Hotel with an outdoor pool, steps from Tulum National Park
An outdoor pool, a restaurant and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the pool at Naala Tulum. During your stay, you're just a quick walk from Tulum National Park. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
Free Wi-Fi (speed: 50+ Mbps)
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Self-parking available for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance and luggage storage
On-site recreation includes bicycles to rent
Guests have great things to say about the helpful staff and the pool
Steps from Tulum National Park and a 5-minute drive from Gran Cenote
Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.
Smoking is allowed in designated areas at this 3.5-star Tulum hotel.
Naala Tulum has a restaurant on site.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and transport
Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Parking on site (USD 10 per day)
Food and drink
A bar/lounge
A restaurant
Snack bar/deli
Things to do
Bicycle rentals
Outdoor pool
Family friendly
Outdoor pool
Snack bar/deli
Conveniences
24-hour front desk
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Well-lit path to entrance
More
Banquet hall
Designated smoking areas
Mosquito nets
Room amenities
Bedroom
Blackout drapes
Down comforter
Premium bedding
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided
Entertainment
40-inch flat-screen TV with digital channels
Netflix
Streaming services
Food and drink
Minibar
More
Air conditioning
Ceiling fan
Desk
Laptop workspace
Phone
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Naala Tulum
Children and extra beds
Children are welcome.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
Cleaning fee: USD 2.50 per accommodation, per night.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
Self-parking fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
We should mention
Pets and service animals are not allowed on site.
Property is also known as
Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum
Naala Tulum Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was a beautiful hotel, very minimalistic, but had every thing that you needed. The pool was fantastic. Really love that it was open till 10 and food was walking distance as well as drinks and a party. If that’s the mood you’re in. We will definitely be back the area felt safe the people were authentic. Great experience, but my biggest compliments go to the staff. They were absolutely fantastic. We will be back next year😉
Danielle
Stayed 1 night in Apr 2025
8/10 Good
Yoanna
Travelled with family and small children
2 Apr 2025
Liked: Cleanliness, staff & service
Hotel was nice - lovely people .. room were very clean - - BUT pool area need improvements ..
Not as nice as the pictures have you think. This is a budget hotel, the breakfast and the service is below average. Lots of construction noise and not as clean as we hoped
The property was hard to find as in you don't see it from the road. Parking cost money which they did not disclose before booking. I would not have stayed hear had we known that.
My stay at NAALA Hotel in Tulum was fantastic! The hotel is in a perfect location, making it super easy to walk everywhere—whether to nearby restaurants, shops, or attractions. The room itself was beautiful, modern, and comfortable, with a lovely touch of greenery on the deck that added both charm and privacy.
One small downside was seeing guests hang their wet clothes on the railings, which took away from the otherwise stylish and clean aesthetic of the hotel. Other than that, everything was excellent. If you're looking for a comfortable, well-located stay in Tulum, I highly recommend NAALA Hotel!
Marlene
Stayed 2 nights in Feb 2025
10/10 Excellent
Keisha
Business traveller, Travelled with family, Travelled with group
I was allowed to check in early which was ideal. The room is a lovely green forest. The rooftop is amazing as well. The receptionist was typing away and failed to acknowledge me after introduced myself a few times but afterwards, she was very informative.
Mark
Stayed 1 night in Feb 2025
6/10 Okay
king-hout
Travelled with partner
21 Feb 2025
Disliked: Property conditions & facilities
It’s a nice property but a bit noisy because noise are very loud from other guests.
king-hout
Stayed 2 nights in Feb 2025
2/10 Terrible
Kevin
21 Feb 2025
The distance from the airport was grossly underrepresented. And the free shuttle service from the airport I was unavailable. So we stayed at a different hotel near the airport and never checked in. So it would be unreasonable to expect payment.
Great staff. Lovely roof deck pool. Excellent restaurant service staff . Chill ambience. Good accommodation- very comfortable bed / pillows etc. Unique and special