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SureStay Studio by Best Western Pensacola

2.5 star property

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Photo gallery for SureStay Studio by Best Western Pensacola

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | Private kitchen | Fridge, microwave, oven, stovetop
Reception
Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout curtains
Lobby
Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Hot tub
  • Kitchen
  • Pet-friendly
  • Gym

Explore the area

Map
7230 Plantation Road, Pensacola, FL, 32504
  • West Florida Hospital
    ‪2 min drive‬
  • Cordova Mall
    ‪4 min drive‬
  • University of West Florida
    ‪7 min drive‬
  • Pensacola, FL (PNS-Pensacola Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Single Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Single Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Single Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Single Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(45 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Studio by Best Western Pensacola

Suburban hotel with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and Access to hot tub. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a seasonal outdoor pool, laundry facilities and a 24-hour front desk. Weekly housekeeping is available.
SureStay Studio by Best Western Pensacola offers 64 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This accommodation is furnished with twin sofa beds and dining tables. 40-inch flat-screen televisions come with premium satellite channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Rooms have partially open bathrooms. Bathrooms include baths or showers and complimentary toiletries.

This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 15 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at SureStay Studio by Best Western Pensacola. During your stay, you're just a quick walk from University Town Plaza. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a 24-hour business centre, meeting rooms and a computer
  • On-site recreation includes a 24-hour gym
  • 7 minutes by car from University of West Florida and 11 minutes from Pensacola Bay Center
  • Cats and dogs welcome for a fee
SureStay Studio by Best Western Pensacola offers its guests a seasonal outdoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is served daily. The business-friendly SureStay Studio by Best Western Pensacola also features barbecue grills, a picnic area, and a fireplace in the lobby. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This Pensacola hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 8 buildings
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Twin sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 November to 28 February:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per accommodation, per night (maximum USD 120.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per accommodation, per night (maximum USD120.00 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: USD 0.01 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 March and close on 31 October.
  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Mainstay Suites Condo
Mainstay Suites Condo Pensacola
Mainstay Suites Pensacola
Mainstay Suites Hotel Pensacola

SureStay Studio by Best Western Pensacola Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1007 reviews
Rating 8 - Good. 296 out of 1007 reviews
Rating 6 - Okay. 98 out of 1007 reviews
Rating 4 - Poor. 68 out of 1007 reviews
Rating 2 - Terrible. 91 out of 1007 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Andrew

Stayed 2 nights in Mar 2025

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation 3 adults 2 kids under 8

I stayed 5 nights and 6 days. I specifically picked this place because it had the hot tub right beside the pool. So I could sit and watch my kids play in the pool. I double checked every where on the website to make sure I didn’t see anything about the pool or hot tub being out of order. Never seen anything. We arrived. Beautiful place very blown away from the outside. Inside looks exactly as pictured and that’s very hard to find now days. The pictures never match reality. The rooms where pretty dusty and dirty floors but besides that very up kept. Central heat and air. The hot tub didn’t work the first two days we were there and I was upset about that but besides that it was an excellent trip. Great. Breakfast
Stayed 5 nights in Mar 2025

6/10 Okay

Tucker

Stayed 2 nights in Mar 2025

10/10 Excellent

Laura Allusin

Stayed 5 nights in Mar 2025

4/10 Poor

J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a very uncomfortable stay, The front desk clerks are courteous on the surface but lied about the time frame of the security deposit. The room smelled like smoke and alcohol and the couch stunk. We were very tired upon arrival and my husband had to wipe the floors and walls down in the room. We didn't want to go through the hassle of moving to a new room as we very tired and the room we were given was on the back side of the property and up stairs. I told the on duty person about it the next morning and he didn't offer any remedy. We were booked for two days. Upon check out I spoke with Manager Akrit. When I told him that the room had a terrible stench of smoke and alcohol and that my daughter was smoke sensitive. he responded that my husband smoked. What does that have to do with a room that reeks of alcohol and smoke? My husband doesn't smoke in our home or close to our daughter. My husband was utilizing the designated smoke area when he saw him. I was very dissapointed with my stay and will never stay at this location again. I also have to wait 30 days to get my deposit back. :(
Stayed 2 nights in Mar 2025

2/10 Terrible

Susana

Stayed 2 nights in Mar 2025

10/10 Excellent

Rusty or Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Desiree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, definitely will be my go to hotel for our future trips. Thanks again yall. We'll be back soon .
Stayed 6 nights in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
I'm in town for a funeral, so proximity to the beach and such was not important. The worst part was having to carry belongings to second floor via stairs, which wasn't a problem for me. It was clean, quiet, spacious, and felt safe.
Stayed 1 night in Mar 2025

10/10 Excellent

Chantelle

Stayed 1 night in Mar 2025

6/10 Okay

Bryan, San Diego

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
we stayed here for 3 nights and found there to be bed bugs hiding on the headboard that hangs on the wall. They need to wipe down the walls once in a while cause they were nasty especially by the light switches.
Stayed 3 nights in Mar 2025

8/10 Good

Gregory

Stayed 6 nights in Mar 2025

6/10 Okay

Michael

Travelled with family, Travelled with group
4 of us coming from cruise in Galveston. I-10 closed and heavily delayed our arrival. My name on Expedia, but used wife’s name & card to book. she came in with me to check in with ID and same card. We were not allowed to use same card because her name was not used in Expedia account. Tried Apple Pay with touch to pay device in front of me but was told I couldn’t. Did not argue - neither time or place, understand man was ‘quoting policy’ but it was the same person, card and ID used to purchase. This aside, floors were dirty (sticky/spill residue multiple areas) We used Lysol wipes ourselves. late checkin and no sense going to front desk to address as it would not get addressed at midnight. Laminate floor buckling and water damage throughout loft. Ceiling fans had built up dirt (did not use). Both showers had hair on walls. Sheets and bedding good, but rest of unit rushed cleaned (still decorations on walls & debris from prev guests). Stains on sofa and curtains. Did not use kitchen. Cigarette burns throughout show unit was smoked in once and done for us. novelty of the loft/kitchenette not worth the $. Went by the reviews and rating hoping it would be better. Not looking for anything from hotel, just an honest review. -Mike M. / Orlando
Stayed 1 night in Mar 2025

4/10 Poor

Antonio

Travelled with partner
Disliked: Cleanliness
This place needs to update. The furniture is old and worn. The sofa was ready to be thrown out. The TV did not work and there were no towels . The breakfast was all cold- nothing hot was served except the coffee. I will not stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Sarah

Travelled with family and small children
Disliked: Staff & service
Juice machine during free breakfast was "down for one day" nothing was offered in place. So you were force to eat there without anything to drink not even water. If you left area if dining room with plate they said they would charge your room $25!! staff wasn't not very friendly only one spoke to the entire stay the rest walked past you and talked amongst themselves have full conversations.
Stayed 3 nights in Feb 2025

2/10 Terrible

Aimee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!!!

It was old, run down, dirty, full of people drinking & standing around outside smoking. one of the queen-sized bed beds creaked all night long, I thought it was going to collapse if I moved too much. I felt unsafe in the neighborhood. My room was on the back side of the motel, facing the back fence. Not good for 2 women on a business trip. The breakfast was 2 waffle irons & batter, 10-12 pieces of stale bread, 6 apples / oranges, & hot water, & no coffee or tea bags. The staff was courteous & gave me towels when I asked for them.
Stayed 3 nights in Feb 2025

4/10 Poor

Sonjo F

Disliked: Property conditions & facilities
Just don’t
Stayed 2 nights in Jan 2025

8/10 Good

Marilee

Liked: Cleanliness, staff & service, room comfort

Comfortable budget hotel

Easy check in, room was a little dated but clean & comfortable. Parking for larger vehicles is NOT onsite as advertised, it is across the street from the hotel. A little misleading. Also, we chose the hotel because it has a Jacuzzi & it was closed, so that was disappointing.
Stayed 1 night in Jan 2025

8/10 Good

Rafael

Stayed 1 night in Jan 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely go back
Stayed 4 nights in Jan 2025