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23 Oct 2023 by Tyrique
Dear Mika,Thank you for taking the time to share your feedback. We're glad that you enjoyed our convenient location. We are truly sorry to hear that your stay at Heeton Kensington did not meet your expectations. Our reception is open 24/7 and we encourage all of our guests to reach out to us with any concerns at any time, so we can address them immediately and ensure a comfortable and satisfying stay. We appreciate your honesty with how your stay went. Your feedback will be shared with our entire team for review as we strive to improve our guest experience. Once again, we do apologise for any inconvenience caused and hope to have the opportunity to welcome you back better in the future.Kind regards,Tyrique
12 Aug 2023 by Reshma
Dear Anja,Thank you for your review.I sincerely apologise for your experience at our hotel on this occasion.Please be assured that your comments have been brought to the attention of our reception, management and housekeeping teams, and that appropriate action has been taken.However, we genuinely regret the occasions where the service did not meet expectations. We are constantly monitoring our service, contractors, and administration procedures to ensure that improvements are considered, therefore your valuable feedback will assist us to ensure that an efficient and reliable service is always supplied. Once again please accept my sincerest apologies on this occasion and we hope to serve you better in the future.Kind regards,ReshmaReception Team
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Heeton Concept Hotel Kensington. This Victorian London hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Heeton Concept Hotel Kensington offers 115 air-conditioned accommodations with a hairdryer and free toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
