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Holiday Inn Cleveland Northeast - Mentor by IHG

3.0 star property

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Photo gallery for Holiday Inn Cleveland Northeast - Mentor by IHG

Daily buffet breakfast (USD 7.49 per person)
Exterior
Exterior
Interior
1 bedroom, premium bedding, pillow-top beds, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
7701 Reynolds Rd, Mentor, OH, 44060
  • Chagrin River
    ‪2 min drive‬
  • James Garfield National Historic Site
    ‪5 min drive‬
  • Historic Kirtland
    ‪5 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪45 min drive‬

Room options

View all photos for Suite, 2 Queen Beds (Additional Living Area)

1 bedroom, premium bedding, pillow-top beds, desk

Suite, 2 Queen Beds (Additional Living Area)

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Additional Living Area)

Suite, 1 King Bed (Additional Living Area) | 1 bedroom, premium bedding, pillow-top beds, desk

Suite, 1 King Bed (Additional Living Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(20 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Best Western Plus Mentor-Cleveland Northeast

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1000)
The price is CHF 110
for 1 room
includes taxes & fees
21 Aug - 22 Aug
Best Western Plus Mentor-Cleveland Northeast

About this property

Holiday Inn Cleveland Northeast - Mentor by IHG

Suburban hotel with fitness centre and 24-hour business centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Holiday Inn Cleveland Northeast - Mentor by IHG offers 132 air-conditioned accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Mentor hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Cleveland Northeast - Mentor by IHG. During your stay, you'll be within walking distance of Indian Museum of Lake County. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy American cuisine while dining at Savoria Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Indian Museum of Lake County and a few minutes from Chagrin River
Holiday Inn Cleveland Northeast - Mentor by IHG offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Cleveland Northeast - Mentor by IHG. Free self parking is available.

This 3-star Mentor hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Savoria Restaurant – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 7.49 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Savoria Restaurant

Things to do

  • Gym
  • Indoor pool
  • Personal motorised watercraft
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (10,000 square foot of space)

Outdoors

  • Garden
  • In a state park
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 4 July to 13 July:
  • One of the dining venues
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 7.49 per person
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Cleveland Hotel Mentor Northeast
Holiday Inn Cleveland Northeast Mentor
Holiday Inn Cleveland Northeast Mentor Hotel
Holiday Inn Cleveland Northeast Mentor
Hotel Holiday Inn Cleveland Northeast - Mentor Mentor
Mentor Holiday Inn Cleveland Northeast - Mentor Hotel
Hotel Holiday Inn Cleveland Northeast - Mentor
Holiday Inn Cleveland Northeast - Mentor Mentor
Holiday Inn Cleveland Hotel
Holiday Inn Cleveland
Cleveland Northeast Mentor
Holiday Inn Cleveland Northeast Mentor
Holiday Inn Cleveland Northeast Mentor an IHG Hotel
Holiday Inn Cleveland Northeast - Mentor by IHG Hotel
Holiday Inn Cleveland Northeast - Mentor by IHG Mentor
Holiday Inn Cleveland Northeast - Mentor by IHG Hotel Mentor

Holiday Inn Cleveland Northeast - Mentor by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 353 out of 757 reviews
Rating 8 - Good. 242 out of 757 reviews
Rating 6 - Okay. 102 out of 757 reviews
Rating 4 - Poor. 34 out of 757 reviews
Rating 2 - Terrible. 26 out of 757 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

myriam

Stayed 2 nights in May 2025

10/10 Excellent

Alexandra

Stayed 2 nights in Apr 2025

10/10 Excellent

Amber

Stayed 1 night in Apr 2025

10/10 Excellent

Debra aA

Travelled with group
Liked: Property conditions & facilities

2 night stay

I did not think the breakfast was good. The eggs tasted like fake eggs, the potatoes needed to be cooked more, and why isn’t there a do it yourself waffle iron? I was pleased there was apple juice. My room Seemed clean. Could the area in the bathroom above the backsplash and the bottom of the mirror get cleaned? There is toothpaste residue all over that area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when in Ohio! The rooms are dated and it is an old building with smaller drain pipes because of that but the rooms are ALWAYS clean especially the bedding! I usually won’t use hotel bedding but I’ve never had an issue using it here. The staff are also very friendly and prompt to take care of anything should something arise. We came back to our room at 10pm and for some reason the was a horrid odor(first time ever and we stay a lot!) and in under 5 mins they brought keys up to us for the closest room to switch! I honestly cannot recommend them enough! Oh! And don’t forget the breakfast! Always have eggs, potatoes, pancakes or French toast, sausage and/or bacon and then all your basic free breakfast foods and drinks!
Stayed 3 nights in Apr 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Tiffany

Stayed 1 night in Mar 2025

6/10 Okay

roy

Travelled with family
Liked: Cleanliness, staff & service
Hotel needs updates like USB ports and better lights had more than enough room but no dresser or bag stand. Need to have better information on booking site's as pool was down for maintenance. Restrooms need exhaust fan. Shower made restroom extremely humid without the fan
Stayed 3 nights in Mar 2025

6/10 Okay

Cesar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad service
Stayed 1 night in Dec 2024

10/10 Excellent

Crystal

Stayed 1 night in Feb 2025

10/10 Excellent

Tameesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Feb 2025

4/10 Poor

Leeanne

Travelled with family
Disliked: Cleanliness, staff & service
Room was dirty and I woke up to a spider on my pillow looking me in the face. Curtains were ripped and dirty. Black mold in the corner above little kitchen area. There was a $160 hold on my card which I was assuming was a deposit and when I asked the front desk about it they told me it was probably taxes or “something”. I felt as if I was bothering them by asking. Kids running up and down the hall a 3:30 in the morning yelling.
Stayed 1 night in Feb 2025

10/10 Excellent

Tameesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2025

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Ryan D

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Sink top was broken in bathroom room was dirty fridge and microwave gross dirty . The heating unit had drywall falling off the wall . The breakfast was not good or worh the money. Very bad experience . Will not be staying here anymore. And would not recommend thanks
Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice

Great breakfast, clean room, perfect
Stayed 4 nights in Dec 2024

8/10 Good

abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Ryan D

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was not very clean. It looked like somebody just made the bed
Stayed 1 night in Jan 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid but not spectacular

Traveling solo to visit friends and family. Check-in was smooth and took little time. The hotel room was in good condition. The bed was comfortable. Noise was a bit of an issue as the room next door was noisy and walls are thin. I was still able to sleep. The hotel Wi-Fi was shaky. I could not stream anything on my Roku.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2024

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff made me feel comfortable
Stayed 1 night in Jan 2025

2/10 Terrible

Felipe

Disliked: Amenities
Property need update
Stayed 2 nights in Dec 2024