2/10 Terrible
Pedram, Langley
Travelled with family
7 Jul 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We recently stayed at this hotel for two nights, and unfortunately, our experience was far from satisfactory. Upon arrival, a receptionist with a slender face and glasses greeted us, inquiring about the length of our stay. However, due to some difficulty hearing, we requested a repetition of the question, which was met with a rather sharp response. I was quite surprised to encounter such impolite behavior from a receptionist at what is advertised as a four-star hotel. The room we were assigned resembled a hostel more than a room in a four-star establishment. It was quite small, with three beds placed closely together. Given that we were booking for July, the presence of air conditioning was a crucial factor, and the hotel's advertisement indicated its availability. However, the air conditioning was not functioning properly, and we were subjected to temperatures between 27 and 29 degrees Celsius inside the room. When we brought this issue to the attention of the front desk, they were unable to provide a solution and instead offered two small, noisy fans. Consequently, I would not recommend this hotel to anyone.
Pedram
Stayed 2 nights in Jun 2025