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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, pool loungers
Terrace/patio
Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing
Poolside bar
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

7.2 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(58 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 44 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • 51 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Standard With Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • 44 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

Altitude at Krystal Grand Cancun - All inclusive

Catch some rays at the beach or spend the day relaxing at Altitude at Krystal Grand Cancun - All inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Altitude at Krystal Grand Cancun - All inclusive's great beach location. During your stay, you're just a quick walk from Gaviota Azul Beach. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants and 6 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to aromatherapy, massages or body scrubs at Beach House Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and fitness classes
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Gaviota Azul Beach and 5 minutes on foot from Cancun Convention Center
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness centre. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Risotto – This restaurant specialises in Italian cuisine and only serves dinner.
Ayami – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Le Délice – This restaurant specialises in French cuisine and only serves dinner. Open selected days.
Take a Bite – On-site coffee shop. Open daily.
Altitude Lounge – This restaurant only serves breakfast. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Altitude Lounge
  • Ayami
  • Le Délice
  • Risotto
  • Take a Bite

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 442 out of 838 reviews
Rating 8 - Good. 174 out of 838 reviews
Rating 6 - Okay. 94 out of 838 reviews
Rating 4 - Poor. 56 out of 838 reviews
Rating 2 - Terrible. 72 out of 838 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaspreet

Stayed 2 nights in Jan 2026

10/10 Excellent

derica

.
Stayed 3 nights in Jan 2026

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026

10/10 Excellent

Daylen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy lindo pero la piscina el agua es demasiado fría y no se puede difrutar por lo demás muy bien buena atención.
Stayed 3 nights in Jan 2026

2/10 Terrible

Holden

Travelled with family, Travelled with group
Disliked: Amenities
The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort.
Stayed 3 nights in Jan 2026

8/10 Good

Doris

Stayed 2 nights in Jan 2026

4/10 Poor

Brandon Wade

Altitude: Checked in on a Sunday. Two minutes after checking in we were told we would be getting a tour. A lady took us to a paper property map, asked about massages, excursions and then what time did we want breakfast 9 or 10? What? For the timeshare. What timeshare? No, not interested. Tried all week to make reservations at the specialty restaurants. Nope. Not available. Went to two restaurants which didn’t require reservations. 1.5 hr wait for both. No thanks. Finally complained and were able to go to the hibachi. Food was fabulous and the cook was amazing! Also the bartender in the Altitude, Jahir is fantastic! Keep in mind, we were there Sunday to Friday.
Stayed 5 nights in Jan 2026

10/10 Excellent

Samma

Stayed 3 nights in Jan 2026

10/10 Excellent

Miguel Angel Arredondo

Stayed 5 nights in Jan 2026

10/10 Excellent

TOSHIO

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2025

4/10 Poor

Ainsley

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities are good, the food is iffy.
Stayed 3 nights in Dec 2025

10/10 Excellent

shyama

Liked: Cleanliness, property conditions & facilities
I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing.
Stayed 7 nights in Dec 2025

6/10 Okay

Joshua

Stayed 4 nights in Dec 2025

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025

8/10 Good

Maria Lourdes

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 3 nights in Dec 2025

10/10 Excellent

Irving I

Stayed 4 nights in Nov 2025

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The staff was very friendly. The amenities were great and the food was amazing.
Stayed 3 nights in Nov 2025

2/10 Terrible

Byungwook

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very large ventilation unit behind the hotel, and the noise from it made our stay extremely unpleasant. I asked to change rooms, but I was told that because we booked through Expedia, we would have to pay an additional fee to move to the other side. It was very frustrating that they kept blaming everything on Expedia.
Stayed 4 nights in Nov 2025

4/10 Poor

Yulya

Stayed 7 nights in Nov 2025

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes amazing beach view from my room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Reyna did a great job.
Stayed 6 nights in Nov 2025