"The check procedure was extremely painful and long winded. The receptionist had poor English and was taking forever. At one point, we though we didn't have a booking. It was explained that he was trying to put ourselves and our friends in adjacent rooms - the reality was, we ended up on different ..."

"Great location for exploring Richmond and retracing Ted Lasso’s footsteps! Cute hotel with very comfortable accommodations, and the warm and friendly staff made us feel welcome. Lovely part of London and well worth a visit!"

"Check in was great. The receptionist was wonderful. Great location for us. The car park was tiny, but we ended up with a local car park which was fine. Good value and a decent breakfast"

"Overall for the price this is a good property, the staff are helpful, you get access to the golds gym below (it's not the best gym but the hotel doesn't have any control over this), the property was quiet, the room was nice with a comfy bed and clean enough, like any hotel if you look too close its ..."

"It's closest to terminal 4 when taking an uber. The lobby is in the bottom & awkward to get into. The room was ok.The pool is warm & beautiful but no handrail to get down the steps. The hot tub is full with 4 larger persons that tend to stay in for a long time. Theres no private changing room. We ..."

"Great room for our stay before our flight polite friendly staff"

"3 travel buddies staying 2 nights before flying out of Heathrow. We required 3 beds in one room which the hotel accommodated. It was a bit tight, but we were only there to sleep. The beds were comfortable, the room was spotless, and our request for extra towels & a pillow was answered within a reasonable ..."

"Great value for money. within the airport so reduced hassle of getting to flights It adjusting if flights are delayed or cancelled"