8/10 Good
safiya
Travelled with family and small children
27 Aug 2025
Liked: Cleanliness
The Grannell is in a convenient location for onward travel to other areas & the car park is quiet with plenty of space. We found the system for entry to our room inconvenient. There is a lock box outside for the key to the main hotel door & unlike other locks boxes the whole front comes completely off to access the key, then to put the key back you have to enter the code again to reattach the front (so you do the process twice). On entering the hotel a further electronic lock code is needed to access the area with the rooms (which is up a flight of stairs) & yet another code is needed for the electronic lock to the room. Inputting 4 lock codes just to get inside seems excessive & it would be far more convenient to have an electronic key that works all the locks like in some other hotels. We didn't see any staff at any time during our stay because of the self entry & nature of the hotel, but that wasn't an issue for us. The communal areas have an off-putting musty odor, though they do seem clean. We stayed in the family room which was very clean & well maintained. However, the trundle bed was squeaky & uncomfortable to sleep on. We also found the pillows on the double bed very hard so we ended up sleeping without them. The room directly faces the road & therefore can be noisy, it didn't bother us but may be inconvenient for some. It would also have been preferable to have more than one roll of cheap toilet roll as we would have run out had we spent more time in our room
safiya
Stayed 2 nights in Aug 2025