2/10 Terrible
Annie
Business traveller
23 Oct 2025
Disliked: Staff & service, property conditions & facilities, room comfort
I was put in rm38 n close to the boiler and l barely slept because of the loud continuous buzzing noise. They couldn’t change my room because the guesthouse was full. The mattress was slanted with uneven bumps & there was an odour. The manager Imaz called me sensitive & different and if l didn’t like it l should leave immediately & she would give full refund. She insisted that l expect no noise. I took the complimentary breakfast but not much hot food left or fruit salad. When l checked out Imaz said she would charge me 75% of that night despite she agreed a full refund. I was horrified & stunned how agressive her tone was towards me. She did admit the house was very old & there were lots of boilers situated in this place so l should expect to hear some noise. The fact she asked me to leave & called me Different & Sensitive as well, really shook me. I’m abhorred a manager in hospitality behaved in this abominable manner. The house looked dated and it is drill - there’s an old smell to this place including the bed and furniture and the carpet needed changing in that room. The shower curtain only covered a third of the tub so pointless & the shower pressure was so weak.
I had a fall at the short stairs to the reception & there was no one around. When I came back to ask for an ice pack the receptionist hesitated for sometime. I had to tell her where to find it - in a first box and she didn’t know what to do with it to make it work.
This is a hostel not a guesthouse.
Annie
Stayed 3 nights in Oct 2025
