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Novotel Lugano Paradiso

4.5 star property

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Photo gallery for Novotel Lugano Paradiso

Relax by the pool surrounded by lounge chairs and umbrellas.
Welcome to our reception area, featuring a sleek reception desk, digital screens, and comfortable seating.
Enjoy a sophisticated dining experience with a beautifully set table, wine display, and lush greenery.
Welcome to Novotel, where a sleek and contemporary design greets you at the entrance.
Relax in a spacious room with a large bed and sliding door to a bathroom featuring a glass shower enclosure.

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Pool
  • Room service

Explore the area

Map
Viale San Salvatore 11, Paradiso, TI, 6900
  • Via Nassa
    ‪14 min walk‬
  • Palazzo dei Congressi
    ‪3 min drive‬
  • Lake Lugano
    ‪4 min drive‬
  • Lugano (LUG-Agno)
    ‪5 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 25.0 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed with Sofa bed

Executive Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed, Non Smoking

Superior Room, 1 Double Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 24.9 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Accessible, Non Smoking

Superior Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

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About this property

Novotel Lugano Paradiso

Luxury hotel with fitness centre and seasonal outdoor pool
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a snack bar/deli and self parking. Housekeeping is available on request.
Novotel Lugano Paradiso offers 96 accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas and includes sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Novotel Lugano Paradiso, you'll be within walking distance of LAC Lugano Arte e Cultura. You'll find features such as free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a playground and bicycles to rent
  • Within a 15-minute walk of LAC Lugano Arte e Cultura and Via Nassa
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Novotel Lugano Paradiso offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 1894 square feet (176 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Lugano Paradiso. Parking is available for a fee.

For a fee, guests can enjoy breakfast daily.
Novotel Lugano Paradiso has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CHF 23 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Foosball table
  • Games
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Table tennis

Family friendly

  • Children's pool
  • Highchair
  • In-room sofa bed
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: CHF 50
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 30 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night
  • Destination fee: CHF1.70 per person, per night. This fee does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 23 per night (in/out privileges)
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 24 May and close on 30 September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Novotel Hotel Lugano Paradiso
Novotel Lugano Paradiso
Novotel Paradiso Lugano
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Paradiso
Novotel Lugano Paradiso Hotel Paradiso

Novotel Lugano Paradiso Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 321 out of 599 reviews
Rating 8 - Good. 216 out of 599 reviews
Rating 6 - Okay. 40 out of 599 reviews
Rating 4 - Poor. 9 out of 599 reviews
Rating 2 - Terrible. 13 out of 599 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nino

Liked: Cleanliness
Ok
Stayed 4 nights in Jun 2025

8/10 Good

Yaroslava

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

ATUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Nice hotel close to the Paradiso station from where we took trains to Italy for the day Neat clean rooms , Breakfast spread was good all 4 days, but no variations to the menu Helpful staff & receptionist
Stayed 3 nights in Sep 2024

10/10 Excellent

ABDULAZIZ

Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alessandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Great food and great hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

Alessandro

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and restaurant. But breakfast options need improvement. That is the only note. The rest is absolutely perfect!
Stayed 1 night in Jun 2024

8/10 Good

Youssef

Stayed 2 nights in Jun 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Javier, Ames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, would stay again for sure
Stayed 1 night in Jun 2024

10/10 Excellent

Corinne

Travelled with family
Everything was top. Very polite staff and big room for me an my two kids (12&14)
Stayed 1 night in Apr 2024

10/10 Excellent

NEIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Modern rooms and easy acess
Stayed 3 nights in Feb 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dr. Mark, Newport Beach

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Well located
Stayed 1 night in Sep 2023

8/10 Good

Steven

Business traveller

Nice hotel, unhelpful staff.

Very clean and comfortable hotel with great breakfast. But strange that the hotel would run out of coffee for the rooms for 2 of the days I was there. Not just a random Miss but also the same for colleagues at the hotel. Front desk nor the bar they sent us to could help us get coffee. At checkout the staff just laughed and said sorry.
Stayed 3 nights in Jul 2023

6/10 Okay

Katherine

Liked: Cleanliness, property conditions & facilities
This property did not honor my service dog and was very disrespectful and lacked any kind of sympathy all they cared about was getting their fee for the night. The property itself is across the street from construction, very noise and starts very early in the morning. The cleaning staff took it upon themselves to open the window and let the construction dust into the room.
Stayed 3 nights in Jul 2023

8/10 Good

Milind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good
Stayed 2 nights in May 2023

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Naser

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accor members and vib members hotels

Very bad hotel with extras charge late check out with out warning us very bad check out it’s just few minutes make my day very bad I don’t like steals this way with customers I would like two thanks the man in checked in front desk.
Stayed 2 nights in Apr 2023

2/10 Terrible

Rohin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Perfect & I love it
Stayed 2 nights in Nov 2022

10/10 Excellent

YVONNE

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for families. Parking a bit expensive…
Stayed 2 nights in Jul 2022

10/10 Excellent

Ahmed

Stayed 1 night in Jul 2022