Unit was clean, well located and met all of our needs with one exception. The heat in the unit was not working properly. We submitted a ticket for maintenance 1 hour after we arrived. We were assured that the local management company would send someone out in short order. We called back three hours later and were informed that no one could get to it that night (Friday night), but someone would be coming by in the morning to fix. We gave them permission to enter the unit to fix without calling us. Skied all day Saturday and when we returned the heat was not fixed. Called and again were reassured that someone would be out shortly to fix. No one ever showed up and there was no urgency, action, or communication from either Vacasa or the owner. We scraped by using space heaters running in the bedrooms and a fire in the fireplace, but the temperature never exceeded 65 degrees and was often colder than 55 degrees in the bedrooms. Its understandable that things happen sometimes, but the lack of action or communication regarding getting the heat working was completely unacceptable and potentially dangerous to the safety of the unit and our family. We've never had an experience like this renting out any other units in Winter Park. Based on this fiasco we no longer will be considering Vacasa rentals in this area. They've demonstrated the inability to manage a property and respond to urgent issues.