6/10 Okay
Kok Pun
Travelled with family
18 Sept 2025
The journey began with a disaster, the airport shuttle arrangement was almost non-existence to non-favourable guest.
Called up the receptionist a few times, she failed to offer the proper pickup arrangement even though we have given her reservation detail. She made us waited for 45 mins until we saw the Holiday Inn van. The van didn't stop but we had to chase it in the middle of the road. The driver finally stopped and told us that he didn't get the pick up request for us. He was kind enough to send us to the hotel.
Extremely shame on the female receptionist who gave us so much trouble - it's ok if you're discriminating non-French speaking guest with direct refusal on the pick-up, but it's horrible when you made us to wait right outside of the airport.
Kok Pun
Stayed 3 nights in Sep 2025






















