Hard Rock Hotel Cancun - All Inclusive

VIP Access

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Where to?

Dates

January 2026

February 2026

Creator video - submitted by Livin Mivida Travels

Premium bedding, down duvets, free minibar, in-room safe

Rock Royalty Ocean View King | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included
Spa
Pet-friendly
Parking included

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Place, Ballenas Beach
‪3 min walk‬
Place, Aquaworld
‪11 min walk‬
Place, Iberostar Cancun Golf Course
‪4 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪23 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Rock Suite Ocean View (Two Bedroom)

99 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Room, 1 King Bed, Ocean View (Diamond)

Excellent

40 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 Bedroom (Rock)

59 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Rock Royalty Ocean View King

Very good

40 sq m
Ocean view
Sleeps 2
1 King Bed

Deluxe Ocean View King

Very good

40 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, Lagoon View

Excellent

40 sq m
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Excellent

40 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Double Room, Lagoon View

Very good

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Family Lagoon View (Two Bedroom)

Exceptional

80 sq m
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

Excellent

40 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds

Very good

40 sq m
Sleeps 4
2 Double Beds

Deluxe Family Ocean View - Two Bedroom

80 sq m
2 bedrooms
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Wonderful

80 sq m
2 bedrooms
Ocean view
Sleeps 6
4 Double Beds

Classic Room, Accessible, Lagoon View

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

80 sq m
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

79 sq m
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

79 sq m
Ocean view
Sleeps 6
4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

Exceptional

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

40 sq m
Lagoon view
Sleeps 3
1 King Bed

Deluxe Double Room, Ocean View (Classic)

Exceptional

40 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

Exceptional

40 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Double Room (Classic)

40 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Classic)

40 sq m
Sleeps 3
1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

40 sq m
Ocean view
Sleeps 3
1 King Bed

Similar properties

Pool
All-inclusive
Spa
Pet-friendly

includes taxes & fees

11 Feb - 12 Feb

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Our customers tell us that they can't get enough of the helpful staff at Hard Rock Hotel Cancun - All Inclusive . During your stay, you're just a quick walk from Nichupté Lagoon. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Enjoy pizza with a poolside location at Pizzeto, one of the property's 5 restaurants and 6 bars/lounges
Splash around at the waterslide or swim in the outdoor pool
Indulge with manicures and pedicures, facials or massages at The Rock Spa
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes an outdoor tennis court, a gym and basketball
Guests have great things to say about the helpful staff and the clean guestrooms
11 minutes by foot from Aquaworld and a 3-minute drive from Iberostar Cancun Golf Course
Airport shuttle service available for a fee
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Pizzeto – This poolside family restaurant specialises in pizza and serves lunch and dinner.

Frida – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.

Ciao – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.

Zen – Overlooking the garden, this theme restaurant specialises in Asian cuisine and serves breakfast and dinner. Open daily.

Toro – Overlooking the ocean and garden, this steakhouse only serves dinner. Open daily.

Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Dancing

Language

Water fitness

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference centre (16,404 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Handrails in stairways (90 centimetre high)
Lift (89 centimetre wide door)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
At least 10% of profits reinvested in community and sustainability
Banquet hall
Comprehensive recycling policy
Lifeguards
Local artist showcase
Locally-owned and organised tours and activities
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per week
Only dogs and cats are allowed
Maximum 2 (weight limit: 50 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 34 per person (return)
Pet fee: USD 150 per pet, per week
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Hard Rock Hotel Cancun - All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

10/10 Excellent

DiNola, Brooklyn

19 Oct 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

maricela

Travelled with family

19 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing

Stayed 4 nights in Oct 2025

6/10 Okay

Gloria Alicia

18 Oct 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Oct 2025

4/10 Poor

Cynthia

Travelled with family

18 Oct 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Beach was nice pool amazing

Stayed 4 nights in Oct 2025

6/10 Okay

Jagjeet

18 Oct 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Jessica Celeste

18 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2025

8/10 Good

Amal

Travelled with family

16 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room, staff is great but because of the language barrier was hard to ask for certain things. Had to ask multiple people for one question but other than that everything was good! View was amazing.

Stayed 4 nights in Oct 2025

10/10 Excellent

Keyanna Ladyier

16 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2025

2/10 Terrible

Rafael Muneer

Travelled with family, Travelled with family and small children, Travelled with group

16 Oct 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stay Away from this hotel. Air Conditioner was not working in every single restaurant. Service was terrible. The attitude was to the roof. What a waste of money and time.

Stayed 4 nights in Aug 2025

6/10 Okay

Nguyen

Travelled with family and small children

14 Oct 2025

Liked: Amenities

Beach view looked nice

Stayed 3 nights in Oct 2025

8/10 Good

Laila

Travelled with family

12 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2025

6/10 Okay

Daniel, Rogers

Travelled with partner

11 Oct 2025

Liked: Staff & service, amenities

Ddddd

Stayed 4 nights in Oct 2025

2/10 Terrible

Raymond

Travelled with family and small children

10 Oct 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Customer service was great. Food was not the best. Needs variety. On our laat night, my 7 year old got food positioning from the restaurant Zen. Hotel said I was lying about it and saud my son probably ate something outside the hotel. I told them we were in the hotel all day and to check their cameras, but they still said I was lying. Hotel didn't want to take any accountability. I had to call the hotel doctor and that ended costing $200 dollars, plus $100 in medications. Definitely not going back.

Stayed 5 nights in Sep 2025

10/10 Excellent

oren

9 Oct 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

CRYSTAL

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Oct 2025

10/10 Excellent

Sukhwinder

Travelled with family

6 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the entire style of this resort. Steakhouse and Japanese place are super awesome

Stayed 2 nights in Sep 2025

10/10 Excellent

Ambreen

4 Oct 2025

Stayed 7 nights in Sep 2025

6/10 Okay

Ernest

Travelled with family and small children

1 Oct 2025

Liked: Cleanliness

For what they charge, I think they are 4 stars, with good security.

Stayed 3 nights in Sep 2025

8/10 Good

SONNY C

1 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Sep 2025

8/10 Good

ahmed

30 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean room but given a balcony that literally was the view of the snack bar…. Probably worse view possible at the hotel and they told me no other rooms were available for my stay. Room 476 to be specific try to avoid if you want to actually sit in your balcony. Only one elevator was working in the side of the hotel I was on. Had to take the stairs if I didn’t want to wait 5 minutes. Everything else was perfect other than you have to pay 35% service fee if you try to use your resort credits so skip out on the resort credits if you decide you just want to relax

Stayed 2 nights in Sep 2025

10/10 Excellent

Luis A

Travelled with partner

29 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was super friendly and helpful. The food in each of the restaurants including room service and beach service was very tasty and well prepared. We had a great time and plan on returning soon

Stayed 6 nights in Sep 2025

8/10 Good

Jose Francisco

29 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice lake view

Stayed 8 nights in Sep 2025

10/10 Excellent

Amardeep

Travelled with family, Travelled with family and small children, Travelled with group

29 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were clean. The staff was amazing. The beach view was really good. The only thing I didn’t like was the food options in the buffet. It was very limited. I think out of all the restaurants I liked the breakfast and Zen for dinner. The pizza shop and the fries were so good and fresh.

Stayed 3 nights in Sep 2025

8/10 Good

Satnam

27 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jinalben Ravindrakumar

Travelled with family, Travelled with partner

27 Sept 2025

Liked: Staff & service, amenities

Excelled view and service. Property needs renovation we had paint falling on the outdoor chair from our VIP access room.

Stayed 6 nights in Sep 2025

Hard Rock Hotel Cancun - All Inclusive

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Rock Suite Ocean View (Two Bedroom)

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Room, 1 King Bed, Ocean View (Diamond)

View all photos for Suite, 1 Bedroom (Rock)

Suite, 1 Bedroom (Rock)

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Deluxe Room, 1 King Bed, Lagoon View

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

View all photos for Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Deluxe Family Lagoon View (Two Bedroom)

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Deluxe Family Ocean View - Two Bedroom

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Deluxe Family Ocean View Double Beds - Two Bedroom

View all photos for Classic Room, Accessible, Lagoon View

Classic Room, Accessible, Lagoon View

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

View all photos for Deluxe Double Room, Lagoon View (Classic)

Deluxe Double Room, Lagoon View (Classic)

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Deluxe Room, 1 King Bed, Lagoon View (Classic)

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Deluxe Room, 1 King Bed, Ocean View (Classic)

View all photos for Deluxe Double Room (Classic)

Deluxe Double Room (Classic)

View all photos for Deluxe Room, 1 King Bed (Classic)

Deluxe Room, 1 King Bed (Classic)

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

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About this property

Hard Rock Hotel Cancun - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities