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Moon Palace Nizuc - All inclusive

Property class: 4.5
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Superior Deluxe Ocean View - Kids & Teens Free | View from room
Superior Governor Suite Ocean View - King Size Bed | Sun deck
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

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Carretera Cancun-Chetumal Km. 340, Riviera Maya, Cancun, QROO, 77500
  • Place, Moon Palace Golf Club
    ‪1 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪32 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, minibar

Superior Deluxe Garden View - Kids & Teens Free

8.8 out of 10
Excellent
(62 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down duvets, memory-foam beds, minibar

Superior Deluxe Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(17 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front - King Size Bed

Premium bedding, down duvets, memory-foam beds, minibar

Superior Honeymoon Suite Ocean Front - King Size Bed

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean Front - Kids & Teens Free

View from room

Superior Deluxe Ocean Front - Kids & Teens Free

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, down duvets, memory-foam beds, minibar

Superior Governor Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, down duvets, memory-foam beds, minibar

Superior Family Suite Garden View - Kids & Teens Free

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, down duvets, memory-foam beds, minibar

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Three Bedroom Villa

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

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About this property

Moon Palace Nizuc - All inclusive

Spend the day relaxing at the beach, practising your swing on Moon Palace Nizuc - All inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Moon Palace Nizuc - All inclusive offers 709 accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AWE Spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Moon Palace Nizuc - All inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine with pool views at Caporales, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Indulge with reflexology, facials or body treatments at AWE Spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Guests speak favourably about the room service and the overall condition of the property
  • 1 mi (1.6 km) from Moon Palace Golf Club and 9.2 mi (14.7 km) from Riviera Cancun Golf Resort
  • Airport shuttle service available for a fee
Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served, and guests can also enjoy a free manager's reception. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast. The property hosts a free manager's reception daily.
Caporales – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Carvao – Overlooking the pool, this steakhouse specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Manglar – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Palapa Pelícanos – On-site restaurant. Reservations are required. Open daily.
Sweet & Coffee – This coffee shop only serves brunch. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Caporales
  • Carvao
  • Manglar
  • Palapa Pelícanos
  • Sweet & Coffee

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • No lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 34 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Moon Palace Nizuc - All inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 005-007-000963/2025

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Moon Palace Nizuc - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 645 out of 1008 reviews
Rating 8 - Good. 202 out of 1008 reviews
Rating 6 - Okay. 86 out of 1008 reviews
Rating 4 - Poor. 38 out of 1008 reviews
Rating 2 - Terrible. 37 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Stayed 1 night in Jan 2026

10/10 Excellent

Ljindita

Stayed 6 nights in Jan 2026

10/10 Excellent

Jesse

Stayed 6 nights in Jan 2026

6/10 Okay

Mandeep

Travelled with family and small children, Travelled with group
Liked: Amenities
Too big, if room is far from lobby you will be always waiting for carts, wasting lots of time.
Stayed 2 nights in Jan 2026

10/10 Excellent

Whitney, Davenport

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, Excellent food, Excellent place for kids, excellent employees, exceptional pool
Stayed 1 night in Jan 2026

10/10 Excellent

David A, Spring

Stayed 5 nights in Dec 2025

6/10 Okay

Ravi

Stayed 6 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 4 nights in Jan 2026

10/10 Excellent

Christina

Stayed 5 nights in Dec 2025

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly, helpful from the minute we stepped out of our taxi. Room was impeccably clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Fermin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Customer Service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda St

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Nizuc is a great family option! The staff were super friendly, accommodating, and helpful. The food options were in plenty and delicious! The amenities were above what we could have wanted. So many activities for adults and kids! This place knows how to make you feel like you are on vacation. The service was exceptional with staff always around asking if there is anything they can do for you or get you. Shared areas along with rooms were always clean! The turndown services were great! We always had clean towels a stocked fridge and fresh made beds. So much entertainment to choose from. We will definitely stay with Moon Palace again!
Stayed 5 nights in Jan 2026

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Moon Palace Nizuc was a great stay. The food was outstanding at both the breakfast and dinner buffet. Elsy made my egg every day. I love the bread and made use of the toaster. There are tons of options for food.The a’la cart restaurants were also very good. We were pleased with the evening entertainment, as well as the sweet Shop. The beds were pretty comfortable, but the pillows not so much unless you like them squishy. They did housekeeping for us upon request each time doing an excellent job. The staff was very good and always wanted to help. The entertainment team was nice though only one game per day on average in the pool. There was blackjack a couple of days. We did not travel with children so we don’t have any clue on what was going on with that. The bartenders at the lobby, Armando and Eric or the absolute best! Tony helped us on the way out with some discounts for future stays. The beach was unusable, but at no fault of the hotel. It was very easy to travel from Nizuc to the Sunrise by a shuttle. We got a ride with almost no waiting every time we wanted to transport back-and-forth. There was some NFL playoff games and they did a good job trying to get the biggest screen for us for the Packer Bear playoff. Eventually, we ended up watching TVs, but it was fine. They do try to sell you an invite to a 90 minute event, but we declined a few times. Check in and check out was a breeze. Use the slippers provided in the rooms as your feet get dirty. Same loud music at pool.
Buffet
Poolside shrimp
Seared tuna
Ocean view
Stayed 7 nights in Jan 2026

8/10 Good

Stephanie, Calgary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent. Required medical services due to illnesses and the doctors were amazing
Stayed 8 nights in Dec 2025

10/10 Excellent

Jeremy

Stayed 5 nights in Jan 2026

8/10 Good

Deneb

Travelled with family
Liked: Cleanliness, property conditions & facilities
Options for food were ok.
Stayed 7 nights in Jan 2026

10/10 Excellent

Sujeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Dec 2025

8/10 Good

ANDREW

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was beyond satisfactory
Stayed 5 nights in Dec 2025

10/10 Excellent

Rock

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel. Ocean view was incredible. It was better than Grand beach. Grand and Nizuc has no waves and not clean beach. That's why there have big pool. Food was very good except japaneses. Donot buy voucher or membership of Moon Palace. I was trying to voucher but hotel was full and cannot use it.
Stayed 6 nights in Jan 2026

10/10 Excellent

Denise

Stayed 3 nights in Jan 2026

10/10 Excellent

Suela

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Staff was very welcoming. I suggest eating dinner at different restaurants especially at Sunrise hotels. Food was really good. Clean rooms and overall. What needs attention is the bed , new bed needed asap . Our back hurts for days.
Stayed 7 nights in Dec 2025

10/10 Excellent

Andreia

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2025

6/10 Okay

JAVIER JESUS

Stayed 5 nights in Dec 2025

10/10 Excellent

Ketsara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great services, great food,
Stayed 3 nights in Jan 2026

10/10 Excellent

Eunice

Liked: Cleanliness, amenities, property conditions & facilities
Everything! Clean room, nice staff, great food!
Stayed 3 nights in Dec 2025