Suite, Sea View (Main Building) | Beach/ocean view

Family Suite, Sea View (Main Building)

  • 50 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Suite Sea Front

Family Suite Sea Front | 2 bedrooms, minibar, in-room safe, blackout curtains

Family Suite Sea Front

  • 42 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Sofa Beds

View all photos for 2-Bedroom Luxury Bungalow Suite

2-Bedroom Luxury Bungalow Suite | 2 bedrooms, minibar, in-room safe, blackout curtains

2-Bedroom Luxury Bungalow Suite

  • 70 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds and 2 Single Sofa Beds

View all photos for Presidential Villa, Sea View, Private Pool

Presidential Villa, Sea View, Private Pool | 2 bedrooms, minibar, in-room safe, blackout curtains

Presidential Villa, Sea View, Private Pool

  • 164 sq m
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Junior Suite Sea Front, Private Pool

Junior Suite Sea Front, Private Pool | Beach/ocean view

Junior Suite Sea Front, Private Pool

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Bungalow, Garden View

Family Bungalow, Garden View | View from room

Family Bungalow, Garden View

  • 45 sq m
  • Sleeps 4
  • 2 Double Sofa Beds OR 1 Double Bed

View all photos for Double Room, Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Double Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, Private Pool (Bungalow Sea Front)

Suite, Private Pool (Bungalow Sea Front) | Room amenity

Suite, Private Pool (Bungalow Sea Front)

  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Panoramic Sea View (Palace)

Junior Suite, Panoramic Sea View (Palace) | 2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Panoramic Sea View (Palace)

  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Room, Sea View (Family)

2 bedrooms, minibar, in-room safe, blackout curtains

Grand Room, Sea View (Family)

  • 56 sq m
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 4 Single Beds

View all photos for Bungalow, Garden View

2 bedrooms, minibar, in-room safe, blackout curtains

Bungalow, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Palace Luxury Suite Panoramic, Sea View

Palace Luxury Suite Panoramic, Sea View | 2 bedrooms, minibar, in-room safe, blackout curtains

Palace Luxury Suite Panoramic, Sea View

  • 86 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Maisonette, Garden View

Maisonette, Garden View | 2 bedrooms, minibar, in-room safe, blackout curtains

Maisonette, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Family Bungalow, Private Pool (Suite Sea Front)

Family Bungalow, Private Pool (Suite Sea Front) | Terrace/patio

Family Bungalow, Private Pool (Suite Sea Front)

  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Bungalow, Garden View (Palace Suite)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Bungalow, Garden View (Palace Suite)

  • 66 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Sofa Bed and 2 Single Beds

View all photos for Bungalow, Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Bungalow, Sea View

  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Junior Bungalow Suite, Seafront

Junior Bungalow Suite, Seafront | 2 bedrooms, minibar, in-room safe, blackout curtains

Junior Bungalow Suite, Seafront

  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Family Bungalow, Garden View

Superior Family Bungalow, Garden View | View from room

Superior Family Bungalow, Garden View

  • 45 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Family Bungalow, Garden View, Ground Floor

Deluxe Family Bungalow, Garden View, Ground Floor | 2 bedrooms, minibar, in-room safe, blackout curtains

Deluxe Family Bungalow, Garden View, Ground Floor

  • 53 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Panoramic Guestroom, Sea View

Panoramic Guestroom, Sea View | 2 bedrooms, minibar, in-room safe, blackout curtains

Panoramic Guestroom, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Maisonette With Garden View

2 bedrooms, minibar, in-room safe, blackout curtains

Maisonette With Garden View

  • Sleeps 2
  • 2 Single Bunk Beds and 1 Double Bed

View all photos for Family Bungalow Suite Sea Front Private Pool

2 bedrooms, minibar, in-room safe, blackout curtains

Family Bungalow Suite Sea Front Private Pool

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Sea View Main Building

2 bedrooms, minibar, in-room safe, blackout curtains

Family Suite Sea View Main Building

  • Sleeps 3
  • 2 Double Beds

View all photos for 2-Bedroom Luxury Bungalow Suite

2 bedrooms, minibar, in-room safe, blackout curtains

2-Bedroom Luxury Bungalow Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Palace Junior Suite

2 bedrooms, minibar, in-room safe, blackout curtains

Palace Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Palace Family Bungalow Suite Garden View

2 bedrooms, minibar, in-room safe, blackout curtains

Palace Family Bungalow Suite Garden View

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Junior Bungalow Suite

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Bungalow Suite

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Palace Family Bungalow Suite Side Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Palace Family Bungalow Suite Side Sea View

  • Sleeps 4
  • 1 Single Sofa Bed and 1 Double Bed

View all photos for Bungalow Suite Sea Front, Private Pool

Interior

Bungalow Suite Sea Front, Private Pool

  • Sleeps 3
  • 1 King Bed

View all photos for Bungalow Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Bungalow Sea View

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Deluxe Family Bungalow, Garden View With Balcony

2 bedrooms, minibar, in-room safe, blackout curtains

Deluxe Family Bungalow, Garden View With Balcony

  • Sleeps 3
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Palace Luxury Suite Panoramic, Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Palace Luxury Suite Panoramic, Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Panoramic Room Sea View

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Family Bungalow, Garden View

2 bedrooms, minibar, in-room safe, blackout curtains

Superior Family Bungalow, Garden View

  • Sleeps 3
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Bungalow Garden View

2 bedrooms, minibar, in-room safe, blackout curtains

Bungalow Garden View

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds OR 1 Double Bed and 1 Single Futon

View all photos for Presidential Villa With Private Pool

2 bedrooms, minibar, in-room safe, blackout curtains

Presidential Villa With Private Pool

  • Sleeps 4
  • 1 King Bed

View all photos for Grand Family Room Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Grand Family Room Sea View

  • Sleeps 4
  • 2 Single Sofa Beds and 2 Queen Beds OR 2 Single Sofa Beds and 2 Single Beds

View all photos for Junior Suite Sea Front, Private Pool

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite Sea Front, Private Pool

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Suite Sea Front

2 bedrooms, minibar, in-room safe, blackout curtains

Family Suite Sea Front

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room With Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Double Room With Sea View

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 Double Bed

View all photos for Bungalow, Side Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Bungalow, Side Sea View

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 Double Bed

View all photos for Family Bungalow Garden View

2 bedrooms, minibar, in-room safe, blackout curtains

Family Bungalow Garden View

  • Sleeps 2
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Family Bungalow With Garden View

2 bedrooms, minibar, in-room safe, blackout curtains

Deluxe Family Bungalow With Garden View

  • Sleeps 3
  • 2 Single Sofa Beds and 1 Double Bed

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About this property

Grecotel Creta Palace

Luxury hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Grecotel Creta Palace's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Grecotel Creta Palace offers 335 accommodations with minibars and a safe. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
During your stay at Grecotel Creta Palace, you're just a quick walk from Blue Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Labyrinth Main Restaurant, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, facials or body wraps at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • 6 minutes by car from Rethymnon Town Hall and 7 minutes from Rethymnon Venetian Port
  • Airport shuttle service available for a fee
Some rates at Grecotel Creta Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grecotel Creta Palace such as a complimentary children's club and an outdoor pool.

Free breakfast is available daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

This 5-star Rethymno hotel is smoke free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Labyrinth Main Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Barbarossa á la carte – Overlooking the ocean, this seafood restaurant specialises in seafood and only serves dinner. Open daily.
Golden Dragon á la carte – Overlooking the pool, this theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Agreco Farm – Overlooking the garden, this theme restaurant specialises in Greek cuisine and only serves lunch. Open daily.
Princess Ariadne – This poolside brasserie specialises in international cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Grecotel Creta Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

Dutch, English, French, German, Greek, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • 3 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Agreco Farm
  • Barbarossa á la carte
  • Golden Dragon á la carte
  • Labyrinth Main Restaurant
  • Princess Ariadne

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,691 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Thalassotherapy

Accessibility

  • No lift

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The All-Inclusive rate plan includes drink service from 10 AM to midnight. Outside of these hours, fees apply for drinks.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1041Κ015A0099900

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Grecotel Creta Palace Hotel Rethimnon
Grecotel Creta Palace Hotel Rethymnon
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymnon
Grecotel Creta Palace
Hotel Grecotel Creta Palace
Grecotel Creta Palace Hotel Rethymnon, Crete
Grecotel Creta Palace
Grecotel Creta Palace, Luxury
Grecotel Creta Palace, Beach Luxury Resort Hotel
Grecotel Creta Palace, Beach Luxury Resort Rethymno
Grecotel Creta Palace, Beach Luxury Resort Hotel Rethymno

Grecotel Creta Palace Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 87 reviews
Rating 8 - Good. 28 out of 87 reviews
Rating 6 - Okay. 9 out of 87 reviews
Rating 4 - Poor. 0 out of 87 reviews
Rating 2 - Terrible. 3 out of 87 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel with a lovely beach. All inclusive breakfast offering a magnificent variety of foods. Lots of very attentive staff.
Stayed 7 nights in Oct 2024

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the villas with a pool. It was amazing!. Great service, very attentive, room staff were fantastic and thorough. The villa was super relaxing, just a few steps to the beach or chill out in our own pool. We enjoyed it.
Stayed 7 nights in Sep 2024

10/10 Excellent

Katharine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Creta Palace, it was our honeymoon and the hotel so kindly upgraded us to a family suite on arrival which was beautiful. The facilities are great and perfect for our 2 year old, she loved the pool and beach. The staff were so kind and friendly - thank you so much for making it so special!
Stayed 4 nights in Jun 2024

10/10 Excellent

Finola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding and memorable stay with Creta Palace

Absolutely incredible from arrival to departure. What stood out for us was the friendliness of all staff, the cleanliness of the whole place, the maintenance of the grounds and the quality of the food. We only did breakfast but wish we had done all inclusive. Absolutely outstanding and exceptional service. A nice touch was the offer of drinks on arrival. The hospitality all around was amazing and we already can't wait to return. Thank you
Stayed 7 nights in Jun 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accomodation.

Great staff, and comfortable room. Breakfast was good, but slipped up on a few points, like forgetting to switch on plate heater, so breakfast soon went cold.
Large pool
Beautiful spacious gardens
Stayed 2 nights in May 2024

8/10 Good

James

Stayed 7 nights in Sep 2023

10/10 Excellent

Einar

Stayed 7 nights in Sep 2022

10/10 Excellent

Gadi

Stayed 5 nights in Sep 2022

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Definitely not 5 Star! Extremely grumpy staff

This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!
Not 5 star
Outdated
Needs to be changed
Clean?
Stayed 6 nights in Aug 2020

10/10 Excellent

Pat, New York

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was really amazing friendly and kind The room was clean but the cover was ripped and old
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
Stayed 14 nights in Jul 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it!

It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 8 nights in Aug 2018

6/10 Okay

Abs, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below. Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair. What’s good? -location- 10 mins taxi to old town and few decent restaurants. -staff- very friendly and helpful. -private beach- decent beach and good facilities but again, not a 5 star. -breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad. -adult entertainment - 5 star quality, we loved it! -great fish restaurant and bars. What’s bad? - What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it. - The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool! - There is another pool but it’s more for adults and it’s not heated. - Restaurants- this is good and bad. Sky bar is v
Stayed 7 nights in May 2018

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good facilities. Main dining room good for breakfast although staff appeared rather overcome at peak period, in the evening the buffet dinner was very poor value for money. Other restaurants in the hotel were expensive but much better value for money.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pool service. Great breakfasts. Overall would go back

8/10 Good

Oystein

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Neil, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place

The hotel is fantastic. Staff are very friendly and helpful. Breakfast is excellent. This place is especially good for children. Shop on site is very handy. Only bad thing is we had booked a bungalow room, which in fact is just a room that is not part of the hotel and not very big.

10/10 Excellent

Jeannie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An absolutely fantastic stay.

Our holiday surpassed all expectations. The staff at the hotel are extremely friendly and the hotel grounds and beach are kept in excellent condition - very tidy indeed. It was a truly relaxing 7 days and we have no complaints, only praise. Upon arrival we were greeted with a warm welcome, towels to freshen up, and a cool drink - exactly what you need after a long journey. We were upgraded to a more spacious room which was a very pleasant surprise. Breakfast is a delicious buffet, wonderful when you sit outside. The aim is to return next year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

pleasant stay

Lovely staff, beautiful beach. Reading lamps in bedroom inadequate. Appeared to be very child-friendly. Loungers great but beach towels skimpy. Excellent to have a mini-market on-site.

10/10 Excellent

Tracey, Bicester, Oxfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful and luxurious Hotel

A luxurious hotel with lovely views and surroundings. Clientele are predominantly Russian and prices within the Hotel are expensive. Staff are excellent and speak good English. Excellent aqua-fit tutor. Good kids club for younger children but not so good for teens. Very enjoyable stay but lack of English people in the Hotel was disappointing for younger family members. Fabulous pool and beach.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

“Fantastic service

no WI FI in the room