We had an issue with a cloged drain at shower, we reported, and since was on weekend, there was no personnel to fix it, the hotel was full, no instant room change, they offer a change but the hour was not appropiate for us to return to got change. In addition a hold on the credit card was requested even when we had the rooms prepaid, so I"ll start the proces to the claim, because the expence is already on the card even when I was told the charge will be no executed.