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Muthu Westcliff Hotel (Near London Southend Airport)

3.0 star property

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Photo gallery for Muthu Westcliff Hotel (Near London Southend Airport)

Suite | Beach/ocean view
Front of property
Terrace/patio
Breakfast, dinner served; local and international cuisine, sea views
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
18-20 Westcliff Parade, Westcliff-on-Sea, England, SS0 7QW
  • Place, Cliffs Pavilion
    ‪3 min walk‬
  • Place, Adventure Island
    ‪10 min walk‬
  • Place, Southend Pier
    ‪13 min walk‬
  • Airport, London (SEN-Southend)
    ‪7 min drive‬

Room options

View all photos for Single Room

Single Room | 1 bedroom, individually decorated, individually furnished

Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, individually decorated, individually furnished

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • Sea view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, individually decorated, individually furnished

Standard Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Double Room, Single use

1 bedroom, individually decorated, individually furnished

Small Double Room, Single use

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, individually decorated, individually furnished

Standard Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, individually decorated, individually furnished

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Small Double Room

1 bedroom, individually decorated, individually furnished

Small Double Room

8.4 out of 10
Very good
(7 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | 1 bedroom, individually decorated, individually furnished

Suite

  • Sea view
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room

Classic Triple Room | 1 bedroom, individually decorated, individually furnished

Classic Triple Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Family Room

Family Room | 1 bedroom, individually decorated, individually furnished

Family Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Junior Executive Room

Junior Executive Room | 1 bedroom, individually decorated, individually furnished

Junior Executive Room

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, individually decorated, individually furnished

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Muthu Westcliff Hotel (Near London Southend Airport)

Victorian hotel with bars/lounges and restaurant
A restaurant, 2 bars/lounges and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a conference centre and self parking.
Muthu Westcliff Hotel (Near London Southend Airport) offers 55 accommodations with a hairdryer and an iron/ironing board. Each accommodation is individually furnished and decorated. 26-inch flat-screen televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Muthu Westcliff Hotel (Near London Southend Airport). During your stay, you're just a quick walk from Southend Cliff Gardens. Free WiFi in public areas, 2 bars and a restaurant are available.
  • Free WiFi
  • Enjoy local and international cuisine and ocean views while dining at Great Tides
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Southend Cliff Gardens and Genting Casino
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A 24-hour business centre and meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, multilingual staff, and a garden are also featured at Muthu Westcliff Hotel (Near London Southend Airport). For a fee, parking is available.

This 3-star Westcliff-on-Sea hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:30 AM to 10:00 AM.
Great Tides – Overlooking the ocean and garden, this restaurant specialises in local and international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 5.80 per day)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily English breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15.95 for adults and GBP 10 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great Tides

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (60 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1891
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 35.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Parking is payable by MOBON mobile app only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: GBP 2 per stay

We've listed all charges provided to us by the property.

The mandatory service fee is a nonrefundable credit card verification fee charged at time of booking. The credit card verification fee is not charged on nonrefundable bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15.95 for adults and from GBP 10 for children
  • Self-parking fee: GBP 5.80 per day
  • Late check-out fee: GBP 35.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel Westcliff
Muthu Westcliff
The Westcliff Hotel
Muthu Westcliff Hotel
Muthu Westcliff Hotel (Near London Southend Airport) Hotel

Muthu Westcliff Hotel (Near London Southend Airport) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 1003 reviews
Rating 8 - Good. 374 out of 1003 reviews
Rating 6 - Okay. 187 out of 1003 reviews
Rating 4 - Poor. 85 out of 1003 reviews
Rating 2 - Terrible. 57 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes parking was ok right outsude hotel. Bar had all that we required
Stayed 2 nights in Oct 2025

8/10 Good

Ian

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The 4oom was spotless, the staff were friendly and helpful but had to go to reception to ask for toulet paper
Stayed 1 night in Oct 2025

6/10 Okay

Steve

Disliked: Amenities, property conditions & facilities
Nice room but public areas of hotel show its age. Hot water issues on both mornings of my stay. First night heating was not on in the morning, second night heating was on all night.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anne

Stayed 1 night in Oct 2025

4/10 Poor

Andy

Stayed 1 night in Oct 2025

4/10 Poor

Sam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was a bit tired but clean. Big issue was no hot water and it appears from the number of people complaining at Reception, that this is a hotel wide issue. Reception staff told us that as its an old building the hot water comes on after running all hot taps in the bathroom for 15 mins. We tried this and the 'hot' water was still running freezing cold. This 'advice' was given to every guest we heard asking about the hot water, so the water wastage at this hotel must be an incredibly large amount. We also wondered if the catering staff had access to hot water to wash gheir hands. With this in mind we decided not to eat there and checked out before 8am to get home to eat and have a hot shower. It's a lovely building in a great location, so i really hope they get the water issue sorted.
Stayed 1 night in Oct 2025

8/10 Good

Alison

Liked: Staff & service
It was a very nice hotel.
Stayed 2 nights in Oct 2025

2/10 Terrible

Mitchell

Disliked: Staff & service, amenities
No hot water no television working 😢
Stayed 1 night in Oct 2025

6/10 Okay

John

Liked: Staff & service
Overall service was good with hotel reception very friendly. Location good but parking not great! Room clean but tired looking, needs refurb.
Stayed 1 night in Oct 2025

6/10 Okay

Andy

Liked: Staff & service, property conditions & facilities
The property was adequate for our purposes. I think they could have a simpler method for paying for car parking as you had to download an app and several customers had problems with this method and a member of staff had to sort it out on their own account for us. Breakfast was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Lee

Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience I have ever had, I was in Southend for a family wedding checked in about 4 pm git to the room tv remote was barely working, went out for a late lunch, came back for a shower no hot water available, so due to time constrictions just got changed and went to the reception got back at 1am hotel locked took 20 minutes until the night porter arrived to let us in settled in for the night got up this morning again absolutely no hot water available for either a bath or shower packed went to check out talking to other guests in the way downstairs all found the same no hot water and absolutely no explanation got to reception no sign of any staff apart from a dining waitress who told us breakfast wouldn’t be available and she had no idea where the receptionist was myself and other guests just left our room keys on reception desk and left absolutely disgusted never again.
Stayed 1 night in Oct 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay no hot water the whole stay No one at reception when arrived waited 45 mins Bathroom was filthy We booked the suite very disappointed
Stayed 1 night in Oct 2025

2/10 Terrible

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort

A Nightmare

A disaster. Had booked for 2 nights. But moved to another hotel for the second night. The Muthu hotel should not have been open. They knew they had a plumbing problem,which meant there was no hot water. The room was old and needed renovation. The double bed had a thin sprung mattress that must have been so old that the springs moved in all directions. The so called clothes closet, which also acted as a storage cupboard only had three coat hangers for a family room. The upstairs corridors and stairs had obviously not been vacuumed the day we were there. The reception area and downstairs lounge were very clean and bright. They had obviously been renovated, but the upstairs Disasterous.
Stayed 2 nights in Sep 2025

2/10 Terrible

Didem

Disliked: Staff & service, amenities, property conditions & facilities
My experience at this hotel was unfortunately disappointing, especially given that I had booked a suite three months in advance. Upon checking in at 8:45pm, I was given a room that was clearly not the suite I had paid for. When I went back down to query it, I was told that due to a wedding, they had prioritised giving the suite to someone else. No prior warning, no communication — just an apology and a downgrade to an “executive room”, which was a lower standard. While the hotel staff said they would refund the difference, what was most frustrating is that had I known in advance, I could have booked a suite elsewhere. The room itself was spacious and had sea view windows, but they were so dirty that it completely ruined the view. The bathroom was far from ‘executive’ — the shower unit was tiny, though there was a jet bath (a nice touch), but the overall décor was dated and worn. Also, do not pay extra for breakfast — it was really poor. Coffee came from an urn and was almost undrinkable, and the rest of the food was very basic and budget-quality. Eat elsewhere if you can. However, I must say Expedia were amazing — they listened to my complaint and offered a small but reasonable credit refund, which was excellent service and very much appreciated. Overall, this was a hotel experience I’d rather forget. If you do stay here, keep your expectations low — or you’re likely to be disappointed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

martyn

Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great welcome, rooms & internet

1 night only, fantastic welcome & help with the Parking App (Thanks!) The room was lovely, bathroom new & spotless
Stayed 1 night in Sep 2025

4/10 Poor

Alastair

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’d probably give it a swerve

The experience at this hotel wasn’t great. The staff were friendly but our room didn’t have any toiletries or iron/ironing board in it despite pamphlets to the contrary. I phoned down to reception and the toiletries were provided, the hot water in the shower didn’t seem to work, another call to reception and we were told to keep the hot tap in the sink and the shower running at the same time for 10 minutes before it gets hot, which worked but it such an awful waste of water during this drought of a summer. By the time I noticed the iron was missing I lacked the motivation to make another call to reception. The sheets had some rather nasty looking stains on them, as did the sofa in receptions. There was loud music coming from somewhere in the hotel until about 3.30am which made for a terrible nights sleep, not to mention the noisy pigeon population that had made the dingy courtyard our frosted windows looked out upon, another source of unwanted sound. Floorboards above very creaky and thin walls meant it was very easy to hear doors slamming shut in the morning.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great staff make up for a lacklustre stay

The hotel appears to have a long standing issue with the hot water, so much so that there was a notice on the toilet cistern saying so. Both the shower and hot watertap must be run at the same time. If we knew we wouldn't have booked. The walls are thin, we could hear other residents in the wee small hours, and there was a persistent and intermittent scratching through the night which I suspect was a rodent. The last time I looked at the clock it was 3am. I have never had to write a review like this before, however it's fair to say you get what you pay for.
Stayed 2 nights in Aug 2025

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Your staff were amazing
Stayed 1 night in Jul 2025

8/10 Good

Brenda

Stayed 2 nights in Jul 2025

6/10 Okay

J S

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Alex

Issue with hot water. Sometimes had to wait a long time before water heated up. Once when showering, the water went cold in the middle of the shower. Also sink wasn't very broad; each time I washed my face, water dripped from my chin on to the floor which I then had to clean up
Stayed 3 nights in Jul 2025