I traveled with teenagers on our annual family vacation. When we got to the house, the front door never locked. There was no washing machine, and when we had called customer service, they said that unless they listed, itâs not there. I have booked with this company for so many years. Every time I travel, but the response I got was terrifying. When you book with this company, make sure that washing machine and dryer is listed. If not, they donât have it, Iâve never heard of that before ever in my life. When we get there, the trash was never taken out so it was filled with maggots and flies, the front door never locked. We had to make shift locked since we were there, and travel 400 miles from Chicago to get here, we were in the middle of nowhere. The house smelled of mold, it was dirty, they had bugs, we barely had any trash bags, and if you left underneath the sofa and the bedding, nothing was ever cleaned when I called customer service not only did they refuse to help me, they did not care, and all they cared about was their wording on their page , I will never ever book at this place ever again warning for people who have families in your traveling at least a week on vacation. This place has no washing machine or dryer.