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Avra Imperial Hotel

5.0 star property
VIP Access

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Photo gallery for Avra Imperial Hotel

Indoor pool, 4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas
Point of interest
Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Deluxe Suite | Terrace/patio
Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
Kolymvari, Platanias, Crete Island, 73006
  • Place, Orthodox Academy of Crete
    ‪12 min walk‬
  • Place, Balos Beach
  • Place, Afrata Beach
    ‪9 min drive‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room

9.2 out of 10
Wonderful
(5 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room (Sharing Pool)

Deluxe Room (Sharing Pool) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room (Sharing Pool)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Private Pool

Deluxe Room, Private Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, Private Pool

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room, Pool View

Family Room, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Family Room, Pool View

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Suite

  • 60 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, Private Pool

Deluxe Suite, Private Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Suite, Private Pool

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Private Pool, Pool View

Executive Suite, Private Pool, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Executive Suite, Private Pool, Pool View

  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Executive Suite

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Private Pool

Junior Suite, Private Pool | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Junior Suite, Private Pool

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Junior Suite, 2 Bedrooms

  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Room - Residence Collection

Premium Room - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room - Residence Collection

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Room, Private Pool - Residence Collection

Premium Room, Private Pool - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Room, Private Pool - Residence Collection

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Junior Suite, Private Pool - Residence Collection

Premium Junior Suite, Private Pool - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Junior Suite, Private Pool - Residence Collection

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Suite - Residence Collection

Premium Suite - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Suite - Residence Collection

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Suite, Private Pool - Residence Collection

Premium Suite, Private Pool - Residence Collection | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Suite, Private Pool - Residence Collection

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Avra Imperial Hotel

Luxury hotel on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Avra Imperial Hotel's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Avra Imperial Hotel offers 328 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps).

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, Access to hot tub, a sauna and a 24-hour fitness centre.

Children aged under 10 years old are not allowed in the swimming pool without adult supervision. Guests aged under 15 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Apivita Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Avra Imperial Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Gonia Monastery. Free WiFi in public areas, free valet parking and 4 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine with pool views at Basilico, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the indoor and 4 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, Swedish massages or body wraps at Apivita Spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • 0.6 mi (0.9 km) from Orthodox Academy of Crete and 12.8 mi (20.6 km) from Manousakis Winery
  • Bus station shuttle shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Avra Imperial Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Avra Imperial Hotel, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 4 bars/lounges. WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Platanias hotel is smoke free.

Basilico – Overlooking the pool, this buffet restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Blue Dong – This poolside sushi bar specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Al Fresco – This poolside restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Xatheri – This poolside buffet restaurant specialises in Mediterranean cuisine and only serves breakfast. Open daily.
Avra Seaside – This beachfront seafood restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Late-night fare is available from room service (during limited hours).

All-inclusive details

All-inclusive room rates at Avra Imperial Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Children's club
Childcare

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Bus station shuttle (surcharge)
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Al Fresco
  • Avra Seaside
  • Basilico
  • Blue Dong
  • Xatheri

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Private wine tours
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Winery release events
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre (21,528 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Champagne service
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 6:00 AM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 5 and older; COVID-19 vaccination record requirement applies to all guests aged 10 and older

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 13 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night
  • COVID-19 testing fee (antigen/rapid screening): EUR 20 per person, per stay.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1042K015A0208201

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Avra Beach Imperial
Avra Imperial Beach
Avra Imperial Beach Platanias
Avra Imperial Beach Resort
Avra Imperial Beach Resort Platanias
Avra Imperial Resort
Avra Imperial Hotel Platanias
Avra Imperial Platanias
Avra Imperial
Avra Imperial Hotel Hotel
Avra Imperial Hotel Platanias
Avra Imperial Hotel Hotel Platanias

Avra Imperial Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 167 out of 249 reviews
Rating 8 - Good. 52 out of 249 reviews
Rating 6 - Okay. 15 out of 249 reviews
Rating 4 - Poor. 10 out of 249 reviews
Rating 2 - Terrible. 5 out of 249 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and stay in a private pool suite in the Residences. Amazing meals in local restaurants!
Stayed 8 nights in Jun 2025

2/10 Terrible

Arman

Stayed 7 nights in Jun 2025

8/10 Good

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No refund when I made duplicate booking

All are good, except no refund when I made duplicate booking by mistake, even I talked to them 1 week before the arriving date. I waste 3 nights
Stayed 5 nights in May 2025

10/10 Excellent

Marie-Aude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The hotel is very comfortable and the staff is helpful. The pools are amazing (although a bit cold in the low season). The facilities are in great condition. We couldn’t have asked for more from this hotel!
Stayed 6 nights in Oct 2024

10/10 Excellent

David, Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Poppy

Stayed 6 nights in Sep 2024

10/10 Excellent

Christina

Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Yin

Disliked: Staff & service
Stayed 5 nights in Aug 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the adults only area which was lovely. We had our own private pool and the room was very spacious. We had no issues with getting sunbeds around the pool in this area but I know those in the main part of the hotel did have. However the sunbeds were the most uncomfortable I have ever come across and whilst the room accommodated three of us, there were only ever two sunbeds on our private patio, despite us asking for another one three times. Food was great, loved being able to dine in each of restaurants once during our stay as we were all inclusive. The prices for these restaurants were as expensive as eating out in the UK so must be pricey for those on half board. The buffet was good, however the food was lukewarm most of the time and not hot. I have been all inclusive before at other hotels and they manage to keep the food hot. Not sure why they couldn't here, despite seeing other reviews complaining about the same issue. All in all, I would stay in the Adults only section again (though its actually age 13 upwards) but I don't think I would go to the main section of the hotel as the sunbed issue and waiting 30 mins to get served in the evening would be a really pain and put me off. Only one additional last thought, they need a standard waste paper bin in the room, the small bins in the bathroom are not good enough for the rubbish such as empty bottles, food packets, paper etc, so we ended up collecting it in a pile for housekeeping to remove.
Stayed 7 nights in Aug 2024

8/10 Good

Ernst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great for the excellent selection of restaurants, food, pools, cleanliness/spotless. Great if one wishes to relax/lounge for several days and enjoy amazing food. On the other hand reception staff seemed a bit defensive and evasive with encountered issues. One particularly annoying thing was 2 treadmills for the hundreds of people at the facility. Having to wait for the right moment for exercise equipment, to work off all that overeating was disappointing. The property is not beachfront, and the beach was painfully rocky. Good stay nonetheless.
Stayed 7 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every little thing we needed they took care of. Amazing stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Liam

Stayed 5 nights in Jul 2024

10/10 Excellent

Jade

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Quiet, relaxing resort

We spent a few days in one of the larger suites. It was modern, quiet, comfy. The food was good - not the best we have had but above average. Staff was extremely friendly and accommodating. We'd definitely consider it again for quiet/relaxation time. They probably could pay a little extra attention to cleanliness especially around dining areas.
Stayed 6 nights in Jun 2024

10/10 Excellent

Ronny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique, just a regular hotel property. Unfortunately the food isn’t really Greek style and could be better. We decided to eat outside. Also the noise of the kids can be a bit annoying. But it’s not an adult only hotel, therefore you have to try to be seated at least outside. Staff has always been nice and try to accommodate our requests. The a la card restaurants you have to make an online reservation and on the day you get confirmation for almost an hour later - sorry, that’s not how it should work. We canceled!
Stayed 7 nights in May 2024

2/10 Terrible

Paula Irina

Stayed 5 nights in May 2024

10/10 Excellent

Petros Sotiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best hotel and superb service, staff really go the extra mile to make it a holiday to remember. Great dining options and amenities. Beautiful hotel too and surrounding area
Stayed 5 nights in Oct 2023

10/10 Excellent

Rishi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic all inclusive stay with family

Avra was a stunning large hotel offering multiple large pools with a smaller pool near the beachside, multitude of restaurants with some needing pre-reservation but easy to do throught the link they send you, covering asian, italian and pool side snacks as well as main buffets. The all inclusive option is fantastic and large variety of drinks all available within this. They catered amazingly for my 8 month old son especially for food, Jessie at the concierege helped us greatly in putting together meals to send to the chef and be prepared for him. Overall a few less vegetarian options (as mains) for adults but they did make efforts to do the other dishes without the meat. Staff were all very polite and courteous and hotel was large and very clean and maintined well. Spa area also large with indoor pool, sauna, steam lovely massage therapies also Beach very close by but more pebbles than sand Provided us with many baby amenities
Stayed 7 nights in Oct 2023

8/10 Good

Rohit

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Our stay overall was good, the food was great, facilities etc were good; and staff were extremely helpful. Some things however were not great, hence the four stars: - Upon arrival to the room, although cleaned, the sheets had stains on them, room not entirely cleaned as dust and cob webs on furniture, also there were tiny lizards and other insects roaming around. - There were cats wondering around in the food areas and restaurants, which wasn’t pleasant as not everyone is a cat lover, the staff didn’t respond to this very well, at some times there was also a dog wondering around. - It wasn’t very friendly for children, lacking facilities. - Our all inclusive package was self service only in the breakfast and lunch main buffet halls, where you can choose what to eat, but simple things like a soft drinks machine and tea/coffee and beer etc was all waiter service, it would’ve been good to be able to just get these yourselves. They did have a water and juice machine. The snack bars were only all waiter service and nothing to just grab yourself; and although fairly timely, it’s still not very convenient when you cannot just help yourself and have to wait for food and drink. Not a major issue, but good to mention. - The venue said they have variety of gluten free options however in reality these were not great nor enjoyable. They had one type of GF bread which was not nice at all. If the above were addressed, then we would be really happy to visit here again.
Stayed 7 nights in Sep 2023

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No sun on our patio

We booked a room with private pool. Although the pool was mostly in the sun, sadly the patio, apart from about 2ft of it, remained completely in the shade which was a shame as no possibility of sun bathing
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Was such a beautiful hotel, food was amazing out of this world so much choice. Staff all so friendly. Would recommend. Sun beds and chairs around pool was not very comfortable after a while.
Stayed 5 nights in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

VASILIKI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal property for families with children. The luxury all-inclusive package we booked was also great. A special call-out for the staff in the pool-bar where we spent a lot of our time. They were pleasant, warm, offering great level of service. They made our stay special. :-)
Stayed 9 nights in Aug 2023

10/10 Excellent

Nathalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

The whole experience was amazing. The hotel is beautiful, the staff is friendly and efficient, the bedroom is spacious and comfortable. The swimming pool is so good, with a bar service inside so you can have drinks by the pool. The buffet has a lot of options, for all tastes, and it is delicious. We really enjoyed the stay and would definitely come back.
Stayed 7 nights in Jul 2023