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Russ Hill Hotel

3.0 star property

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Photo gallery for Russ Hill Hotel

Lounge
Bar (on property)
View from property
Garden
Lounge

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Pet-friendly
  • Breakfast available

Explore the area

View in a map
Charlwood, Gatwick, Horley, England, RH6 0EL
  • Place, Gatwick Aviation Museum
    ‪6 min drive‬
  • Place, Manor Royal Business Park
    ‪8 min drive‬
  • Place, Ifield Golf Club
    ‪9 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪12 min drive‬

Room options

View all photos for Double Room

Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room

  • 21 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for City Double Room

City Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

City Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Russ Hill Hotel

Mediterranean hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and a garden are on-site. Housekeeping is available once per stay.
Russ Hill Hotel offers 190 accommodations with a safe and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Horley hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided once per stay.

During your stay at Russ Hill Hotel, you'll be close to Manor Royal Business Park. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • 12 minutes by car from Tilgate Park and 13 minutes from Hawth Theatre
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Russ Hill Hotel also features a garden, a fireplace in the lobby, and room service (during limited hours). For a fee, parking is available.

This Mediterranean Horley hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 9:30 AM.
Ruspers Restaurant – This buffet restaurant serves breakfast, lunch and dinner. A children's menu is available.
The Garden Lounge Bar – This bistro serves lunch and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (GBP 5 per day)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily English breakfast available 7 AM to 9:30 AM for a fee: GBP 10.50 for adults and GBP 5.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ruspers Restaurant
  • The Garden Lounge Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10.50 for adults and from GBP 5.25 for children
  • Uncovered self-parking fee: GBP 5 per day
  • Pet fee: GBP 10 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Russ Hill Horley
Russ Hill Hotel Horley
Hotel Russ Hill
Russ Hill Hotel Hotel
Russ Hill Hotel Horley
Russ Hill Hotel Hotel Horley

Russ Hill Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 130 out of 1002 reviews
Rating 8 - Good. 229 out of 1002 reviews
Rating 6 - Okay. 267 out of 1002 reviews
Rating 4 - Poor. 190 out of 1002 reviews
Rating 2 - Terrible. 186 out of 1002 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Stayed 1 night in Sep 2025

4/10 Poor

EAMONN

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Hotel room for pets

We arrived with our two small dogs to a court yard room as you walk through the hotel it looks clean, staff were friendly, courtyard was clean but it's not a sealed courtyard room so you can let the dogs roam as you sit and watch them, as on the opposite end is an open section not sealed and there is a very busy road, we get into the room it's so small and extremely hot, the bed is pushed upto the wall so if you need the bathroom you have to climb over your partner to go to the toilet, it was so tiny you can not use the toilet and wipe your tush at all and my partner was not able to get into the shower, very annoying, on the approach to the hotel it looked tired and flaking paint, there was also a roudy men outside which nearly made us leave, the breakfast was very nice, but the manager who stood in the breakfast area, seemed like he was loitering with intent, every time I went in to the breakfast room he was doing nothing just which was a bit off putting, we will not be returning as the overall experience was so bad we had to have the room door open with the dogs cage against the door, we did not sleep well I woke up with a bad back, and my partner ended up on the floor as there was not enough room for both of us in the bed, very very disappointed, we had stayed at the travel Lodge the night before, which was a very nice room bed was wonderful, so will be using them in future, even though it was more expensive the sleep at the travel lodge was much better, sadly disappointed
Stayed 1 night in Aug 2025

8/10 Good

Alan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked at the last minute due to a disaster with camping in rotten weather. Got a great deal with breakfast which was lovely. Would stay here again if we are in the area
Stayed 1 night in Aug 2025

6/10 Okay

Charlie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Okay

Okay
Stayed 1 night in Aug 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great size room, great staff,clean, friendly and cheap for what we got
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Stayed 1 night in Aug 2025

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Kiya

Stayed 1 night in Aug 2025

2/10 Terrible

Fortis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

alan

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Nikola

The room I had was a single it was perfect for me nice and quiet I slept like a baby. The staff are very friendly and helpful. If your looking for a stress free break I would highly recommend The Russ Hill Hotel five stars.
Stayed 1 night in Aug 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late around 10pm and there was nowhere to park, but the receptionist moved her car so we could park there
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient for gatwick

Perfect for an overnight stay for Gatwick
Stayed 1 night in Aug 2025

6/10 Okay

Julian

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Aura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was enjoying with my family 2 nights at the hotel,breakfast was really nice,we had plenty of options to choose from,afordable too.The only one thing I didn't like was the sounds of the airplane starting at a very early morning,otherwise everything was perfect.
Stayed 2 nights in Aug 2025

10/10 Excellent

Caner, Baden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like this place! Recommend to anyone!
Stayed 1 night in Jul 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well appointed room, lovely internal common areas of hotel. Convenient Pub on site. Tired exterior and gardens.
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Stayed 4 nights in Aug 2025

4/10 Poor

Marilyn

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Do not stay here

Myself and my daughter stayed here for 3 nights to visit family. The room was very small and very warm, windows couldn't be opened however a fan was provided. Room was clean an tidy, bathroom looked new but the beds were very hard,. Mattress were old with no stains on it, however pillows had yellow stains on them ( other people's drueled on them yuck ) slamming doors constantly an our room was above the kitchen ventilation which was going all nite. The hotel staff were pleasant an helpful. It seems to me that this hotel only cares about the airport parking side of things, thats obvious because the hotel car park is jammed with airport parking an the hotel hasent got many guests. Food also has a not such a good review, only ok if ur saying over nite for a flight an they dont supply transport to the airport, taxi about £20
Stayed 3 nights in Aug 2025

8/10 Good

Grant

Travelled with family
Russ Hill Hotel was perfect for what we needed, a place to stay that was close to Gatwick the night before we flew. It’s certainly no glam, fancy, modern, minimalist hotel, but is spacious, clean rooms and does exactly what you need the night before a flight. Check in was a bit chaotic as not enough staff on shift (10pm) with one poor guy having to do everything. Whilst there was a lady with him, she had apparently finished her shift and was trying to go home, whilst having some manager on the phone giving her grief about something. Not a great first impression, especially with the one guy who was on shift, was having to deal with multiple problems at once, with an endless queue of random folk popping up to ask for stuff, complain or just ask questions, all in addition to those actually trying to check in. Need more staff here, especially at night. However……once we finally got to our room (Family room) it was exactly what we hoped for. Big, spacious and clean with a decent bathroom. Exactly what we needed for the 4 of us. Bar was also open till 10:30pm (some hotels shut way too early) , so that ticked a big box too, with the Barman being very helpful whilst juggling everything himself. Easy check out the next day (much better experience) and Only 12 mins to Gatwick by car. Saved a lot of money vs some of the other airport hotels, so would stay again (check in experience aside).
Stayed 1 night in Jul 2025

10/10 Excellent

Alan Asquith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Mary-Anne

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay and nice spotting for planes before ur flight
Stayed 1 night in Jul 2025

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
I stayed here for one night as I had an early flight from Gatwick airport. I would not recommend this hotel. The only benefit is that it's about a 8 minute drive to the North Terminal of Gatwick airport, so if you have an early morning flight you are close. The hotel has no air conditioning and the window only opens about 10 cm. The bed was extremely uncomfortable and felt like it had just springs, no cushioning. The rooms were old and had carpet that was not maintained. You can hear the planes takes off in the morning, which I was aware of, and I wore ear plugs which worked fine for me. I would not stay here, pay a bit extra and stay somewhere half decent.
Stayed 1 night in Jul 2025