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Hotel Elite Zermatt

3.0 star property

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Photo gallery for Hotel Elite Zermatt

Junior Suite | Living room | Flat-screen TV
Junior Suite | Bathroom | Free toiletries, hair dryer, towels
Junior Suite | Living room | Flat-screen TV
Property amenity
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room

Explore the area

View in a map
Hofmattweg 3, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • Mountain view
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room

Superior Single Room | Premium bedding, minibar, in-room safe, desk

Superior Single Room

  • Mountain view
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Living area | Flat-screen TV

Junior Suite

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • Mountain view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Double Room (Matterhorn view from balcony)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Elite Zermatt

After a day on the slopes, return to Hotel Elite Zermatt to dine at the restaurant, drink at the bar/lounge or relax in a full-service spa.
Hotel Elite Zermatt offers 21 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. The spa is open daily.
During your stay at Hotel Elite Zermatt, you're just a quick walk from St. Mauritius Church. You'll find features such as free breakfast, free WiFi in public areas and free train pick-up service.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Treat yourself to massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room, a sauna and ice skating
  • Steps from Zermatt-Matterhorn Ski Paradise and 4 minutes on foot from St. Mauritius Church
  • Free train station pick-up shuttle service
During the winter, enjoy on-site recreational activities like downhill skiing, snowboarding and ice skating. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a steam room. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

This 3-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.
Hotel Elite Zermatt has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Downhill skiing
  • Full-service spa
  • Ice skating
  • Sauna
  • Ski storage
  • Sledding
  • Snowboarding
  • Snowshoeing
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 5 floors
  • Built in 1962
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 9 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 14 and over
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for CHF 40.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Elite Zermatt offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 8:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Elite Hotel Zermatt
Elite Zermatt
Elite Zermatt Hotel
Hotel Elite Zermatt
Hotel Elite Zermatt Hotel
Hotel Elite Zermatt Zermatt
Hotel Elite Zermatt Hotel Zermatt

Hotel Elite Zermatt Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 155 reviews
Rating 8 - Good. 74 out of 155 reviews
Rating 6 - Okay. 22 out of 155 reviews
Rating 4 - Poor. 2 out of 155 reviews
Rating 2 - Terrible. 2 out of 155 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this hotel is the best.
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful and warm stay

Rooms were sufficient. Nice bathtub. Strong and warm shower. Beds were comfy but pillows too soft for my liking. Balcony was nice. But 2 most important points. First, the owner Marianne was a perfect host. Very helpful, accomodating, friendly and approachable. She made the stay into a 5-star holiday. Second, the buffet breakfast provided was very homely. Small set up but you have breads, spreads, cheeses, cold cuts, eggs, ham, mushrooms, hot drinks, juices, cereals, fruits. Didnt expect the breakfast spread to be so comprehensive. Shows how thoughtful the hotel is towards its guests!
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As everything you want

Lovely Little Hotel very clean and comfortable and at a great price and great location
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Marianne Kyburz Mammut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

Super Preis Leistung, sauberes Zimmer, gute Lage … rundum top.
Stayed 1 night in Mar 2022
Verified

6/10 Okay

Amparo c

Disliked: Amenities
does not have jacuzzi, smaller room
Stayed 3 nights in Dec 2021
Verified

8/10 Good

Matilda

Liked: Cleanliness, staff & service
Elite is a small nice hotel, conveniently placed in the middle of Zermatt. Walking distance from Bahnhof is short, and ski bus to different starting points is just around the corner. Breakfast was a disappointment, and also the view of mountains. I booked a room with view, but it wasn't worth the extra money spent.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Excellent location for everything - pubs, restaurants, clubs even ski slopes are not too far away - easy bus ride to either Gornergrat Bahn or the Matterhorn Express. The staff are very friendly. I would go back. I loved the jacuzzi in our room.
Stayed 8 nights in Dec 2019
Verified

10/10 Excellent

NIVEA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excelente, ótima localização, instalações maravilhosas, banheiro espaçoso. Estão de parabéns!
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly!! It is in a very convenient location
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องพักมีวิวระเบียง สวยงามมาก มองเห็นภูเขา ห้องสะอาด น่าอยู่ ห้องน้ำกว้างมาก สภาพแวดล้อมดีทุกอย่าง แถมอยู่ใกล้กับสถานีรถไฟ ใช้เวลาเดินไม่ถึง 10 นาที โดยรวมคือประทับใจมากค่ะ
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Kam man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good service and location

Nice and warm service, clean room and good location just 3min walk to central main station. One lamp was out of order but still enough lighting to me,
Stayed 1 night in Apr 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Demande des rénovations majeures et une chambre pour les ski moderme
Stayed 4 nights in Mar 2019
Verified

8/10 Good

Gerber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé, personnel sympa, petit déjeuner copieux
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Lance

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were nice. Located conveniently near the main street. Free shuttle from the train station to the hotel was a godsend, since we had luggage. Elevator was old and scary, can only carry 2 people at a time.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Daniel

Very nice and clean. Location was good too. Just a little pricey.
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Elite

Central location. Convenient for station and restaurants. Friendly staff and nice breakfast. Good size room.
Stayed 1 night in Oct 2018
Verified

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay at hotel elite zermat. The bathroom was big and the breakfast was sufficient. We got a little worried that we were going to miss our train because we left our luggage after the checkout but there was no front desk when we were about to get back our luggage. Good thing, there was a number we could call to help us with our luggages
Stayed 1 night in Sep 2018
Verified

8/10 Good

Stephanie

Liked: Staff & service
Disliked: Room comfort

Nice stay

Had a nice stay the room was great but the place is a bit old and rough around the edges. Enjoyed a delicious breakfast which was included so that was a big plus. However the pillows were terrible like a piece of cardboard with a sheet over it.
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruhiges Hotel im Zentrum

Netter Empfang, geräumiges Zimmer mit Balkon, Badzimmer mit viel Abstellplatz, Morgenessen für alle Wünsche - Lage nahe beim Bahnhof Leider konnten wir die Hotelcard (50 %) nicht benützen!!
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

trip to Zermat

The location is great but this hotel the room is so smell.. The carpet is so old.. Smell Odor
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, a 5 minute walk to train station, restaurants, and trail heads. Room was fantastic with a balcony and a view of the mountains.
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Miły pobyt w Zermatt

Hotel wspaniale zlokalizowany w cichym otoczeniu niedaleko dworca i stacji kolejki. Bardzo miła obsługa i wspaniałe śniadania. Obiekt nie najnowszy ale czysto i schludnie.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis Leistung optimal. Nette Angestellte. Super Lage.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

Clean, good size rooms but avoid rooms 105 & 205

Clean and good size rooms. Friendly staff accommodating us with breakfast for early departure. One negative, we had rooms 105 and 205 with windows right above the entrance of the bar. The noise of people coming and going kept us awake. The bar did not close until 2 am. Ask for a different room.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice budget hotel

I only stayed 1 night but I was very happy at the price I paid. The hotel is in a great location only 10 minutes walk from the station and right in the centre of the village. My single room was very basic but nice and clean and the continental buffet breakfast was sufficient. Staff were friendly and the WIFI was excellent but the highlight was looking up at the Matterhorn from my window and balcony.
Stayed 1 night in Sep 2018