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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
4 restaurants, lunch served, local cuisine
4 restaurants, lunch served, local cuisine
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Spa
  • Laundry

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

Melia Room, Room, Ocean View

8.8 out of 10
Excellent
(17 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

9.6 out of 10
Exceptional
(14 reviews)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 104 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Room Superior with Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 4

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 1

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 1

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 1

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About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, facials and body treatments.
Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, volleyball and a playground
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness centre, a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado – This restaurant specialises in local cuisine.
Lobby Bar Boreal – On-site lobby lounge. Open daily.
Cape Nao – This restaurant overlooks the ocean and specialises in international cuisine. Open daily.
Casa Nostra – This restaurant specialises in Italian cuisine. Open daily.
The Grill – This restaurant only serves lunch. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Reviews

Melia Casa Maya Cancun All Inclusive Reviews

8.2

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 149 out of 316 reviews
Rating 8 - Good. 86 out of 316 reviews
Rating 6 - Okay. 43 out of 316 reviews
Rating 4 - Poor. 18 out of 316 reviews
Rating 2 - Terrible. 20 out of 316 reviews

Reviews

10/10 Excellent

Nicole Annette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
Stayed 7 nights in Jul 2025

10/10 Excellent

Ailin Rojas

Stayed 4 nights in Jul 2025

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Mustafa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just bad don't go
Stayed 5 nights in Aug 2025

10/10 Excellent

Nikola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property with my family and our experience was amazing. Most of all I would like to praise the staff, every single interaction we had was positive and I have nothing but praise for them. The food is also amazing with variety throughout our stay. There were various activities throughout the day for both children and adults. Just amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lidia Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very attentive to our needs, and constantly checking on us.
Stayed 4 nights in Aug 2025

8/10 Good

Anubhav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
Stayed 4 nights in Jul 2025

6/10 Okay

Alberto Ruiz

Liked: Cleanliness, property conditions & facilities
Hotel was fine, but food variaty was actually poor. Also service from staff was regular, some were very good while others not that much.
Stayed 6 nights in Aug 2025

10/10 Excellent

Tommy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really an excellent property and the staff were fabulous and attentive. Rooms are expansive, food options were plentiful and met all different desires in our group. This is a shining star!
Stayed 5 nights in Aug 2025

8/10 Good

wenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is really nice. My family and children really enjoyed the say but the only cons is the food at the mercado, which is the main buffet, is not the best. There is not a variety of food and it doesn't taste good at all. If the food is the buffet gets improved, the rate will be 10/10
Stayed 7 nights in Aug 2025

6/10 Okay

ERSHAD

Stayed 6 nights in Jul 2025

6/10 Okay

Victor

Stayed 6 nights in Aug 2025

10/10 Excellent

Magdalena Wiktoria

Stayed 5 nights in Aug 2025

8/10 Good

Antonia Estrada De

Liked: Cleanliness, staff & service, property conditions & facilities
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
Stayed 5 nights in Jul 2025

10/10 Excellent

Caleb Morales

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must stay for families with small Children. Definitely will come again
Stayed 7 nights in Jul 2025

8/10 Good

Mariel Ruiz, Saint Petersburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better, the buffet is small. My room was beautiful.
Stayed 5 nights in Jul 2025

6/10 Okay

Hassan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Staff and service was awesome but food was awful, buffet foods quality was awful, restaurants foods was good but they have shortages of crew and food deliver very late and cold, two times I received my appetizer after finish main course.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kanesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Jul 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good food. Fun & happy place to be. Cool hotel
Stayed 5 nights in Jul 2025

6/10 Okay

Sheila

Travelled with family
The rules were dirty and we’re not up to par
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Veranika

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2025

4/10 Poor

Dyanet

Stayed 4 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
We had a great time at this property. The staff were mostly kind they just seemed under staffed.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ruben Robbhinds Rodriguez, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably
Stayed 3 nights in Jul 2025