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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
4 outdoor pools, pool loungers
Terrace/patio
View from property
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

1 bedroom, minibar, in-room safe, desk

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

9.0 out of 10
Wonderful
(50 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | 1 bedroom, minibar, in-room safe, desk

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | 1 bedroom, minibar, in-room safe, desk

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

1 bedroom, minibar, in-room safe, desk

Suite Standard With Sea View

  • 51 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Standard

1 bedroom, minibar, in-room safe, desk

Room Standard

  • 44 sq m
  • Sleeps 2

View all photos for Room Standard With Street View

1 bedroom, minibar, in-room safe, desk

Room Standard With Street View

  • 44 sq m
  • Sleeps 4

Suite Standard With Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 2

View all photos for Suite Master With Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Master With Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 4

View all photos for Suite Standard With Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Standard With Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 2

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About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Altitude at Krystal Grand Cancun - All inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Altitude at Krystal Grand Cancun - All inclusive's great beach location. During your stay, you're just a quick walk from Gaviota Azul Beach. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants and 6 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to hydrotherapy, body wraps or body treatments at Beach House Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and fitness classes
  • Guests have great things to say about the beach and the helpful staff
  • Steps from Gaviota Azul Beach and 5 minutes on foot from Cancun Convention Center
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness centre. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Risotto – This restaurant specialises in Italian cuisine and only serves dinner.
Ayami – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Le Délice – This restaurant specialises in French cuisine and only serves dinner. Open selected days.
Take a Bite – On-site coffee shop. Open daily.
Altitude Lounge – This restaurant only serves breakfast. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Altitude Lounge
  • Ayami
  • Le Délice
  • Risotto
  • Take a Bite

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 387 out of 740 reviews
Rating 8 - Good. 151 out of 740 reviews
Rating 6 - Okay. 87 out of 740 reviews
Rating 4 - Poor. 51 out of 740 reviews
Rating 2 - Terrible. 64 out of 740 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Terrance

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had the beach view suite the view was amazing the drinks were watered down we had to walk to 7 eleven to buy our drinks the food was ok the wait staff had they good days and bad defiantly not enough staff
Stayed 4 nights in May 2025

8/10 Good

Oscar

Stayed 4 nights in May 2025

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
Stayed 3 nights in May 2025

10/10 Excellent

Ofelia Angelica, Fullerton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property including Excellent customer service.
Stayed 7 nights in Apr 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awsome. Everyone was very helpful. We truly enjoyed our stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Chase

Stayed 4 nights in Apr 2025

8/10 Good

Urcelon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Beautiful views, corner room with ocean view was beautiful, and staff was very accommodating. Great location, in the middle of everything but at the same time, the hotel gave a resort feel for the moments you just want to stay on the resort and relax. Cons: AC did not get cold in the room, however, the fan made up for it. Food options were not great at all. Breakfast was good and the hibachi restaurant was great but that's about it!
Stayed 2 nights in Apr 2025

2/10 Terrible

Helen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all on arrival we were sent to a room that was not on the picture and had to pay an extra$260 to get the upgrade. We then were given a ticket for a shared cabana and when we found it were told that we were on the wrong one even tho it was the correct number. We then had to move to another area. Staff were constantly trying to make us buy off the main menu when it was supposed to be an all inclusive. We were upgraded to the main restaurant for our inconvenience however still bombarded with waiters for us to purchase from the main paid menu. We did not know what we were eating and it was disgusting. We also ate in dark.My partner then became violently sick so spend all night ill. We had to have someone up to the room to deal with the overly blasting air conditioning so they had to deliver blankets it was a total gong show. There was bird fecies on and in the swim up pool adults only infinite where people put their hands. Apart from the view of the ocean Save yourself 1000s and go somwehre else this was atrocious for what was supposes to be a special romantic night!!!!!!!!!!!
Stayed 1 night in Apr 2025

2/10 Terrible

Jeffrey Jerel, Salisbury

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Music was so loud could not sleep well each night at the party deck. Room was so hot that we could not cool off once in the room. Could not relax in the room. We were always desperate to leave the room and be outside where at least it was breezy. The room was horribly hot because of the a/c not working. The maintenance people could not fix the issue or get us transferred to another room. Desserts were mainly gelatin/jello in each dessert and even the cheesecake was terrible. Do not recommend! Will update if i am refunded!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Modesto, Converse

Stayed 6 nights in Apr 2025

8/10 Good

Arie

Was disappointed at the hotel/facilities for a 4.5 star rating Hotel.. Although the hotel mgr
Stayed 5 nights in Apr 2025

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was the best ever! Our buew was amazing alongside the balcony, room size, and bathroom view...awesome! Thanks for a great time!
Stayed 2 nights in Apr 2025

6/10 Okay

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location of the property is great. Food options not so much
Stayed 4 nights in Apr 2025

4/10 Poor

chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and nice place. Food and drink were not good at all. Selections were awful. Drinks were terrible.
Stayed 4 nights in Apr 2025

8/10 Good

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Stayed 7 nights in Mar 2025

8/10 Good

Maurice

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Richard Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and venue is amazing definitely my go to resort for Cancun
Stayed 3 nights in Apr 2025

6/10 Okay

Dionne

Travelled with family
Disliked: Staff & service
Would not be staying here again. Outside of the staff at the Altitude the service was very poor, management needs to pay more attention in the customer service department. The staff were not very friendly and not very helpful. Also they seem to be very short staffed. One time we went to dinner for the Mayan show night and we are still waiting for someone to come and take our drinks order, no one attended to us. Another dinner, the Mexican show, my husband had to go and find some to ask them for cutlery so we can eat our food. I have stayed in other hotels in Cancun and this is the worst.

4/10 Poor

Dionne

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location as everything is in walking distance. Breakfast was decent but we got tired of the same rotation as we were there for 7 nights. The rooms are really small but that’s expected when staying in the city. Overall we would stay again.
Stayed 5 nights in Mar 2025

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring Break Getaway

This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
Stayed 5 nights in Mar 2025

2/10 Terrible

Goong Mo

Stayed 5 nights in Mar 2025

10/10 Excellent

Andreea Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Cancun. The hotel staff was nice, friendly and helpful. Thank you Janer for helping us with all requests and questions we had. Thank you to the whole team at the Spa: great services! The food was also very good and the waiters very attentive. The whole property is very clean and comfortable.
Stayed 6 nights in Mar 2025

8/10 Good

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and beach but the drinks were low Quality liquor
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Janer and Ivan were wonderful during checkin!
Stayed 2 nights in Mar 2025

8/10 Good

Amanda, Oshkosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025