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Pelicano Inn Playa del Carmen - Beachfront Hotel

3.0 star property

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Photo gallery for Pelicano Inn Playa del Carmen - Beachfront Hotel

Exterior
Courtyard
Honeymoon Room with Jacuzzi and Terrace | Terrace/patio
Front of property
Standard Room, 2 Double Beds, Oceanfront | Minibar, in-room safe, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Calle 8 Norte entre 5a Avenida, Y Zona Maritima, Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Room - Garden View

Standard Room - Garden View | View from room

Standard Room - Garden View

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Oceanfront

Standard Room, 2 Double Beds, Oceanfront | Minibar, in-room safe, bed sheets

Standard Room, 2 Double Beds, Oceanfront

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | In-room business centre

Standard Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room with Jacuzzi and Terrace

Honeymoon Room with Jacuzzi and Terrace | Minibar, in-room safe, bed sheets

Honeymoon Room with Jacuzzi and Terrace

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, bed sheets

Family Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, bed sheets

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Balcony

Garden Balcony | Minibar, in-room safe, bed sheets

Garden Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Ocean view Junior Suite

  • Partial ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Pelicano Inn Playa del Carmen - Beachfront Hotel

When you stay at this beach hotel, you can enjoy umbrellas, sunloungers and free beach club on site. Change of towels is available on request
Pelicano Inn Playa del Carmen - Beachfront Hotel offers 40 air-conditioned accommodations with minibars and a safe. Smart televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Pelicano Inn Playa del Carmen - Beachfront Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Quinta Avenida. You'll find features such as free WiFi in public areas, plus a restaurant and a beach bar.
  • Free Wi-Fi in some public areas
  • Enjoy a beachfront location while dining at Pelicano Inn
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a private beach
  • Steps from Quinta Avenida and 5 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a garden and a terrace.

This 3-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:30 AM.
Pelicano Inn – This beachfront restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pelicano Inn

Things to do

  • Free beach club

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Built in 1990
  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 AM and 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20 for adults and USD 10 to 20 for children
  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 5)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Pelicano Inn Playa del Carmen - Beachfront Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Pelicano Inn
Hotel Pelicano Inn Playa del Carmen
Pelicano Playa del Carmen
Hotel Pelicano Inn
Pelicano Del Carmen Beachfront
Pelicano Inn Playa del Carmen Beachfront Hotel
Pelicano Inn Playa del Carmen - Beachfront Hotel Hotel

Pelicano Inn Playa del Carmen - Beachfront Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 165 out of 368 reviews
Rating 8 - Good. 116 out of 368 reviews
Rating 6 - Okay. 53 out of 368 reviews
Rating 4 - Poor. 20 out of 368 reviews
Rating 2 - Terrible. 14 out of 368 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Lori Gail

Stayed 7 nights in Sep 2025

10/10 Excellent

Christina

Stayed 4 nights in Dec 2025

10/10 Excellent

Anjuli

Stayed 4 nights in Dec 2025

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Cleanliness, amenities
Good: on beach, WiFi worked, air conditioning worked and there was hot water in shower Bad: no TV, sheets on bed were stained ( but supposedly clean, I guess they don’t use bleach), No BLANKETS, just sheets, No black out curtains, Outside noise was very loud in room, and I asked if we could move to another room, and they said nothing was available. No hair dryer, Made to order breakfast was not made to my order since they did not understand English well enough. They told us we would also have bread, but the size of buns were barely larger than the jam samples. Our second morning there was a cockroach lying upside down on the floor wiggling its legs, so we flushed it down the toilet. You cannot flush toilet paper down toilet ( yes I know it is Mexico, but other resorts you can flush toilet paper down).
Stains on sheets
Buns at breakfast
Stayed 6 nights in Nov 2025

10/10 Excellent

Karol

Liked: Cleanliness, amenities, property conditions & facilities
All great
Stayed 4 nights in Dec 2025

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here a few times, theres a reason I keep coming back. Great location on the beach.
Stayed 4 nights in Oct 2025

8/10 Good

Patti

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Short on linen / wash clothes most days. Beach side sunning excellent. Restaurant service was great.
Stayed 6 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Opp
Stayed 2 nights in Nov 2025

10/10 Excellent

Jiri

Stayed 2 nights in Oct 2025

10/10 Excellent

Karol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything excelent
Stayed 2 nights in Oct 2025

10/10 Excellent

Jair, Murfreesboro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 8 nights in Oct 2025

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, amenities
Clean and comfortable rooms
Stayed 8 nights in Oct 2025

8/10 Good

clifford

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
wonderful breakfast at the beach...gratis!!!
Stayed 5 nights in Oct 2025

10/10 Excellent

Karol

Liked: Cleanliness, amenities, property conditions & facilities
Yes alll great
Stayed 8 nights in Oct 2025

10/10 Excellent

Karol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

dawn

🇨🇦 Solo senior single. Room was spotless. Water in the shower was hot. I appreciated the staff’s kindness and willingness to problem solve, as opposed to passing judgment, when I lost my key or any requests that were made. Appreciated the included breakfasts and servers recommendations. The staff worked as a team to make you feel at home.
Stayed 5 nights in Oct 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Yanice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelicano Inn is a great place to stay. The staff is awesome! The room was spacious, did not have ocean view, but we were close enough to the ocean and would go up to the gym and have the whole terrace to watch the ocean. The ocean was not clear, but we would see it clearing up everyday... in a couple of weeks it should be zargazo free. The breakfast was awesome! Isaac is a great server! Place is very well situated. In the middle of everything, but also quiet enough to have a good night sleep. Everything is walking distance. It is not a luxurious hotel, but it is a great one! It was the Perfect Place for our couple's getaway.
Zargazo Cleanup
Stayed 7 nights in Oct 2025

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the second time and love it so much, reasonable price for nice hotel, staff is very friendly, the breakfast is excellent, beach beside. Thanks!
Stayed 4 nights in Oct 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service
Old property needs updating but clean and in a great location
Stayed 8 nights in Sep 2025

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really lovely. Great location, beach is beautiful even with the rocky sections. Food was amazing. Staff was friendly and attentive. Only issue was the wifi went out a few times, but otherwise we loved our stay there.
Sunrise view from the beach
Delicious breakfast. Those enchiladas suizas are just amazing!
The delicious bread too. Can't forget that.
Stayed 5 nights in Oct 2025

2/10 Terrible

Nancy

Travelled with family, Travelled with family and small children
Disliked: Amenities
This hotel says they offer shuttle service however when I reserved and tried over 50 times to call them to make a reservation for shuttle all my calls went unanswered. I went into panic since it was my first time at playa and was really looking for a hotel with shuttle so that I could feel safer. I had to cancel my reservation to try and find another hotel that could answer and did not receive my money back either.
Stayed 1 night in Sep 2025

8/10 Good

james

Stayed 2 nights in Sep 2025

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is older in architecture but is well kept, clean and comfortable. The retro vibe works and offers a quiet retreat away from crowds, bars and restaurantals. The location however is great as you are literally steps away from all the action. The staff at the front desk were friendly and very willing to assist and ensure my stay was comfortable. The waiters at the restaurant were also cool and professional. My only disappointment was the beach as it was full of seaweed. The hotel doesn't have controll over this as it affected all the hotels on the strip as well.
Stayed 5 nights in Sep 2025