Serenade Punta Cana Beach & Spa Resort - All Inclusive

Property class: 4.5

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, pool loungers
Creator video - submitted by Luxury Richland
Private beach, white sand, sun-loungers, beach umbrellas
Restaurant
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Pet-friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪5 min walk‬
  • Place, Dolphin Explorer
    ‪10 min walk‬
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

Luxury Room, Garden View

8.4 out of 10
Very good
(159 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(412 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(55 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

8.8 out of 10
Excellent
(77 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(46 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

8.6 out of 10
Excellent
(223 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(32 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(66 reviews)
  • Sea view
  • 91 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Room Luxury with Garden View

  • 49 sq m
  • Sleeps 1

Double Room Luxury with Garden View

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Room Luxury

  • 49 sq m
  • Sleeps 1

Double Room Luxury With private pool

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 49 sq m
  • Sleeps 4

Triple Suite Master with Pool View

  • 98 sq m
  • Sleeps 3

Double Suite Master with Pool View

  • 98 sq m
  • Sleeps 2

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Quadruple Suite Master with Pool View

  • 98 sq m
  • Sleeps 4

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Luxury Suite

9.6 out of 10
Exceptional
(57 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(13 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

7.6 out of 10
Good
(14 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite

  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 98 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury

  • 98 sq m
  • Sleeps 6

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About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cabeza de Toro Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a restaurant, 2 swim-up bars and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with hydrotherapy, manicures and pedicures or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a private beach, a gym and volleyball
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Just a 4-minute drive from Cabeza de Toro Beach and 11 minutes from Downtown Punta Cana
  • Dogs welcome for a fee
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – buffet restaurant.
Restaurante SteakHouse – On-site diner. Open daily.
Restaurante Italiano – On-site theme restaurant. Open daily.
Restaurante Japones – On-site theme restaurant. Open daily.
Restaurante Mediterraneo – On-site theme restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 3081 out of 6758 reviews
Rating 8 - Good. 1543 out of 6758 reviews
Rating 6 - Okay. 1123 out of 6758 reviews
Rating 4 - Poor. 493 out of 6758 reviews
Rating 2 - Terrible. 518 out of 6758 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ghassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sauber und in sehr gutem Zustand. Die Animatoren haben sich sehr bemüht, die Gäste zu unterhalten. Wir kommen wieder
Stayed 5 nights in Mar 2026

6/10 Okay

Guillermo Enrique Fonseca

Our over all experience was good. It was our first time at an all inclusive resort at Punta Cana. Pools , entertaiment, activities inside resort were great and enjoyable.
Stayed 6 nights in Jan 2026

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was nice, service/staff were great and very friendly. They were very accommodating and made my stay feel nice. As far the actual resort, there is absolutely no casino. I do not know why they advertise themselves as a resort and casino, but there is not one on sight. So I felt tricked by that. The pools close at 7pm which in my opinion is entirely too early. I believe they do that so you upgrade your room to the swim out pool. The bars stay open late, and there is a disco club, however, after the pool closed at night we found ourselves to be very bored. We brought a deck of cards and used that as entertainment. If you are looking to just relax and soak up sun then there shouldn’t be any issues, but if you’re looking for “fun” there really is not a lot going on at this resort. You are kind of far from local spots compared to other resorts. We did excursions on one day and we were first to be picked up and last to be dropped off since we were the furthest from everything. It’s not the end of the world if you don’t plan on leaving, but something to consider. Get to the buffets early and the food will be good. There is a mix of different things to eat, just wish there was more dominican/hispanic food. If you go later food may be room temp and not as enjoyable, which we experienced. Overall I would give it a 3.5/5. Not terrible but nothing worth returning to in my honest opinion.
Hotel lobby
View from room (poolside view)
Stayed 3 nights in Jan 2026

6/10 Okay

Monica

Stayed 4 nights in Jan 2026

8/10 Good

Yana

Travelled with family
Liked: Cleanliness, property conditions & facilities
"The hotel has well-furnished rooms, making for a comfortable stay. However, unfortunately, the towels leave much to be desired: they're old and thin, and they only provide one per person, which is inconvenient. The staff is friendly and helpful, which is a plus. However, the kitchen can sometimes be problematic, especially at breakfast—we encountered flies on the food, which significantly spoils the overall experience. The hotel beach is good and fenced with nets, which adds to the safety. Overall, I give it 4 stars."
Stayed 7 nights in Jan 2026

10/10 Excellent

YOSELIN

Stayed 3 nights in Jan 2026

10/10 Excellent

Idalmis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 7 nights in Dec 2025

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness
The restaurants bad food and long wait the cleaning service always missing towels every day I had to call the front desk twice will never return
Stayed 4 nights in Jan 2026

10/10 Excellent

Inna

Stayed 7 nights in Jan 2026

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, good food
Stayed 4 nights in Jan 2026

10/10 Excellent

Lisandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort. The food is good. The rooms are big and very clean. I definitely recommend it. My kids 15 and 17 had a great time.
Stayed 3 nights in Jan 2026

8/10 Good

joshua

Stayed 3 nights in Jan 2026

8/10 Good

Richard E.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I don't think the concierge needs to lie about losing his job, if you don't attend the Non Time Share presentations. I was there to enjoy my birthday vacation, not to sit for 2 hours.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
The experience was very good!
Stayed 4 nights in Jan 2026

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, the staff, housekeeping, and hotel facilities are okay and meet the basic expectations. Unfortunately, the food experience was disappointing. The buffet food lacked flavor and overall quality, and the taste was consistently poor. In the a la carte restaurants, the issue is not only the limited menu variety, but also that the flavors were below average and did not meet expectations. Improving food quality, seasoning, and menu variety would significantly enhance the guest experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Elied E

Travelled with partner
Liked: Amenities
They were very kind and the restaurant were the bestt
Stayed 4 nights in Jan 2026

2/10 Terrible

Ray

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Was here on a solo trip my book my room was not aware that it was two different sides. What I book was for the family side when I arrived to the all suite side I was scammed into pan $450 to upgrade to the adult side by being misled by misinformation, saying that there was no adult bars on a family side, and that there was no restaurants on the family side, which was not true because there are bars and restaurants on the family side. I mislaid and had to come out of pocket for $459 when I already paid for the family side. That is not OK I visit often and this by far was my worst experience at this resort I would suggest that you all let your staff know to be truthful when people are checking in because all the adult excitement was on the family side
Stayed 3 nights in Jan 2026

8/10 Good

Clara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

Sharifa, Phila

Stayed 3 nights in Dec 2025

10/10 Excellent

Yesenia

Stayed 1 night in Jan 2026

6/10 Okay

Denail

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There were multiple times when staff were soliciting guests to attend a resort membership meeting that was borderline irritating.
Stayed 6 nights in Dec 2025

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort in general it’s good, just they upgraded me a better room for apologies about the late check in that I got from them, also the staff is very friendly, just lost from my room a pair of pants and sucks that couldn’t find in the room and when I asked guest services they didn’t respond and I lost it or someone took it from the bedroom so just careful with your belongings, also there is a bad experience about the club that work in the resort, the name of the company is: xpando members club, the company is very snaky while you want to enjoy your holidays days they are approaching you front of the buffet restaurant trying to convince you to go to have a breakfast with them in the next building “adults resort” and when you said yes they do anything to scam you with a membership that I found inconvenient for myself after they took the payment they make you to sign the contract and there is when you can realize that it’s scam style and you won’t get anything that they say in the beginning of the conversation, they wasted the whole day of your stay being nice and introduce you the whole team just to make you feel tired and very uncomfortable at the end. So just keep an eye on this company because the will tell you anything for you to sign and pay with a cancellation policy that it’s not refund it. The price for the membership is around 34000 usd and they try it to convince you with a discount around 20000 usd, anyways enjoy your stay without talking to those guys.
Room view
Stayed 9 nights in Dec 2025

6/10 Okay

Rafael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is good ! Just old room, and bad is not comfortable!pool area is good but only have it cold jacuzzi , in winter season its so bad!
Stayed 4 nights in Jan 2026

10/10 Excellent

Janae

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
8/10 wish my room had wash cloths
Stayed 3 nights in Jan 2026

6/10 Okay

Yesenia

Stayed 3 nights in Jan 2026