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Double Room (Compact)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Single Room (Compact - Matterhorn)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room (Compact - Matterhorn)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at Sunstar Hotel Zermatt, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Features include free breakfast, free WiFi in public areas and free train pick-up service. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast offered
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and 5 minutes on foot from Zermatt–Sunnegga Funicular
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Sunstar Hotel Zermatt ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sunstar Hotel Zermatt

Everyone (12) Couples (7) Family (3) Other (1)
4 out of 5

Posted by on 28 Jul 2020

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5 out of 5
War sehr schön, merci

Posted by on 8 Apr 2022

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1 out of 5
Schlechter Ausbaustandart, einem Garni entsprechend und niemals einem 4 Sternehotel. Das Hotel ist seit März 2020 auch ein Garni. Das Frühstücksbuffet minimal und schlecht. Der Wellnessbereich nicht einmal der Rede wert! Das Personal teilweise sehr war freundlich, manchmal aber so unerfahren, dass man noch selber zeigen musste, wie man ein Bier zapft...

Posted by on 28 Nov 2021

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4 out of 5
Das Hotel bietet ein gutes Preis, Leistungsverhältnis an. Das Zimmer ist gut eingerichtet. Die übrige Anlage mit Garten ist gut.

Posted by on 3 Aug 2021

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5 out of 5
Ruhige Lage, top Zimmer, gratis Minibar (tolle Getränke), freundliche Rezeption, Sauna & Jacuzzi nice.

Posted by on 23 Jul 2021

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5 out of 5
Wir waren mit allem sehr zufrieden

Posted by on 21 Jun 2021

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4 out of 5

Posted by on 4 Jun 2021

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3 out of 5
It was ok... But wouldn't recommend for this money.

Posted by , from Zürich on 6 Jul 2020

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3 out of 5

Posted by on 23 Mar 2020

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4 out of 5
Die gesamte Bewertung basiert auch auf dem Preis- Leistungs-Verhältnis.

Posted by on 9 Feb 2020

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Renovations + Closures

The property is closed between 18 April and 20 May.

Property Features

Sunstar Hotel Zermatt offers its guests an outdoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. A terrace, multilingual staff, and ski storage are also featured at Sunstar Hotel Zermatt. This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 5 levels
  • 861 sq ft of conference space
  • 80 sq. m of conference space
  • Built in 1961
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Sunstar Hotel Zermatt offers 44 accommodations with free minibar items and a safe. Flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Zermatt hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout curtains

Food & Drink

Guests are served a free buffet breakfast.

Sunstar Hotel Zermatt has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 25 per night.

Pet Policy

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per night
  • Rollaway bed fee: CHF 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sunstar Zermatt
  • Sunstar Hotel Zermatt
  • Sunstar Style
  • Sunstar Style Hotel
  • Sunstar Style Hotel Zermatt
  • Sunstar Style Zermatt
  • Sunstar Zermatt
  • Sunstar Hotel
  • Sunstar Hotel Zermatt Hotel
  • Sunstar Hotel Zermatt Zermatt
  • Sunstar Hotel Zermatt Hotel Zermatt

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.