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Economy Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CHF 222* Per night/room 24 May - 25 May

Deluxe Double Room, 2 Single Beds, Balcony, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room (North)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at Hotel Excelsior. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free WiFi in public areas, plus a restaurant and a bar.

  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes helicopter/aeroplane tours
  • Guests have great things to say about the location and the helpful staff
  • Steps from Zermatt-Matterhorn Ski Paradise and 3 minutes on foot from Zermatt - Furi
  • Pets welcome free of charge (restrictions apply)

Hotel Excelsior ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Excelsior

Everyone (2) Couples (4)
5 out of 5
Die Glasschiebetür gibt wenig Privatsphäre bei den geteilten Zimmer. Man kann nicht auf die Toilette in der Nacht ohne den Gefährten aufzuwecken, das sollte nicht sein!

Posted by on 10 Apr 2023

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5 out of 5
Einfaches Hotel mit gutem Service u freundlichen Angestellten

Posted by on 18 Oct 2021

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5 out of 5
Immer freundlich und sehr hilfsbereit

Posted by on 17 Oct 2021

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5 out of 5
Sehr freundlich, gemütlich und das Zimmer war sauber 👌im Restaurant kann man fein essen, und an der Bar kann man gemütlich einen Trink nehmen, und den Tag ausklingen lassen.

Posted by , from Glarus on 28 Aug 2020

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5 out of 5
Hôtel très sympathique et chaleureux Tous prêt de la gare et du centre du village Accueil du personnel très souriant

Posted by on 24 Aug 2020

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4 out of 5

Posted by on 6 Aug 2020

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4 out of 5
Personnel très agréable petit bémol avec le bar d'à côté juste sous la fenêtre de la chambre

Posted by on 10 Feb 2020

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A terrace, ski storage, and a garden are also featured at Hotel Excelsior. This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Hotel Excelsior offers 25 accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • LCD television
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Heating

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Restaurant La Ferme – On-site restaurant.

Restaurant Luna – On-site restaurant. Open daily.

Ex Bar – On-site bar. Open daily.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Helicopter/aeroplane tours on site
  • Mountain climbing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50.0 per day.

Pet Policy

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Excelsior Zermatt
  • Excelsior Zermatt
  • Hotel Excelsior Hotel
  • Hotel Excelsior Zermatt
  • Hotel Excelsior Hotel Zermatt

You should know

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.