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Saddlebrook Resort

4.0 star property

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Photo gallery for Saddlebrook Resort

Relax by the pool surrounded by palm trees and lounge chairs.
Two single beds with white linens, a bedside table, and a large mirror.
Dine in style with a beautifully set table amidst a serene outdoor view.
Welcome to Saddlebrook, where a beautifully landscaped entrance sets the tone for a memorable stay.
Relax in this stylish room with a sofa, armchair, and large window overlooking the outdoor balcony area.

Reviews

6.2 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk
  • Spa
  • Breakfast available

Explore the area

View in a map
5700 Saddlebrook Way, Wesley Chapel, FL, 33543
  • Saddlebrook Golf Course
    ‪3 min drive‬
  • Wesley Chapel District Park
    ‪5 min drive‬
  • Tampa Premium Outlets
    ‪7 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe 2 Double beds Guest Room

Relax in this stylish room with two single beds, a flat-screen TV, and a balcony offering views of palm trees and the sky.

Deluxe 2 Double beds Guest Room

  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Suite Pool View 2 Queen beds

Relax in a stylish room with a sofa, armchair, and flat-screen TV, plus a balcony with a view of the outdoors.

One Bedroom Suite Pool View 2 Queen beds

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Three Bedroom Suite, 1 King 1 Queen 2 Double beds

Two single beds with white linens, a bedside table, and a large mirror.

Three Bedroom Suite, 1 King 1 Queen 2 Double beds

  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Suite Golf View 2 Queen Beds

Relax in this stylish room with a sofa, armchair, and large window overlooking the outdoor balcony area.

One Bedroom Suite Golf View 2 Queen Beds

  • 74 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Renovated)

Suite, 1 Bedroom (Renovated) | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Renovated)

  • 74 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Suite 1 King 1 Queen bed

Comfortable room with a large bed, wardrobe, and carpeted floor, featuring a large window and artwork.

Two Bedroom Suite 1 King 1 Queen bed

  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms (Renovated)

Suite, 2 Bedrooms (Renovated) | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms (Renovated)

  • 74 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Suite, 2 Bedrooms (Golf View 1 King 1 Queen Bed)

Relax in this stylish room with a comfortable sofa, dining area, and wall-mounted TV.

Suite, 2 Bedrooms (Golf View 1 King 1 Queen Bed)

  • 88 sq m
  • 2 bedrooms
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe King Bed Guest Room

Relax in comfort with a large bed, flat-screen TV, and desk with a view.

Deluxe King Bed Guest Room

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for One bedroom Suite 1 King Bed

Comfortable room with a large bed, wardrobe, and carpeted floor, featuring a large window and artwork.

One bedroom Suite 1 King Bed

  • 74 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite 2 Queen Beds

Relax in this stylish room with two single beds, a flat-screen TV, and a balcony offering views of palm trees and the sky.

Two Bedroom Suite 2 Queen Beds

  • 88 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Renovated)

Enjoy a comfortable stay in this stylish room with a large bed, seating area, and flat-screen TV.

Deluxe Room, 1 King Bed (Renovated)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Renovated)

Enjoy a comfortable stay in this stylish room with a large bed, seating area, and flat-screen TV.

Deluxe Room, 2 Double Beds (Renovated)

  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite Pool View 1 King 1 Queen Bed

Comfortable room with a large bed, wardrobe, and carpeted floor, featuring a large window and artwork.

Two Bedroom Suite Pool View 1 King 1 Queen Bed

  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Suite 1 Queen 2 Twin Beds

Comfortable room with a large bed, wardrobe, and carpeted floor, featuring a large window and artwork.

Two Bedroom Suite 1 Queen 2 Twin Beds

  • 88 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible

Two single beds with wooden headboards and white bedding, a nightstand with a lamp and decorative item.

Suite, 1 Bedroom, Accessible

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite 2 Queen Beds

Relax in this stylish room with two single beds, a flat-screen TV, and a balcony offering views of palm trees and the sky.

One Bedroom Suite 2 Queen Beds

  • 74 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Accessible

Relax in this stylish room with a comfortable sofa, dining area, and wall-mounted TV.

Suite, 2 Bedrooms, Accessible

  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About this property

Saddlebrook Resort

Lakefront resort with 3 restaurants and 2 outdoor pools
Along with 3 restaurants, this resort has 2 outdoor pools and a full-service spa. WiFi in public areas is free. Other amenities include a golf course, a fitness centre and a bar/lounge. Housekeeping is available once per stay.
Saddlebrook Resort offers 515 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 15 outdoor tennis courts. 2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa at Saddlebrook has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they enjoy the pool at Saddlebrook Resort. During your stay, you'll be within walking distance of Saddlebrook Golf Course. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 3 restaurants.
  • Free WiFi
  • Drinking and dining options include 3 restaurants, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Indulge with deep-tissue massages, body treatments or facials at The Spa at Saddlebrook
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, 15 outdoor tennis courts and a gym
  • Guests speak favourably about the clean guestrooms and the pool
  • Just a 4-minute drive from Saddlebrook Golf Course and 7 minutes from Florida Hospital Wesley Chapel
Saddlebrook Resort offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 2 hot tubs. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

35 meeting rooms and limo/town car service are available. Event space at this resort measures 95000 square feet (8826 square metres) and includes a conference centre. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Saddlebrook Resort. For a fee, parking is available.

Smoking is allowed in designated areas at this Wesley Chapel resort.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Saddlebrook Resort has 3 restaurants serving breakfast, lunch and dinner.
Tropics – This restaurant only serves brunch. A children's menu is available. Open daily.
Poolside Bar and Grill – This café is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Dempseys Too – This restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Uncovered valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 to 25 for adults and USD 10 to 13 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Dempseys Too
  • Poolside Bar and Grill
  • Tropics

Things to do

  • 15 outdoor tennis courts
  • 2 hot tubs
  • 2 outdoor pools
  • 36-hole golf course
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Gym
  • Hiking/biking trails
  • Pickleball
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 35 meeting rooms
  • Conference centre (95,000 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (91 centimetre high)
  • No lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Golf course renovation schedule: Pine Course, closed for renovation until early January 2026; Oak Course, closed for renovation until early Autumn 2025; Cypress Course, 9 holes open for play until early Autumn 2025; Cypress Aerification Schedule, closed June 16-18 and August 11-13, 2025.

Renovations and closures

The property will be renovating from 10 March 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Front desk
  • Golf course
  • Lobby
  • Selected guestrooms
  • Spa

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.96 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 to 25 for adults and USD 10 to 13 for children
  • Valet parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Saddlebrook Resort
Saddlebrook Resort Wesley Chapel
Saddlebrook Wesley Chapel
Saddlebrook Hotel Tampa
Saddlebrook Resort Tampa Hotel Wesley Chapel
Saddlebrook Golf Resort Wesley Chapel
Saddlebrook Golf Resort
Saddlebrook Golf Wesley Chapel
Saddlebrook Golf Resort Spa
Saddlebrook Resort Spa
Saddlebrook Golf Resort Spa
Saddlebrook Golf Resort Spa Tampa North Wesley Chapel
Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel Resort

Saddlebrook Resort Reviews

Reviews

6.2
Rating 10 - Excellent. 261 out of 1001 reviews
Rating 8 - Good. 159 out of 1001 reviews
Rating 6 - Okay. 180 out of 1001 reviews
Rating 4 - Poor. 180 out of 1001 reviews
Rating 2 - Terrible. 222 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eileen

The “resort” was under construction. It should have NEVER been open to the public. They charged an amenity fee when we didn’t have access to any amenities. The main pool and pool bar was shut down. The fitness center was closed. The patios, windows and grounds are not cleaned daily. The hotel rooms are not cleaned during your stay. the grounds keepers fly by your window at 6:30 am driving back and forth and waking you up everyday.
Stayed 3 nights in May 2025

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe due to limited areas for people with mobility issues. Filthy dirty floors- both tile and carpet- to the extent our feet were black after walking on them. Maid service did nothing but fold our used bath mat and replace the 2 towels but not the washcloths nor did they take the used towels or wash cloths. No vacuum or bed making or wiping anything down. No option but to use the valet service for $30 a night then charged again a resort fee for the amenity of having that service, rides to our outlying room after arrival, a spa we never found due to construction having moved it and a small pool for $28 per night. Both fees were exorbitant due to the construction and current conditions. The audacity of charging for both due to their own circumstances on top of resort hotel nightly charges is ludicrous. I had already paid and was unable to get refund or would have left upon check in. The only bright spot was valet and bellman.
Stayed 4 nights in May 2025

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water the phone does not work in the room. There is no fridge bedbugs terrible experience.
Stayed 1 night in May 2025

6/10 Okay

CHRISTINE

Travelled with family, Business traveller
Definitely not the best place I've stayed. I will try to give grace as it was under remodel. Be prepared to walk alot and don't rely on pick up to take you back to your car. It was OK
Stayed 2 nights in Mar 2025

2/10 Terrible

Samantha, Sturbridge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort may have been great in its hey day, but the suite we were given was very, very outdated. The rugs were stained and the furniture was soiled. We checked out the very next day. Will never stay there again. Thankfully Expedia gave us a $100 cash allowance to cover the inconvenience of having to find a new hotel.
Stayed 4 nights in May 2025

8/10 Good

Miriam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
construction
Stayed 3 nights in May 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is under renovation, and they don't let you know about the amenities, like their pool, and restaurants. The noise of the construction starts early, the workers are cutting down trees with chainsaws in the morning. Upstairs we had a family, that stepped so hard, that it knocked down the light cover in one of the bathrooms. My room was so 1980s it smelled like mold. We bought a room deodorizer to help with the smell. We lost power in the middle of the night, and the room was so hot. I'm aware they gave me an upgrade, at no charge, but it was right in front of the pool. I mean the resort is so big. I could have been on an area without the construction traffic. It was also my birthday (60) and the Dempsey bar told me they were closed, while having two customers sitting there. The bell men and valets are the only part that was worth it. I'm never coming back, letting my friends know how it went at Saddlebrook resort . . .
Stayed 4 nights in May 2025

4/10 Poor

Diana, Bronx

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pool, staff Gina was helpful, the Spa was closed the whole 2 weeks I was there, the jacuzzi was dirty and no one never cleaned it someone just put a closed sign and left it dirty. This is a golf course so I wouldn’t recommend this place if you just want to get up and go instead of calling someone to drive you to the front in order to get your car. The go cart drivers are very nice and pleasant.
Stayed 15 nights in Mar 2025

6/10 Okay

Nile

Travelled with family
Liked: Staff & service
I didn’t like the every 4 day maid service. The hotel keeps car, we needed to call for cart transportation to our car. Big pool closed, Over $50 a day for valet and shuttle. Couldn’t access our shuttle to catch our early flight
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was very professional
Stayed 1 night in Mar 2025

2/10 Terrible

Carolina, Plantation

Stayed 2 nights in Apr 2025

4/10 Poor

Abelardo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms and hotel beyond outdated ! Dirty floors & bathrooms. If it was ever updated this would be a great resort bc the location is great
Stayed 2 nights in Apr 2025

2/10 Terrible

Kerri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was ok but not what we expected trash outside our room. Chairs thrown in the water behind our room. Room was loud and not clean.
Stayed 3 nights in Apr 2025

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

David

Stayed 7 nights in Mar 2025

2/10 Terrible

James, Boyds

Disliked: Cleanliness, property conditions & facilities
Disappointing Stay - Under Renovations - Stay Away! Check-in staff was rude and unwelcoming rough way to start our trip. One of the more frustrating parts of our stay was the need to be shuttled between our room and valet desk. The room was extremely underwhelming. It felt old, worn down hence the renovations at the resort. To make matters worse, the sliding glass door in our room had only a sheer curtain—no privacy whatsoever. Anyone walking by outside could see directly into our room, day or night. That is completely unacceptable and made us feel uncomfortable the entire stay. A particularly unpleasant moment was when I went to get ice. The condition of the room that housed the ice and laundry machines was frankly shocking. The ice machine appeared to have been out of order for years, and the area was filthy — not something you'd expect to see anywhere, let alone at a resort. It was genuinely unacceptable. That said, I do want to acknowledge the valet staff, who were timely, friendly, and seemed to be doing their best to make guests feel taken care of. They were a bright spot in an otherwise disappointing experience, and their efforts did not go unnoticed. This resort clearly has potential, but it’s currently falling short in too many areas. Until significant improvements are made, I can’t recommend it.
Stayed 3 nights in Apr 2025

6/10 Okay

walter

Liked: Cleanliness, room comfort
Mandatory Valet Parking is very inconvenient and charged daily.
Stayed 3 nights in Apr 2025

4/10 Poor

Gayle

Disliked: Property conditions & facilities
Property was dated …. One roll of toilet tissue, no telephone, no turn down service for 4 days, no refrigerator, no blankets in room, no
Stayed 3 nights in Apr 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visiting Saddlebrook for years. I understand they are going through some renovations so we will definitely be going back in the future. Can’t wait to experience the changes. I hope it all comes to together soon.
Stayed 6 nights in Mar 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The velvet parking leaves a bit to be desired. It ended up just being easier for us to walk to the front rather than call for someone to come pick us up to bring us our car.
Stayed 3 nights in Apr 2025

6/10 Okay

Leslee Florence

Disliked: Staff & service
Staff was not very accommodating.
Stayed 5 nights in Mar 2025

6/10 Okay

Kelly Ann

Travelled with family
Disliked: Cleanliness, staff & service
The property could be really awesome, and I'm sure it was years ago. It feels a bit run down in the rooms and around the pool. I was hoping that the customer service would make up for that, but we found that they were not overly accommodating. They definitely did not make us feel like they would do anything to help us enjoy our vacation. That was disappointing.
Stayed 5 nights in Mar 2025

6/10 Okay

Arielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was amazing, but on my first night staying there, we found a few bugs in the bed. The room was not clean. The plugs didn't work, and the outside light was broken. The shower had mold on the ceiling, and the handle was broken. The location was beautiful, but the resort needs updating!!
Stayed 4 nights in Apr 2025

6/10 Okay

Keirand

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

2/10 Terrible

Ramon A

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lugar viejo y sucio y los precios caros le doy 1 estrella
Stayed 1 night in Apr 2025