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7 Aug 2019 by Ferhat Zengi- Front Office
Dear Ruwaydah Ibrahim Yusuf, You stayed in our hotel from July 13th in Three Different rooms. If you were so unsatisfied with our services, why did you stay 10 (ten ) nights in our three rooms without any dialogue ? We remember that one travel agency booked the rooms for you saying that the hotel is 5 star and have connected family rooms. Why you did not take a look at the hotel before you come to spend more than two weeks in Istanbul ? You blame us for the things that travel agency has made up to overcharge you. You can just book your room yourself though online booking channels. We wish all the best for your family and really sorry to see that you have left a comment like this after staying 10 nights in our boutique hotel.
As a guest of Fide Hotel, you'll find a library, multilingual staff, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. Fide Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. The hotel can provide a complimentary food/drink shopping service, limo/town car service, and wedding services. This Istanbul hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Fide Hotel offers 11 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
A complimentary food shopping service is offered and 24-hour room service is available.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Fide Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
