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Holiday Inn BERN-WESTSIDE by IHG

4.0 star property

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Photo gallery for Holiday Inn BERN-WESTSIDE by IHG

Outdoor pool
An outdoor cafe area with tables and chairs, large umbrellas, and a glass building in the background.
A modern interior with wooden shelves, a seating area, and hanging light fixtures.
A Holiday Inn hotel with a modern design, featuring a prominent vertical sign and multiple floors.
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Riedbachstrasse 96, Bern, BE, 3027
  • Place, Westside
    ‪1 min walk‬
  • Place, Wankdorf Stadium
    ‪9 min drive‬
  • Place, Bern Rose Garden
    ‪10 min drive‬
  • Airport, Bern (BRN-Belp)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed (High Floor)

A hotel room with a bed, two bedside tables, a nightstand, a door, and a wall with a light switch.

Standard Room, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a large bed, a desk, a chair, a TV, and a window with a view of the countryside.

Standard Room

9.4 out of 10
Exceptional
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, two bedside tables, a nightstand, a door, and a wall with a light switch.

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(13 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a television, and a small playpen.

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (High Floor)

A hotel room with two beds, a nightstand with a phone and lamps, and a chair.

Standard Room, 2 Single Beds (High Floor)

  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a nightstand with a phone and lamps, and a chair.

Standard Room, 2 Single Beds

  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible

A hotel room with a bed, desk, chair, TV, and a door leading to a bathroom.

Standard Room, 1 Queen Bed, Accessible

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Holiday Inn BERN-WESTSIDE by IHG

This smoke-free hotel features a full-service spa, a water park (surcharge) and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site.
Holiday Inn BERN-WESTSIDE by IHG offers 144 air-conditioned accommodations with a safe and free newspapers. This accommodation is furnished with day beds and desk chairs. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on-site or nearby; fees may apply.

Bernaqua has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Holiday Inn BERN-WESTSIDE by IHG, you're connected to a shopping centre and just a quick walk from Westside. Enjoy features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the water park
  • Indulge with manicures and pedicures, deep-tissue massages or body treatments at Bernaqua
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a playground
  • Steps from Westside and 9 minutes by car from Federal Palace
  • Dogs welcome free of charge
As a guest of Holiday Inn BERN-WESTSIDE by IHG, you'll find a full-service spa and a water park (surcharge). Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 11 meeting rooms are available. Spa services, a terrace, and a vending machine are also featured at the family-friendly Holiday Inn BERN-WESTSIDE by IHG. For a fee, parking is available.

This 4-star Bern hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
On-site venue – family restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (CHF 19 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Children's club
  • Designer stores
  • Full-service spa
  • Playground
  • Shopping centre
  • TV in common areas
  • Water park
  • Winery release events

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's club (surcharge)
  • Children's toys
  • High chair
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Front entrance ramp
  • Handrails in stairways (76 centimetre high)
  • Hardwood flooring in room
  • Lift (90 centimetre wide door)
  • Low-height counter and sink (64 centimetre high)
  • Low-height door lock
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (107 centimetre wide)
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 per person
  • Covered self-parking fee: CHF 19 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 50.0 per night
  • Facilities fee: CHF 10 per person and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Access to the pool is available by reservation only. Guests can reserve up to 1 pool session (3 hours) per day. The listed optional facilities fee covers pool access per guest aged 14 and older, per session. The pool access fee is CHF 5 per child aged 6-13, per session.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Holiday Inn BERN-WESTSIDE
Holiday Inn Hotel BERN-WESTSIDE
Holiday Inn Bern-Westside Hotel Bern
Holiday Inn BERN-WESTSIDE Hotel
Holiday Inn BERN WESTSIDE

Holiday Inn BERN-WESTSIDE by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 342 out of 733 reviews
Rating 8 - Good. 305 out of 733 reviews
Rating 6 - Okay. 62 out of 733 reviews
Rating 4 - Poor. 20 out of 733 reviews
Rating 2 - Terrible. 4 out of 733 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jörg

Liked: Amenities
Conveniently located within a big shopping and entertainment center.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Juan Ramon Fayad

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great swimming park
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Jörg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to public transportation
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Abdul-Salam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the best
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Access to Bern Aqua facilitaties was great bonus. A little bit out of old Bern but good transportation via train or tram.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Shome

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to be
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

This was a great stay as we were traveling through Switzerland on our way to France. Amazing location, as the train station is right outside the door, and there is direct access to the mall for eating and shopping. The room was very nice and clean, and the staff are super friendly!
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Eleftherios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good. The access to the Aqua Park is a highlight. It's next to a mall so quite convenient if you want to do some shopping. Also not far for the city center, easily accessible by tram.
Stayed 2 nights in May 2024
Verified

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities

Decent stay

Hotel ok, rooms very small, ours didn't have the right beds on check in. Clean and tidy, can also use the pools and spa in the Westside resort which is really good- Bernaqua if people are interested, great for kids
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Bern Westside mall and the train station. We had a wonderful stay and will definitely consider this hotel again if we go back to Bern. The train ride from main Bern station to Bern Westside is short. Definitely take advantage of the Bern visitor card the hotel gives you! Excellent location and the staff are sooo wonderful!
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a big mall. Public swimming pool. Clean.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can you say. Got to be best place to stay. Got everything for everyone. Transport links are superb and free as part of hotel. Having a mall next door awesome. And the waterpark, got to be best, love the salt water immersion pool
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very clean and comfy

Everything was great apart from that the aircon is not working very well, it was a bit too hot.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad it includes the entrance to bernaqua! Even though the instructions were not very clear. I managed to enjoy the time there. Thank you all for making us had a wonderful time!
Stayed 1 night in May 2022
Verified

10/10 Excellent

Fikret

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Robert E

Liked: Staff & service, property conditions & facilities, room comfort

Ideal hotel for visiting Bern

The hotel staff is very friendly and professional. Our room was basic but clean with a comfortable bed, excellent shower, free WIFI, and small flatscreen TV. Dogs are allowed. The hotel has a parking garage that can be reached by an elevator and is connected to a shopping mall. Free public transportation is offered direct to and from Bern city (~20 minutes). We had a great time and will be back!
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Kory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced. Very expensive
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay for 2 nights. Had no clue we got access to the waterpark attached to the shopping Centre there so that was a bonus for the kids. Rooms were clean and quiet. Had an issue with a leak from our AC dropping onto the floor but staff were quick to offer us a change of rooms. She even found us in the restaurant to bring us the key and explain what happened. Easy parking in the shopping Centre lot underground as well. Definitely recommend.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this Holiday Inn. Their front office staff are great but Serena is amazing. Any question I had she answered thoroughly and she anticipated our next leg and had samples waiting for us to choose the trains we liked best and their departure times. It made it so easy to book the correct train and time. I asked if there was ice and she said no but got a bag of ice for us each day we were there. She went above and beyond everyday and never tired of us asking questions. She is a huge benefit to Holiday Inn. Her outstanding service makes me want to stay there every time we go to Switzerland.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Rohit

Liked: Cleanliness, staff & service
The highlight of our stay was service from staff. Everyone is really warm, welcoming and helpful. Location is very convenient as just opposite a tram and train station. Hotel has a tie-up with Bernaqua which is really nice. Hotel is attached to a mall so ample options for food and drinks. Pictures on Expedia were misleading and the standard room is very crammed especially if one need an extra cot. Even executive rooms are bit tired and design is awkward specially of the bathroom door. It’s impossible to not disturb everyone if there is a need to use bathroom at night or early morning; because the door is a sliding glass door which does not stop light and sound.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel with a perk!

Our family of 6 enjoyed staying at the Bern-Westside Hotel. It's comfortable, clean, and attached to a mall, and we received a 3-hour ticket to enjoy daily the Bernacqua Water Park located inside the mall. The kids and I had a blast! Public transportation to Bern’s Old Town is plenty and about 20 minutes. We recommend this hotel! PS: the only downside is that we requested foldable beds for our rooms to accommodate 2 children (16 and 11 years old) and the hotel staff said that it was not possible. When we got there, there were 2 foldable beds in two of the 3 rooms that we have booked. Thus, we booked unnecessarily the third room after the staff said that each room could accommodate only 2 guests.
Stayed 3 nights in Jul 2023
Verified

2/10 Terrible

Sunjung

Disliked: Staff & service
Location is very convinient if you use bernaqua. But poor english level for receptionists. If you are not german speaker don't expecting the information in details. Answer rudely even if they didn't understand my question at the front desk. There is No professionnalisme ! Check well your credit card bill after check out ! They took some cost from my credit card, which i didn't use, without asking or checking further. No word of sorry or try to solve quickly because 'it's very busy season now'
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Room comfort

Not worth the money

The first room shower drain didn't work and nearly floodwd the bathroom. The 2nd room had no soap in the dispensers and the air conditioner was stuck at 25 C (very uncomfortable unless you like to sleep naked without blankets). Staff was sympathetic but in the end nothing they ckuld do and was too late in the evening to change rooms again. Hotel manager reached out after comment sent to Corporate and insulted my ability to operate an air conditioner rather than try to remediate the issue. NOT worth the 200 CHF for the room, restaurant was really nice but expensive too. 80 CHF for 2 Chicken Caesar Salads and 2, 100ml glasses of wine.
Stayed 1 night in Nov 2023

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