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Randor Residence Tokyo Suites

3.0 star property

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Photo gallery for Randor Residence Tokyo Suites

Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi
Exterior
Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Living area | Flat-screen TV
Presidential Studio Suite, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, soundproofing, free WiFi
Presidential Studio Suite, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, soundproofing, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Washing machine
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4-37-1 Arakawa, Tokyo, Tokyo Prefecture, 116-0002
  • Place, Nippori Textile Town
    ‪14 min walk‬
  • Place, Sumida River
    ‪15 min walk‬
  • Place, Joyful Minowa Shopping Street
    ‪19 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪49 min drive‬

Room options

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Living area | Flat-screen TV

Family Suite, 3 Bedrooms

  • 82 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 Single Beds, 1 Double Bed, 7 Single Futons and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 3 Bedrooms

Deluxe Suite, 3 Bedrooms | Living area | Flat-screen TV

Deluxe Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • 3 bedrooms
  • Sleeps 12
  • 4 Single Beds, 7 Single Futons and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Romantic Studio Suite, 1 Queen Bed, Non Smoking, Hot Tub

Romantic Studio Suite, 1 Queen Bed, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi

Romantic Studio Suite, 1 Queen Bed, Non Smoking, Hot Tub

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Comfort Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite, Multiple Beds, Non Smoking, Hot Tub

  • 35 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Luxury Studio Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Luxury Studio Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave | Living area | Flat-screen TV

Luxury Studio Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub

  • 48 sq m
  • Sleeps 6
  • 4 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Living area | Flat-screen TV

Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub

  • 41 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Futons
  • Free Wi-Fi

View all photos for Exclusive Suite, Multiple Bedrooms, Accessible

Exclusive Suite, Multiple Bedrooms, Accessible | Living area | Flat-screen TV

Exclusive Suite, Multiple Bedrooms, Accessible

  • 82 sq m
  • 2 bedrooms
  • Sleeps 12
  • 2 Single Beds, 1 Double Bed and 8 Single Futons
  • Free Wi-Fi

View all photos for Presidential Studio Suite, Non Smoking, Refrigerator & Microwave

Presidential Studio Suite, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, soundproofing, free WiFi

Presidential Studio Suite, Non Smoking, Refrigerator & Microwave

  • 100 sq m
  • Sleeps 10
  • 2 Double Beds and 6 Single Futons
  • Free Wi-Fi

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About this property

Randor Residence Tokyo Suites

Along with concierge services, this smoke-free aparthotel has express check-in and express check-out. WiFi in public areas is free. Each apartment offers a washing machine and a fridge, plus free WiFi, free wired Internet and a flat-screen TV. Added amenities include a microwave, a stovetop and an electric kettle. Limited housekeeping is available.
Randor Residence Tokyo Suites offers 11 air-conditioned accommodations with complimentary slippers and a hairdryer. Each accommodation is individually furnished and decorated. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

This Tokyo aparthotel provides complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a limited basis.

Our customers tell us that they can't get enough of the helpful staff at Randor Residence Tokyo Suites. During your stay, you'll be within walking distance of Sumida River. Free WiFi in public areas and concierge services are available. This comfortable aparthotel has 11 apartments. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each apartment.
  • Each apartment offers a washing machine, a flat-screen TV and a fridge
  • Free WiFi and wired Internet
  • Services include a concierge and luggage storage
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 5-minute drive from Sensoji Temple and a few minutes from Ueno Park
Randor Residence Tokyo Suites offers its guests concierge services, express check-in, and express check-out. Public spaces have free WiFi and wired Internet.

This 3-star Tokyo aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Laundry

  • Coin laundry
  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Limited housekeeping
  • Limited-hour front desk
  • Luggage storage

Location highlights

  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 11 units
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Grand Machiya Second Apartment Tokyo
Grand Machiya Second Apartment
Grand Machiya Second Tokyo
Randor Tokyo Suites Tokyo
Randor Residence Tokyo Suites Tokyo
Randor Residence Tokyo Suites Aparthotel
Randor Residence Tokyo Suites Aparthotel Tokyo

Randor Residence Tokyo Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 275 reviews
Rating 8 - Good. 65 out of 275 reviews
Rating 6 - Okay. 51 out of 275 reviews
Rating 4 - Poor. 14 out of 275 reviews
Rating 2 - Terrible. 24 out of 275 reviews

7.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gavin

Travelled with group
Liked: Amenities, property conditions & facilities
The apartment had minor asethical damage & the unit lacks a dryer. However! The location & convenience cannot be overstated. Of the 3 places i stayed in tokyo over the 2 weeks. It was unequivocally the best. 5 minute walk to a station, quiet location which feels like you're in the heart of the city & much easier to navigate to & around then anywhere else I stayed. Loved it & missed it at every other hotel i stayed
Stayed 10 nights in Jan 2026

10/10 Excellent

Leaf

Liked: Cleanliness, property conditions & facilities
kitchen has appliances
Stayed 4 nights in Jan 2026

6/10 Okay

Martha, Richmond

Travelled with family
Disliked: Amenities, property conditions & facilities
The pictures on expedia didn't match the property I rented. The walls are stained, one room without doors, out dated furniture & stained, not enough dishes for 9 people. It was very central area, safe but is near a hospital so expect to hear ambulances. I’m sure with some paint and new furniture they can get 10 out 10. And they should post the proper pictures, so people don’t feel decieved.
Stayed 6 nights in Dec 2025

6/10 Okay

Kwang seok

Travelled with partner
Disliked: Amenities, property conditions & facilities
The building condition was poor and maintenance of facility was poor.
Stayed 4 nights in Dec 2025

2/10 Terrible

Kirstine Gail

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dont let the pictures deceive you. The actual room we stayed at was dirty. The couch was nasty. It had stains all over. The towels and linens had stains too, even the walls had stains all over. The room seemed like it wasn’t cleaned. Very disappointed
Stayed 2 nights in Nov 2025

2/10 Terrible

linh

Travelled with group
Disliked: Cleanliness, room comfort
The room had mold and when we asked to give a compensation they refused because of the no cancellations but that cancellation did not mention mold! All they offered was a two hour extra stay and cleaned the shower. There was fired blood on the mat. Mold in the ac and shower. We were also locked out by the time we got back for the extra two hour stay. There was also other stuff smeared on the walls that I did not try to even take a hard look at. There’s cracks bulges in the walls. Broken furniture
Stayed 7 nights in Nov 2025

2/10 Terrible

Thanh-Thao

Do not book this hotel. There
Stayed 3 nights in Nov 2025

10/10 Excellent

Abagail

Liked: Cleanliness, amenities, property conditions & facilities
Laundry unit was convenient. Station close by. I'm not bothered by street sounds, but my travel mates said it was a little loud. I've stayed at both Randor Residence in Arakawa, and both are very wonderful to stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious
Stayed 4 nights in Nov 2025

6/10 Okay

Christine

Stayed 4 nights in Nov 2025

8/10 Good

Aaron

Stayed 3 nights in Nov 2025

8/10 Good

Trung

Liked: Cleanliness, room comfort
Front desk staffs were not always present, we had to self check in on arrival. Self check in was easy to do. Hotel doesn't offer daily room cleaning.
Stayed 4 nights in Nov 2025

6/10 Okay

Poppy

Disliked: Cleanliness
We had a nice short stay at this hotel. Whilst the rooms could definitely be upgraded with some stains and holes in the wall, it was sufficient for what we needed in terms of size and location. Only real issues we had were working the air con system, the loud hoovering outside our door for a couple of hours and lack of luggage transfer.
Stayed 3 nights in Nov 2025

8/10 Good

Jennifer

Travelled with family
Great location. Great customer service. Wish the room would be more updated (furniture, beddings, floors, etc). Towels were a bit dingy and could use an update too. Our windows faced the main road and it was loud. Tried to seal the windows shut but seemed like some were not working properly. Because of this, there wasn’t a tight seal and the condensation from outside made the windows wet with water. Other than that it’s such a great place for families and convenient to have 7-11 right across the street!
Stayed 3 nights in Oct 2025

10/10 Excellent

Roxanna

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, room comfort
Very good hotel! Although it's a bit far from the city center, it's really easy to take the metro and get there. The rooms are amazing! The beds are really soft
Stayed 6 nights in Oct 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, amenities, property conditions & facilities
The room had numerous holes on the walls, stains on the couch, dirt, and significant amounts of mold on the curtains. The hotel refused to change me rooms. I was unable to stay at the hotel. Do not book.
Stayed 5 nights in Sep 2025

6/10 Okay

Shuyi

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property is not well maintained. I had a room with stained walls and a sunken couch. The pillows also had stains on them. The pro to the property, is that it's in a quiet location with the bus stop just outside and the subway a few minutes walk away. It also has a convenience store right across.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 13 nights in Sep 2025

10/10 Excellent

Jisoo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Eugene

Travelled with family
Disliked: Cleanliness, amenities
While apartment is spacious and comfortable there were down sides: Property outdated. Train noise 24/7. Towels smell unpleasant. Sofa dirty with numerous stains. Cleaning not thorough, dust found almost everywhere. Draining liner was not replaced or cleaned therefore shower wasn’t draining. No glasses, very limited kitchenware: only one small pan and one huge pot. Staff not looking up from phones/computers when you come in.
Stayed 5 nights in Sep 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, love the location in the residential area. Super quiet and just peaceful
Stayed 5 nights in Sep 2025

10/10 Excellent

miyuki

Liked: Cleanliness, property conditions & facilities
Very nice place near the station
Stayed 6 nights in Sep 2025

2/10 Terrible

MASASHI

Disliked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying at this hotel. The rooms are good size with large eating area. Our first room had a defective air conditioner but they quickly changed us to another room which is ok. The front desk was helpful. We enjoyed our stay here very much b
Stayed 8 nights in Sep 2025