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City-Hotel Ochsen

4.0 star property

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Restaurant
Bar (on property)
Restaurant
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Kolinplatz 11, Zug, 6300
  • Place, Zug Old Town
    ‪2 min walk‬
  • Place, Lake Zug
    ‪3 min walk‬
  • Place, Metalli Shopping Centre
    ‪11 min walk‬
  • Airport, Zürich (ZRH)
    ‪42 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room

8.8 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Single Room

Superior Single Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Single Room

8.6 out of 10
Excellent
(4 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Double Room

Junior Double Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Double Room

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

City-Hotel Ochsen

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, a sauna and a meeting room.
City-Hotel Ochsen offers 42 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Zug hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at City-Hotel Ochsen, you're just a quick walk from Zug Old Town. Free breakfast, free WiFi in public areas and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Restaurant au premier
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Steps from Zug Old Town and Lake Zug
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
City-Hotel Ochsen offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

A library, a terrace, and multilingual staff are also featured at the business-friendly City-Hotel Ochsen. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Zug hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 8:00 AM to 10:00 AM.
Restaurant au premier – This restaurant specialises in international cuisine.
Bar du Boeuf – This bar specialises in international cuisine. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (CHF 15 per day); discounts available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available 6:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar du Boeuf
  • Restaurant au premier

Things to do

  • Gym
  • Library
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1543
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (6:00 AM - 11:30 PM) and Saturday - Sunday (7:00 AM - 5:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 24 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 85.0 per night.
  • Cots (infant beds) are available for CHF 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night for adults; CHF 1.00 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 170 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: CHF 15 per day (492 ft away)
  • Pet fee: CHF 24 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 85.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property's front desk is open during the following times:
  • Monday - Friday: 6:00 AM - 11:30 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in smoking rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

City-Hotel Ochsen Hotel Zug
City-Hotel Ochsen Hotel
City-Hotel Ochsen Zug
City Hotel Ochsen
City-Hotel Ochsen Zug
City-Hotel Ochsen Hotel
City-Hotel Ochsen Hotel Zug

City-Hotel Ochsen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 88 out of 134 reviews
Rating 8 - Good. 41 out of 134 reviews
Rating 6 - Okay. 4 out of 134 reviews
Rating 4 - Poor. 0 out of 134 reviews
Rating 2 - Terrible. 1 out of 134 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

sar

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, room comfort
Lovely staff and a wonderful unique building
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Enjoyed our stay!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Hotel, lovey staff and accommodations
Stayed 5 nights in May 2025
Verified

8/10 Good

Frank

Liked: Cleanliness
Friendly, clean, family hotel, centrally located in Zug.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in a lovely place.

Beautiful hotel and very friendly and helpful staff. Perfectly located for walking by the lake and plenty of places to eat and drink close by.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Set in the Zug old town, close to the lake this hotel ismple but refined with very friendly staff and great service. I would stay again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and spotless hotel
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location

Stayed three nights on a weekend vacay, good breakfest, friendly staff
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice town and hotel. Very modern and clean and great bed.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! The staff was extremely helpful and friendly. Great location with restaurants, shopping and the lake nearby. I highly recommend and will stay there again.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Private and Professional Swiss Hotel

Good stay with very professional staff and hotel is very private.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night in Zug

A most beautiful town on an amazing day. Hotel was traditional Swiss with high cleanliness. Had a good meal in their bar area.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Margrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in beautiful part of town.

Beautiful hotel in the old part of the city. Very picturesque. The hotel is modern and has great design. The room was so comfortable, very clean with crisp bedding. The decor was minimalistic and modern which I love. Also, the buffet breakfast in the morning was delicious with a great selection.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

ena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved Hotel Ochsen. The staff were all amazing, super kind and helpful. They really do go above and beyond to make your stay as comfortable as possible. The rooms and facilities were very clean and well kept, cleaned daily with nice shampoos and teas - we loved the mix between old authentic Swiss style and modern. The breakfast was great, fresh and lots of variety. Spa facilities were also fantastic and you can reserve for free so you have a private time allocated. Overall this hotel was perfect, I will be recommending to friends and family too. Thank you/Danke to the lovely staff too.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

It was amazing the satff were super friendly Dominic the concierge was fantastic
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Cleanliness is irreproachable. All details well thought.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel looks just renovated. Bathroom products are high quality, I appreciated a lot the refilling idea (instead of one use products). I liked the wood furniture in the room, and the big size bed. Very kind reception staff.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming stay in a pretty part of Zug. The facilities are modern despite the age of the building itself. church bells feature thematically
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

VOLKER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
refrigerator might be a plus
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could make more of an effort to have rooms ready early for guests requesting early check in. When someone has made an overnight flight and requested early arrival and check in, housekeeping should be instructed to get those rooms ready as a priority.
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

Pance

Liked: Cleanliness
No airconditioning
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Spitzenhotel. Jederzeit wieder!
Stayed 1 night in Jan 2026